35 Car Rental Brands at Christchurch Airport (CHC)

Reviewed: July 24, 2024

Very satisfied, the car was in great condition.

Reviewed: July 15, 2024

A very efficient car rental company.

Reviewed: July 9, 2024

Excellent

Reviewed: June 21, 2024

Satisfied

Reviewed: June 2, 2024

Great service. We spent an extra 90 NZD to rent snow chains just in case it snowed at Crown Mountain. We didn't use them, but the service was excellent.

Reviewed: July 23, 2024

Nothing satisfactory at all. Moreover, suspected fraud with repair bills and random charges. A minor scratch reportedly costs 4900 NZD, suspiciously just below the 5000 NZD deductible, as if they are using scratches as a pretext for major car overhauls.

Reviewed: July 18, 2024

Very good.

Reviewed: July 8, 2024

Communication in Mandarin was very clear. All formalities were completed quickly. The car charger and holder were very thoughtful. They were honest and helpful, arranging for my phone, which was left in the car, to be returned to China. Very thankful.

Reviewed: July 6, 2024

Extremely satisfied. Rented for three weeks, the service was excellent and very attentive. Whenever I had questions, the staff provided satisfactory answers. I will definitely rent from them again. By the way, the car I got was in great condition, having only around 20,000 kilometers, which was a pleasant surprise.

Reviewed: July 3, 2024

Excellent customer service

Reviewed: July 23, 2024

Excellent

Reviewed: July 7, 2024

Not bad.

Reviewed: July 2, 2024

The overall service was excellent.

Reviewed: June 22, 2024

The service was very efficient, they clearly explained the driving precautions and reminded us of the fee reasons.

Reviewed: June 2, 2024

Satisfactory

Reviewed: July 22, 2024

Very satisfied

Reviewed: January 5, 2024

It was a very quick and easy process picking up and dropping off the car. The car was very handy to have in our travels around Christchurch and in great condition. Staff were very helpful and friendly to deal with.

Reviewed: December 11, 2023

Very good

Reviewed: August 17, 2020

Most aspects were pretty good, and the explanations were detailed. However, the store was hard to find as there were no signs in the office building.

Reviewed: January 4, 2020

The car was very dirty upon arrival, clearly not washed. Staff blamed it on the wind and sand, saying it might have gotten dirty after washing. Having just gotten off a ten-hour flight, we were too tired to fuss over it and drove the car that evening. On the third day of our road trip in Kaikoura, we noticed that both rear tires were worn out with no tread left. Even as a layperson, I knew they needed replacing. Communicating with the Chinese-owned rental company in Christchurch was fruitless; they kept denying any issues, claiming the car had passed NZTA inspections and was roadworthy. After failing to resolve it with them, I contacted the platform Zuzuche to intervene, but to no avail. As I had full insurance through Zuzuche, they suggested I replace the tires at a service shop and file an insurance claim later. Not wanting to disrupt our trip, I followed their advice. At the tire shop, the staff immediately said the tires needed replacing as they had no tread and one was even bulging. The shop manager warned us that driving further without replacing them could result in getting pulled over by the police. I explained the situation to the manager, who then called the rental company. They still denied any issues. Kudos to the friendly people in New Zealand; the manager took us straight to the police station. The officer inspected the vehicle and confirmed the tire problem, demanding the rental company replace the tires immediately or risk the car being impounded. The rental company quickly complied. Thanks to the rental company's reminder, we learned that raising issues is important—not challenging the rental company, but 'challenging' the New Zealand government, which ultimately made the rental company fix the problem.

Reviewed: July 21, 2024

Very satisfied

Reviewed: July 5, 2024

The staff were very helpful and friendly. They advised us to get a similar car that wasn’t electric so we’d be able to drive a distance.

Reviewed: January 15, 2024

Owner was extremely helpful and gave tips on places to visit

Reviewed: January 2, 2024

Car was received in excellent condition , it was neat and tidy, smooth pick up experience as well. Special mention for Ryan in Christchurch who was fantastic, very responsive and resolved queries related to Auckland in addition to the ones in Christchurch . Absolutely wonderful person to deal with. He waited patiently at airport as well as it took us a little longer than anticipated with the family to reach the shuttle pick up point . 5 star service.

Reviewed: February 17, 2023

Car has some slight damage but otherwise fine. The Yaris is small as I expected but quite adequate for the two of us. The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often. Service very friendly.

