PERTH CAR RENTAL REVIEWS

Matt was understaffed and hence I waited a whole hour for the car, but I loved that the company delivered the car to the airport, without me having to take a shuttle.

Listing is misleading. Hyundai Aslan should be similar to Toyota Camry and not Kia Cerato.

awesome service, keep up the good work!

love how professional your customer support. they are all very helpful!

Great service. Dirty car inside.

The counter at the international arrival was very busy with long line, the lady was kind enough to let me know that the counter near the domestic terminal is less busy. Car was new with 8000km, too bad i didn't get the car i booked for.

The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from. However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us. First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.

Have some problem to understand Avis prepaid fuel service work , I returned the car with 1/4 tank fuel, but Avis Australia didn't refund the extra prepaid fuel to me I tried to email to those customer service Australia, but respond was slow

The car had no boot space roller cover. So I did feel a bit exposed. Not ideal if you were parked on a busy street for any length of time and wanted to leave bags etc in the boot.

All good with Easycars and No complaints. I will use you again

NA,everything went well

NA,everything went well

Why the car does not come with removeale carpet? I got my shoe with sands, I wish to remove it, but find it hard without the removeable carpet.

The car wheel alignment is poor running to left sign

Best

Service staff on pickup was rude & the 2nd person who attended to us was better. However upon return, service staff was difficult and insist we go top up petrol which was only a few dollars and we exceeded the fuel needle! We bought all insurance cover to zero excess so we feel that there has to be service improvement. Will not rent from Ace again.

The lady at the counter had some IT issue and so we had to wait for close to an hour to get our car. The details were also not coherent with our booking regarding insurance.

We booked a BMW X1 but got an Audi Q3. Not a problem but I would have appreciated to know there is actually no BMW X1 available ever.

It’d be great if the car comes with something to hold the cellphone. A charging wire and plug-in for the phone would be handy too.

Counter staff were fantastic very helpful and friendly

Great website have used many times

I don't know what could improve as everything was seamless. We added on a fee to go to Esperance a few days after we collected the vehicle-that was so easy, just a couple of minutes over the phone.

We were very happy with everything.

Dishonest business practice of Alamo by claiming extra fuel cost on return which they cannot verify and substantiate. The rental of a medium SUV (BMW X1) was downgraded to a compact economy hatchback (Audi A1) at the original booking charges. It was substituted without prior notice. The matter was not pursued at the time of pickup as I was running very late to attend a meeting @ 900am due to a 2.5 hours flight delay of arrival. I am reserving my right to dispute my credit card charges.

Great booking platform, easy and straightforward.

The car isn't available at the airport - you have to get a shuttle, for which I waited over an hour. After I was picked up, the van immediately turned back to the airport to get another customer, at which point we got stuck in the carpark because the driver didn't have any way to pay the fee. The phone staff were terribly rude, no apologies were given, and I got the impression that if I hadn't called the second time I would never have been picked up, even though they knew I was waiting. For comparison, I saw the nobirds van drive past three times while I was waiting for ACE. Not including the time going back and getting stuck.

Good

Very good

Car was large and spacious. Good for 6 people. service was good.

Useful platform. good for comparing prices of the vehicle from different dealers. Could have included an option for the purchase of insurance from the rental car company itself directly to save the hassle of claims.

Excellent

Excellent