nice staff

nice

Routes set me up with a beautiful Jeep Wrangler to explore the city of Vancouver with for a few days. Could not ask for a more stylish vehicle and the service was great.

Booking this was easy, and I was grateful to have this vehicle secured at such a reasonable price.

When I was booking, I was not aware that they are not at the airport. After arriving the airport, I was confused on how to get to the pick-up location. I called their customer service and nobody answered. So I used Google map, and used the sky train and walked a bit to get there. Over all, the rental price is cheaper so it's still worthy to me, but I hope that the customer can be introduced about how to get to the pick-up location smoothly when they arrive at the airport.

They didn't have any cars so they ended up giving us a Van. Which ended up costing us almost twice as much in gas. Van was good, everything worked well.

Terrible location, no airport shuttle for after hours drop off despite having a employee there. Bought insurance and charged me for cracked windshield anyway