Reviewed: July 20, 2024

The car rental company was very enthusiastic, contacted us in advance, and picked us up from the airport to the rental location. Very convenient.

Reviewed: July 16, 2024

Very good, excellent service

Reviewed: January 3, 2024

Extremely satisfied

Reviewed: December 22, 2023

Extremely satisfied

Reviewed: July 19, 2024

The service was excellent. Although there were upsells, it's their job, you can just decline. The vehicle was relatively new, equipped with everything except for a sunroof. It had high specs including a heads-up display, which was essential during our trip to the South Island. This high-end Kia SUV model is not available in the domestic market.

Reviewed: June 19, 2024

Very satisfied

Reviewed: February 29, 2024

Shouqi operates under Europcar, and the service is excellent. There aren't many people, and it's very convenient to swap cars at the South and North Island terminals. Both cars were brand new (Christchurch pickup at 15km, Wellington swap at 3,000km).

Reviewed: July 19, 2024

Extremely satisfied. The service was quick and efficient.

Reviewed: June 30, 2024

Good

Reviewed: June 18, 2024

Very good

Reviewed: June 1, 2024

Service was satisfactory

Reviewed: April 28, 2024

Very satisfied!

Reviewed: July 17, 2024

Very satisfied

Reviewed: July 2, 2024

Car was in excellent condition

Reviewed: May 30, 2024

Excellent service!

Reviewed: May 8, 2024

Arrived at the airport, and the staff picked me up. It was great.

Reviewed: May 20, 2024

Satisfied

Reviewed: July 17, 2024

Satisfied

Reviewed: June 23, 2024

Very satisfied

Reviewed: June 20, 2024

Excellent

Reviewed: April 30, 2024

Very satisfied

Reviewed: April 27, 2024

This is the first time renting a car from Tianyi. I rented from their company in Auckland and had a great experience, so I also rented from their company in Christchurch. Both experiences were excellent.

Reviewed: July 13, 2024

Very satisfied!

Reviewed: May 15, 2024

Very satisfied, the car pickup was efficient!

Reviewed: February 19, 2024

Satisfied

Reviewed: January 11, 2024

Car was in great condition and the staff easy to deal with both at collection and drop off

Reviewed: February 23, 2024

Very satisfied, highly recommended

Reviewed: July 12, 2024

Extremely satisfied, a perfect car rental experience. The car had only 15 km on it when we got it, brand new. We drove 1960 km in 10 days, touring the major cities of New Zealand's South Island.

Reviewed: May 7, 2024

Very satisfied, extremely convenient

Reviewed: April 28, 2024

Very good

Reviewed: April 25, 2024

Very satisfied, picking up and returning the car was very convenient and quick.

Reviewed: April 18, 2024

Very nice. Although we didn’t get the exact model we booked and got a Ford Cross instead (we weren't sure about the specific model), the car was very new (almost brand new) with only a little over 3,000 kilometers on it. The vehicle was clean and had no odors. It came with a full tank of gas and a large screen supporting CarPlay (so we didn’t need the phone mount). It exceeded our expectations. Very satisfied with this car rental experience!

Reviewed: July 7, 2024

Very satisfied, the staff were patient and enthusiastic.

Reviewed: May 14, 2024

Good

Reviewed: May 8, 2024

Overall quite satisfied, just pushed the insurance.

Reviewed: March 21, 2024

Very satisfied

Reviewed: March 13, 2024

Excellent vehicle quality

Reviewed: July 7, 2024

Operating hours make it easy to contact. The company mainly provides off-road vehicles, which are suitable for self-driving in South Island's road conditions, but the fuel consumption is high.

Reviewed: June 21, 2024

Extremely satisfied

Reviewed: May 30, 2024

Overall, it's pretty good.

Reviewed: May 12, 2024

Fast service

Reviewed: April 21, 2024

Nothing to comment. Everything is perfect and fast.

Reviewed: June 21, 2024

Great car rental experience. The car model was more than sufficient for a solo trip. Handled rain and snow without any issues. Although the car was a bit old, it was totally adequate. Recommended.

Reviewed: March 3, 2024

New Zealand has many mountain roads, the car has enough power, and the brakes are excellent.

Reviewed: January 13, 2020

Got an upgrade on vehicle. Took a while to get keys with all the paper work. They told me I had to drop car with them and get taxi for early drop off.

