Hello,
This is in regard to the above booking reference that I reserved for last week in Boston.
Upon arrival at Logan Airport and standing at the Payless counter, I was told that the "Jeep Grand Cherokee" wasn't avalible & I had to settle for something comparable which I understand 100%.
I was then given a Chevy Equinox which is an entry level SUV not a mid size SUV like I had requested, I complained to the agent to no avail.
In the auto/rental car industry "Comparable" with the Jeep Grand Cherokee should be something like a Ford Explore, Chevrolet Traverse or a Pathfinder... not a Equinox.
I am a big guy (5'11 300 lb) I don't mind driving the Equinox but I wanted something more roomy and thats why I chose the Jeep and paid $469.95.
I asked for some sort of a discount at the counter but it seems that I was speaking with a Robot
without any customer service skills.
In todays Social Media World (Big Fan) every rental car company should pick it up a notch and stay competitive with the Avis's of the world.
Below, is link to each vehicle's manufacturing base price to show "THEY ARE NOT COMPARABLE"
https://www.jeep.com/grand-cherokee.html
https://www.chevrolet.com/suvs/equinox-small-suv
A very upset customer & awaiting a response and a discount!