After a bad start everything was good

About Routes: 7.3 /10
Had a long wait for pickup from airport Was offered a car that had a cracked windscreen and still to be cleaned I refused that car I enquired about another car on the lot was told it was unavailable. Eventually got another vehicle sitting on the same lot!!!
About Qeeq: 8.0 /10
Reviewed: Tue, May 28, 2019
Medium SUV | Nissan Rogue or similar

Relevant Reviews on Routes Vancouver


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Medium SUV | Nissan Rogue or similar
About Routes: 6.3 /10
Customer service was just okay Pick up service from airport was very poor
About Qeeq: 9.0 /10
Reviewed: Sun, Dec 1, 2019


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Medium SUV | Jeep Cherokee or similar
“Nice and Easy”
About Routes: 9.3 /10
The Routes staff during the return went above and beyond to make me feel welcome. Excellent service fro them.
About Qeeq: 10.0 /10
Reviewed: Fri, Oct 11, 2019


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Economy | Kia Rio or similar
“Don't take Routes”
About Routes: 4.0 /10
They will try to get money in every way possible. Everyone was angry. Shuttle system do not work at all. Feel like a scam.
About Qeeq: 8.0 /10
Reviewed: Tue, Sep 3, 2019


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Intermediate | Toyota Corolla or similar
“Really poor.”
About Routes: 7.0 /10
They did not have the category of car i reserved even though i pre-paid! I reserved a corolla or similar car and when they did not have it they asked me to take a pickup truck! I said 'no way im drying that', so they gave me a HUGE dodge derango that was an absolute gas guzzler, like nothing i have seen, i used so much more money on gas than i wanted to that went completely no compensated for. It took around an hour to get the car. Aside from that hour I waited 40 minutes to be picked up at the airport...and they would not give me any money back on the rental or give me vouchers for next time - nothing! No compensation for the absolute wrost car rental experience I have ever happened. Really poorly done - would never recoomend to myself or rent with them again.
About Qeeq: 8.0 /10
Reviewed: Wed, Jul 17, 2019


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Intermediate | Toyota Corolla or similar
About Routes: 8.3 /10
Staff were friendly and proficient, although understaffed at counter resulting in a long wait after an already long day.
About Qeeq: 8.0 /10
Worked well.
Reviewed: Tue, Jul 9, 2019

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