Reviewed: February 5, 2017

There were no clear signs for the JUCY Christchurch Airport shuttle bus. The staff were not very familiar with the Zuzu platform and actively promoted their own insurance. They seemed surprised by QEEQ's insurance. I checked, QEEQ's insurance seems to have a maximum payout of 8000.

Reviewed: June 2, 2014

The staff were very nice.

Reviewed: June 21, 2024

Unprofessional

Reviewed: May 15, 2024

I booked an Accord! They gave me a Camry with over 240,000 km! I can't accept this. The rental company said I was looking for a cheap deal, so this is the car I get. They also said I could cancel the rental. After traveling so far to their location, they told me to cancel. Finally, they gave me a Nissan March. After driving around the South Island for 17 days, I haven't seen a car in worse condition than this one! The rental company wouldn't refund the price difference either, claiming that the price for the medium-sized car I booked is the same as this small broken car! Whatever, I'm unfamiliar with the place!

Reviewed: May 7, 2024

Satisfied

Reviewed: May 6, 2024

The car was quite old, and there was a lot of noise while driving. However, the pickup and drop-off services were excellent.

Reviewed: March 31, 2024

Pick up and drop off was easy and efficient. Staff were good. No issues

Reviewed: June 15, 2024

Even though it was quite late when I arrived in Christchurch, the staff was still waiting for my flight to arrive so I could pick up the car.

Reviewed: June 15, 2024

It was late at night when I picked up the car in Christchurch, but the staff were still waiting for my flight to arrive.

Reviewed: May 9, 2024

Extremely satisfied

Reviewed: April 8, 2024

Very satisfied

Reviewed: March 4, 2024

Pretty good, they even provided traffic rules training

Reviewed: June 11, 2024

The actual vehicle is not the 2023 model, it's relatively old. There's a strong odor inside the car, and the steering wheel shakes violently when driving at 100 km/h on the highway, posing a safety risk.

Reviewed: May 30, 2024

The car model wasn't the ideal one, and diesel cars have road charges in New Zealand. However, the overall pickup and dropoff process was quite convenient.

Reviewed: January 8, 2024

Excellent service, very convenient.

Reviewed: March 27, 2020

Very satisfied

Reviewed: December 15, 2019

The car pickup was very fast

Reviewed: May 26, 2024

Very satisfied

Reviewed: May 25, 2024

The service was excellent, including a pickup and drop-off service. Daniel patiently explained the traffic rules to me.

Reviewed: April 21, 2024

Very satisfied. Upon getting off the plane and turning on my phone, I immediately found that the company had already contacted me via WhatsApp. Very thoughtful service.

Reviewed: March 17, 2024

Very satisfied

Reviewed: February 26, 2024

Very satisfied

Reviewed: May 18, 2024

Satisfied

Reviewed: April 21, 2024

Satisfied

Reviewed: January 3, 2024

The car was overall ok, had some external body defects and some tape pasted on bumpers. The child seat was not provided at the pick up by Snap even though it was booked initially in the booking. Snap then gave a child seat which was very dirty and in very bad condition.

Reviewed: November 30, 2023

I booked Toyota Prius C and got Toyota Yaris which I liked more. Great!

Reviewed: October 15, 2023

I booked a sedan but was given a hatchback. If I didn't agree, I would have had to take an old car.

Reviewed: May 9, 2024

Very satisfied

Reviewed: May 2, 2024

Excellent experience, great value for money and very helpful staff. I would highly recommend this company and will definitely use them again

Reviewed: April 19, 2024

Very satisfied, helped with the luggage and provided a car service to the airport.

Reviewed: February 23, 2024

The car was very new, bought just last year, and had only run a little over 10,000 kilometers.

Reviewed: February 14, 2024

Very satisfied

Reviewed: May 2, 2024

Received a free upgrade to a Toyota hybrid. The car was in great condition, had enough power, and was easy to handle. Very satisfied.

Reviewed: April 24, 2024

Convenient and fast pickup and return, airport shuttle service.

Reviewed: February 24, 2024

Very satisfied. The pickup and drop-off location at the airport is easy to find. The car pickup and return process is quick, the car is in good condition. Highly recommended.

Reviewed: February 23, 2024

Convenient and relatively low-priced.

Reviewed: February 16, 2024

We picked up the car around 6:30 due to our flight. Domestic flights to Christchurch usually land after 6 PM. By the time we cleared customs and got our luggage, it was late. The rental company charged us an extra 45 dollars for picking up the car after their closing time of 6 PM, which I find unreasonable.

Reviewed: April 22, 2024

Car was pretty old, with 160,000 miles on it. All four tyres were low and had to be pumped up. The paint on the hood and roof was mostly worn off. Mechanically it was fine. Car was advertised as a "6-person minivan" -- but it was far smaller than I had expected. I would call it a station wagon, not a minivan at all. I talked with BRC about exchanging it, and they were not interested. They only offered to have me pay 3x as much for a full-size van. They would not allow me to return the car early so I could rent from elsewhere.

Reviewed: February 27, 2024

Returning the car shouldn't be limited to the rental location, it's too hard to find! At least offer customers a second option!

Reviewed: February 7, 2024

Overall, it was quite convenient and the condition of the car was good. I was quite satisfied with the entire process. When returning the car, I saw another domestic tourist who seemed to have had an accident. I overheard something about a lawyer, which made the situation seem unpleasant. The handling did not seem very appropriate. If you're not a local, you might find yourself in a difficult situation.

Reviewed: January 17, 2024

The car was just what we needed. We love having a hybrid for travelling, they work just as well as anything else. Plenty of room and so economical. The guy whom we dropped the car off to was a great guy who was really friendly ....just the person you need as your front person.

Reviewed: January 16, 2024

The service was terrible, especially the return location where the staff were extremely rude. The car was in very poor condition and very old.

Reviewed: April 16, 2024

They upgraded us to a hybrid car, which was spacious and comfortable to drive. Pretty good experience overall. After returning the car, they charged us NZD 100.55, but we're not sure what the fee is for. Waiting for QEEQ to help us find out!

Reviewed: April 16, 2024

Initially, they didn't provide the reserved Mitsubishi, and the luggage space was too small. However, they managed to swap it for a Mitsubishi at the store!

Reviewed: April 16, 2024

The two young men provided great service.

Reviewed: April 16, 2024

Overall satisfied, but one female staff member with a leg disability had a hard attitude and lacked business knowledge.

Reviewed: April 4, 2024

Pretty good

Reviewed: April 3, 2024

Very satisfied

Reviewed: February 16, 2024

It's important to take photos of the fuel gauge when picking up and returning the car. The gauge appeared full when I picked up the car, but it wasn't actually full. I realized this after refueling; a full tank would cover over 700 kilometers, but the car could only go 605 kilometers when I picked it up. When returning the car, my tank showed 688 kilometers left, 83 kilometers more than when I picked it up. The rental company claimed I didn’t fill it up and charged me over 60 NZD. Fortunately, I took photos and the rental customer service helped resolve this issue for me. Based on my overall experience in New Zealand, I want to believe the rental company didn't do this intentionally, but their process needs to improve. Everything else was smooth. For Christchurch, you need to wait for their shuttle at the designated airport location. For Dunedin, simply park at the designated spot and return the keys to the counter.

Reviewed: February 11, 2024

Very satisfied.

Reviewed: January 13, 2024

Friendly and professional service

Reviewed: January 10, 2024

Great service and great car - no issues at all. At drop off location, they even used their shuttle bus to drop me somewhere other than the airport (not a big detour though) - nice touch.

Reviewed: March 21, 2024

The instructions for contacting for picking up are frustratingly unclear and unhelpful and could be updated to say, go to the end of the international terminal, out the door, and wait for a van with the logo xxxx. There was no phone to call for clarity. I then missed the first shuttle.

Reviewed: March 7, 2024

Car was certainly used; many dents, scrathes, and star chip on the windscreen. Stereo speakers were lousy. There was a very loud rattle from the forward end of the vehichle. All noted at end of trip and they said they would report them to mechanic. Car ran fine and did the job comfortably.

Reviewed: March 1, 2024

Good

Reviewed: February 20, 2024

Satisfied

Reviewed: January 11, 2024

Picking up the car outside of working hours is more convenient.

Reviewed: March 14, 2024

The car is a bit old, but it offers great value for money and is worth renting.

Reviewed: May 7, 2023

No service, just normal interaction! Can the car be in worse condition? Over 200,000 kilometers and the left side mirror and gas cap have spider webs. The doors won't even open, I have to climb in through the passenger side to open the driver's door! The fuel tank was only half full, and the boss said it's fine to return it with the same amount of fuel... The most absurd thing was returning the car. When we arrived at the store, there was no one there. We called, and they told us to wait. The store arranged the cheapest Uber to take us to the airport! This was definitely the worst car rental experience I've ever had.

Reviewed: September 30, 2022

Scotties staff were excellent and accommodating when I called with unique questions. Easy collection, easy drop-off. Understanding about a mix up with time zones and helped me out.

Reviewed: April 28, 2021

great value car ran great

Reviewed: December 4, 2020

Good

Reviewed: March 2, 2024

The process was quite slow, but that's expected with overseas rentals. It's always slow the first time renting from a store.

Reviewed: March 2, 2024

It's mainly slow, but that's how it is with overseas rentals. It's always slow the first time renting from a store.

Reviewed: January 14, 2024

Very satisfied, good car condition, good service, top choice for overseas self-drive.

Reviewed: December 17, 2020

Excellent

Reviewed: March 10, 2020

The queue time was very long due to the high number of people and the staff's efficiency was average.

Reviewed: February 10, 2020

It took almost two hours to pick up the car. The efficiency definitely needs improvement.

Reviewed: December 12, 2019

Upon arriving in Christchurch, we immediately called the rental company, and shortly after, a car with the company's logo came to pick us up. We were attended to by a girl from Taiwan. She was beautiful, enthusiastic, and generously helped us fill out the forms. She provided us with many suggestions and assistance. She was professional, helpful, and both picking up and returning the car went smoothly. We noticed there were many people renting cars in Christchurch, and the staff seemed relatively few.

Reviewed: August 17, 2020

The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.

Reviewed: March 23, 2020

You can talk to the staff ,he always respond yours. Reasonable price and Reliable .

Reviewed: December 11, 2019

Excellent service, they went out of their way to pick us up at a distance. When we got stranded due to flooding, they helped us check road conditions and extended the rental.

Reviewed: November 29, 2019

When picking up the car, the staff gave us a training on local traffic regulations. For drivers who are not very familiar, a road test is required. We initially arrived late, and the preliminary training and test drive took too long. We waited over an hour to get the car. After many years of self-driving rentals abroad, we have never encountered such a strict rental company. The staff had extremely stringent requirements for the drivers. One driver, with decades of driving experience in China, made some minor errors due to unfamiliarity with the surroundings and different traffic rules. As a result, the staff deemed this driver unfit to drive unless we paid an additional 2000 SGD insurance fee. This exorbitant fee led to a dispute, and the staff even threatened not to rent the car to us. Since we were not familiar with the area, we had to compromise and negotiate with the rental platform after getting the car. Rent-a-Car's response was prompt, and after receiving my feedback, they contacted the rental company, and eventually, we only had to pay an additional 15 SGD per day for the insurance. While I do not deny the rental company's safety training processes, I believe their evaluation method is inappropriate. The local laws allow Chinese drivers to drive, and we had comprehensive insurance. We care about safety more than the rental company does. When educating us on local traffic regulations, the rental company should correct any driving mistakes and allow for more practice. After all, it's not that we can't drive; we are just unfamiliar with the local rules. Judging a driver's ability based on a five-minute test drive and attempting to charge exorbitant insurance fees is unacceptable.

Reviewed: February 23, 2019

Staff was good...greeted n treated well but they showed up a bit late.

Reviewed: March 31, 2020

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Reviewed: March 12, 2020

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.

Reviewed: February 20, 2020

I used a JCB credit card to rent the car. The staff initially said it couldn't be used and refused to swipe it, then spent half an hour trying to sell me insurance. After some negotiation, the staff finally tried my card and it worked. Later, I received an unexplained charge, and was told it was for a late return. After providing evidence to dispute this, I was then told it was for an early return. This explanation is unacceptable to anyone reasonable. Instead of taking responsibility, they gave various excuses with no convincing justification. The car rental experience was very poor!

Reviewed: February 14, 2020

They came to pick us up at the airport. The phone call was supposed to be free, but they charged us NZD 12 upon arrival.

Reviewed: February 12, 2020

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

Reviewed: March 29, 2020

Good deals. Didnt get a kia carnival as "suggested". Gor a Previa instead. So the space was kinda tight.

Reviewed: May 22, 2018

Had an accident, and we had to advance the repair cost ourselves. They didn't allow third-party payments or cash payments, which was very inflexible and caused a long delay.

Reviewed: December 20, 2017

Picked up the car at Christchurch Airport, sharing a counter with Hertz. The receptionist was a local woman, rather chubby, with an arrogant attitude. Although there were greetings like 'hello', she had a constant scowl, which gave us a bad first impression of New Zealanders. We wanted to contact the rental company to pick up the car early, but the phone number on the rental contract was unreachable for some reason. Since it was early morning in China, we didn't bother contacting the rental company. However, both the pickup and return process were very convenient.

Reviewed: October 7, 2017

The service attitude was mediocre, and they couldn't clearly explain the address over the phone.

Reviewed: March 27, 2020

Very satisfied

Reviewed: March 18, 2020

Car was quite old and the interior was in rough shape

Reviewed: September 6, 2018

Like: Better than expected for the cost, lots of extras

Reviewed: January 13, 2020

Car was old, dented body work, quite dirty, and very noisy to drive, not great suspension. We quickly realised why it was so much cheaper than the other care hire places. Staff friendly but clearly not enough of them and low staff morale. On our arrival they initially told us we'd have to wait two hours after the scheduled pick up time for our car to be ready. After a 36 hr plane journey from Europe with 3 small children this was completely unacceptable. We said so and they somehow rustled up a far in 20 minutes... Tank wasn't full but they were relaxed about it.

Reviewed: November 26, 2019

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

Reviewed: November 26, 2019

Easier than other companies

Reviewed: September 27, 2019

I was stoked with $117 for a "corolla or similar" for 4 days but of course that was too good to be true, I got a sluggish Hyundai Accent instead. Still good value I suppose. The staff were ok but didnt go out of their way at all. I wasnt explained the drop off location and had to leave cash for parking as I dropped it in the wrong spot and didnt have time to move it. I left my phone in the car and had to wait half a day for them to retrieve it and then arrange my own courier.

Reviewed: July 18, 2019

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.

Reviewed: July 16, 2019

Helpful and knowledgable staff.

Reviewed: November 8, 2019

The service was generally okay, but the waiting time was quite long, probably due to the high season.

Reviewed: October 26, 2019

Excellent!

Reviewed: September 7, 2019

Our flight information changed the morning we were leaving the USA for our trip, which was two days before we attempted to pick up the car. I called right cars, knowing there was a time difference and it was late at night in New Zealand, however I wanted to confirm the change in pickup time as soon as I found out the flight information changed. We were originally to land around 1pm, and it changed to land at 11pm. A man answered who said he was working from home, and I told him I wanted to make sure we could pick up when we landed even if it was at night outside of office hours. He confirmed, saying that he was going to be on shift at that time. When we landed, I called for the shuttle and the same man told me no one was there, that I was supposed to pick up the car at 11am THE NEXT DAY. I told him that I could not come back the next day, that I specifically checked with him that i could pick it up at night and he insisted that the pickup time was set for 11am. I told him to cancel the car, and went to an airport desk to rent a car that I could take straightaway. When I called to get a refund the next day, I was told I had to go through the booking company. I called and was told I was marked a no-show, so I could not get a refund. I called the owner of Right Cars and he said he would have to do some investigating, but I have heard nothing since.

Reviewed: May 30, 2019

The company's 8-seater was a bit small, so they gave us two Nissan 5-seaters instead, with no price change.

Reviewed: May 21, 2019

Counter staff member Tim was excellent

Reviewed: April 20, 2019

The car itself was fine; drove well, no issues. The only problem was the fact that everything was in Japanese and it hadn't been switched 9ver yet despite having over 150,000 kilometers logged.

Reviewed: April 2, 2019

The rental staff were extremely friendly and communicative in English. They agreed to let us return the car later and even gave us a free ride to the airport. They also helped us deal with a parking ticket. Really appreciate it!

Reviewed: April 29, 2019

Poor customer service and attitude.

Reviewed: January 10, 2019

Very good, the owner is very friendly.

Reviewed: January 7, 2019

The service was excellent. They picked us up from our accommodation, brought us to the rental location, and then dropped us off at the airport. The owner was very enthusiastic and provided local tips on parking and scenic spots.

Reviewed: August 4, 2018

The company established contact with us while we were still at home and picked us up at the airport to get the car, which was very convenient and fast.

Reviewed: March 1, 2019

Acceptable

Reviewed: February 20, 2019

Due to a flight delay, I arrived late at night and couldn't pick up the car that day. The next morning, I called the rental company, and the owner personally drove to my hotel to take me to the office for the paperwork and car pick-up. The owner also drove me back to the hotel when I returned the car. Quite an experience! (It's a small company with limited staff.) Haha.

Reviewed: February 16, 2019

very old car

Reviewed: January 16, 2019

Small company, only saw one employee from start to finish. The attitude was good, but the service... The car provided was very old. The front desk only had one person working, so we couldn't exchange the car or cancel. This company is also far from the airport, and returning with luggage to find another rental company would take a lot of time. We thought it wasn't worth it, so we just accepted the old car.

Reviewed: December 29, 2018

It's okay

Reviewed: March 22, 2019

To be honest, I'm very dissatisfied with this company. I booked a new Toyota Yaris, but upon pickup, I received an old Nissan Tiida from 10 years ago. The car was dirty and hadn't been cleaned, and there were numerous scratches. When I pointed these out and took photos, they said it didn't matter. I requested this be noted on the pickup form, but they told me not to rent if I didn't like it and questioned why I was inspecting the car so carefully. They said all their cars were in this condition. When I returned the car, they charged me almost 4000 RMB for a small two-centimeter paint chip on the rear of the car. I rented the car for 11 days for less than 2000 RMB. Charging nearly 4000 RMB for a scratch smaller than a fingernail? Are they crazy?

Reviewed: January 28, 2019

I was disappointed with the professionalism of the company and the unusual requests to do car hand over and return at a supermarket.

Reviewed: January 19, 2019

The customer service was excellent

Reviewed: January 6, 2019

Great service, they accommodate the actual needs of the customers, and the car was in excellent condition with only about 3,000 kilometers.

Reviewed: January 4, 2019

The staff were polite and responded quickly!

Reviewed: January 4, 2019

During pick-up, they only conducted a superficial inspection and told me that everything was recorded, and there should be no issues. Trusting them, I only checked for scratches on the surface. However, when returning the car, their inspection was very detailed, even feeling under the bumper and claimed it was scratched. It was frustrating, and I had to accept it. Please, everyone, be sure to carefully check under the front and rear bumpers during pick-up, especially in areas you can't see. Take photos for evidence! Otherwise, you won’t have any proof if something goes wrong! Take note! On this trip, a friend borrowed from another slightly larger company, and we had no such issues. Although it was a few hundred bucks more expensive, it was worry-free! Everything else was fine!

Reviewed: December 15, 2018

The car was delivered later than the scheduled time. We arranged to pick it up at 9 AM, but by 9:31 it still hadn't arrived. While driving, the car made a loud noise and couldn't be driven properly. They claimed it was sand in the brake pads. We drove on regular roads, not gravel, and requested a repair. They demanded a credit card for security and blamed us for the issue. When we reported this to the rental company, their staff insulted us, questioning our integrity. We didn't make up the problem; the car had an issue and the rental company should inspect it to determine responsibility. Instead, they asked for our credit card with unclear intentions. This almost ruined our plans. With such an attitude and service, who would dare to rent from them? Cars can have issues, but this approach and attitude are unacceptable.

Reviewed: January 16, 2019

They were helpful, it seemed to take a while to get the paperwork sorted and the man seemed a bit flushed. Ok experience overall.

Reviewed: March 9, 2017

The car was in average condition, a bit old, and the sound insulation wasn't great while driving. However, the store service was good.

Reviewed: January 24, 2017

The vehicle conditions from Bluekey are very poor. I rented a Toyota Corolla with over 90,000 kilometers on it. The wheel was damaged, the speakers were broken, the tailgate switch didn't work, and the right rear taillight was intermittently functioning. When I asked for a replacement vehicle, they said they had no other cars available. The deposit was charged directly to my credit card, not pre-authorized, and they have been making excuses for not returning the deposit even after one month. This company is run by Chinese owners. I recommend opting for an international company where you can get a replacement vehicle promptly if there are issues, without facing unavailability.

Reviewed: January 6, 2017

I suggest everyone think twice before considering Bluekey car rental at Auckland Airport. Here’s my experience: When picking up the car, the Chinese staff required a deposit of 2500 NZD. If there was any minor scratch when returning the car, the deposit would not be refunded because I did not purchase additional insurance. 2500 NZD (12500 RMB) seemed exorbitant, so I bought their insurance, which cost nearly 1000 RMB for 8 days. However, I later found out that my rental package already included insurance for minor scratches! Secondly, I feel this was more than a simple misunderstanding. When returning the car, an overseas staff member inspected it and said everything was fine. Then a Chinese staff member came out, looked around, and claimed there were a few scratches on the roof that required a compensation of 1000 NZD. After negotiation, they reduced it to 600 NZD (3000 RMB). I need to point out a few things about these scratches: 1. They were so minor that they didn't show up in the photos I took for evidence. 2. The additional insurance I bought didn’t cover the roof. 3. Charging 3000 RMB for scratches that don't show up in photos—isn't this a scam? 4. In hindsight, this company is quite sly. The car originally had more than 20 scratches (which they don’t repair), and you can't ensure you document all damages during pickup, but you'll be troubled at the return. In comparison, when I went back to Auckland, I rented a car from Discount. No deposit, no insurance, and everything was prepared in the car without any checks. The experience was vastly different. I have retained videos, photos, contracts, and other evidence of my experience with Bluekey. Feel free to consult if needed.

Reviewed: December 16, 2016

The experience was good; the car was in great condition and relatively new. Most of the staff were Chinese. They emphasized the challenges of driving on New Zealand's mountainous roads since we are from a big city and might not be accustomed to such conditions.

Reviewed: November 5, 2018

Each person's processing time was too long. But the service was good.

Reviewed: January 7, 2016

Both pickup and dropoff were at the giant Hertz company, amazing! I rented a Corolla but was given a high-end Mazda 3 with less than 40,000 kilometers and cruise control. It made the journey much easier. This car rental experience was awesome.

Reviewed: September 26, 2018

Excellent service attitude. Even though the service staff was quite elderly, they were still very patient and attentive. Very nice.

Reviewed: March 3, 2018

Discovered a severe odor in the car on the day of pickup; cleaning was provided at midnight and an air freshener the next morning. Just hope not to encounter such a car again.

Reviewed: February 24, 2018

Good communication, friendly attitude

Reviewed: March 11, 2017

This is my third time renting a car abroad. The first two times I rented from Hertz and had almost no unpleasant experiences. This time, due to language and price reasons, I chose this Chinese-owned rental company, thinking the communication would be easier. However, it was quite disappointing. Firstly, the car I received was not the model I had booked online. It was very dirty and old. When I asked the delivery person, I found out the car had run over a hundred thousand kilometers and was a second-hand car. Additionally, there were numerous scratches on the car. We asked to have these recorded, but the delivery person said the rental company wouldn't be concerned about these small scratches. For safety, we took photos of the car with the delivery person in them to prove the condition at handover. This proved to be the right choice. Our 8-day self-driving trip went smoothly. When returning the car in a different city, we asked the rental company to confirm everything was fine with a signed document. However, after we took a flight to another destination, we received a message from the rental company saying there was a scratch on the underside of the front bumper and that we needed to compensate for it. We immediately responded saying the scratches were already there and noted in the contract. The rental company then replied, saying the scratch on the bottom was something we added ourselves. We were shocked and hadn't thought to inspect the bottom of the car. Fortunately, one of the photos we took showed a low-positioned scratch, proving it was there at the time of handover with the delivery person in the shot. This resolved the issue, but it was truly frightening! I'm writing this to remind anyone renting a car abroad to not trust verbal promises from rental companies. Always inspect the car carefully and take onsite photos as evidence. It's not a bias against Chinese companies, but the integrity was really poor. This was the worst car rental experience ever. Additionally, the car was very fuel-inefficient. To be fair, there were some positives. The rental company called us immediately after we landed and delivered the car to the airport promptly. Their service was quite good. After receiving the photos as evidence, they corrected their mistake and refunded the full deposit. Despite my intent to leave a negative review, I hope they can improve, as more and more Chinese people are renting and self-driving abroad.

Reviewed: January 11, 2018

They should provide more detailed information on where to catch the shuttle bus after leaving the airport. The bumper was already damaged when we picked up the car.

Reviewed: October 5, 2017

Good service, the staff were very nice.

Reviewed: August 29, 2016

Fairly reputable, with a large fleet of vehicles.

Reviewed: February 13, 2017

Didn't see a store.

Reviewed: September 7, 2016

Excellent, highly recommended.

Reviewed: February 7, 2020

Service was terrible. When drop off the car, the service lady insisted there were scratches and asked for penalty. I wiped off the scratches as they were just dirt. That lady insisted there was a chip on the windshield and asked for penalty as well. I explained it was evidenced on check in and that was not caused by me. However I still received a letter claiming $120 repair fee for that tiny 10mm chip. The company is clearly cheating the money!

Reviewed: December 31, 2019

The car and customer service exceeded my expectation. The collection and drop off was easy and superb. Highly recommended.