28 Car Rental Brands at Christchurch Airport (CHC)

Reviewed: March 29, 2023

The first car broke down in dangerous circumstances. Complete electrical failure which affected break and steering systems and rendered the car undrivable. Road side assistance took 7 hours and replacement car 24 hours. The whole process had financial implications for us. After I returned the second car YESAWAY advised that I had additional money to pay as petrol tank on first vehicle was not full as per agreement. Given the car had broken down causing me hugh cost and inconvenience and was probably not roadworthy when they hired it to me is a bit rich. Having taken the money they will not respond to my emails.

Reviewed: July 12, 2022

More attendance staff to introduce the car conditions and pre-inspections with the clients,

Reviewed: July 5, 2022

They rang me to say the shuttle was on the way to pick me up, smooth pick up of car, polite and efficient. Toyota yaris was great for 2 of us. Very happy.

Reviewed: August 15, 2020

It was really nice experience. Helpful staff and good car

Reviewed: August 9, 2020

The extras inside the car are thoughtful.

Reviewed: March 23, 2023

It was fine. No issues.

Reviewed: January 31, 2023

Guys were fantastic and easy going. Will definitely use again

Reviewed: January 18, 2023

Counter staff were fantastic, friendly and helpful, and although the Nissan Tiida was in very poor bodily condition (held together with tape in a particular place), it actually went well enough, but I honestly do feel it is time this car was pensioned off!!!

Reviewed: November 7, 2022

Car was great, staff were great. SAT NAV was rubbish and needed updating or THROWING OUT!

Reviewed: February 21, 2023

The car return location at ZQN was closed due to lack of staff. They asked us to return the car in Hertz counter. We always missed our flight because of this.

Reviewed: March 25, 2020

Véhicule en mauvais état avec plus de 100000 km..

Reviewed: January 25, 2020

The car was satisfactory for what we need it for the staff where help and pleasant when we picked up the car

Reviewed: December 26, 2019

Am absolutely super happy. Will be using ACE for my next car rental !! Super smooth booking, no addl charges and great experience

Reviewed: December 16, 2019

Good staff, friendly and informative

Reviewed: February 17, 2023

Car has some slight damage but otherwise fine. The Yaris is small as I expected but quite adequate for the two of us. The engine is somewhat underpowered for an automatic and the gearbox had to change down a gear quite often. Service very friendly.

Reviewed: January 19, 2023

EZU Duplicate charge my rental fee, after call to QEEQ customer service and EZU, got refund. But give me a bad experience and waste my time during travel.

Reviewed: January 4, 2023

Everything went smoothly. A staff member picked us up at the airport to rental car location

Reviewed: December 13, 2022

1. Spacious 2. Not a saving fuel Car but it is expected 3. Easy to manage

Reviewed: October 27, 2022

The staff were helpful but the car was garbage and dangerous and shouldn't be rented out

Reviewed: September 15, 2022

Booked Suzuki swift but they gave me Nissan latio which is in poor condition, I don’t want to argue with them as I was getting late for my business meeting.

Reviewed: January 17, 2023

They tried to charge me another full day because I picked the car up half an hour early. What rubbish!! I didn't get a refund when I returned it 1.5 hours early.

Reviewed: January 16, 2023

Generally good experience with Europcar

Reviewed: January 16, 2023

Be great go have Key-Drop in the carpark.

Reviewed: December 27, 2022

Car is relatively new and in good condition. Tyres were in good condition too, which is important due to the long drive.

Reviewed: November 24, 2022

Counter staff was very efficient but handling all the people waiting for their cars with no assistance was clearly not easy.

Reviewed: January 13, 2023

All good

Reviewed: January 17, 2020

Good discount option for hire car

Reviewed: September 7, 2019

When arrive bit confness where, hard to ring while we deaf. Need something for deaf get easy to access.

Reviewed: April 18, 2019

they were fine

Reviewed: March 12, 2019

Very good

Reviewed: December 21, 2022

Nice and friendly staff at Snap offices but out of hours pickup staff was very unhelpful. Unfortunately, no car seat was provided despite ringing to confirm the day before - a real pain when you arrive at 10pm. Drop off location in Queenstown was not updated either so chasing our tails before getting to the airport was also frustrating. Impossible to reach them on the phone without having to wait minimum 30 min. Probably wouldn't use them again.

Reviewed: February 28, 2020

Car wasn’t in the best condition but we knew that would be the case given the lower price. Snap was easy to work with and got us checked out quickly. Would rent again.

Reviewed: January 31, 2020

Excellent & fast

Reviewed: October 4, 2022

Staff were polite and prompt and explained what was required clearly.

Reviewed: August 15, 2022

Good

Reviewed: April 7, 2020

車はきれいに清掃されていました。借りる時に、交通ルールのペーパーテストがありました。テストの解答を間違えたので、再テストを受け、全問正解した後、やっと車を貸していただけました。 安心して借りる事ができます。

Reviewed: March 16, 2020

The car was exceptionally great! The location for pickup and the price was great. The staff that was handling us was terrible. From the moment we reached here counter, she was unhappy and getting agitated without any reason, and the way she talked to us was rude. It was obvious she is avoiding minimum communication with us, whenever I asked any questions it’s mostly’yes’ or ‘no’. We were unfortunately enough to see here again when we dropped of the car, and it was obvious on the treatment. Right before us was another group of people who is of her ethnicity, and she asked how they we go from the rental place and she even catered a taxi for them. When it came to us, she did a quick check and said in a grumpy manner ‘ok, done, good bye’ and chased us of. The next person she approached, she gave a very good service by asking them how they are going off and laughing. Apex needs to look into this matter and train that particular staff to at least act decently and with equally treatment in front of the customers. Apart from this the other aspects were good.

Reviewed: March 12, 2020

Good Part: it was good to have the quick traffic rule test, so that we could discuss some areas that we are unfamiliar with local rules. Bad part: customer service was bad. One lady, not the person handling our return, announce the tyre damage to the whole floor, which was unnecessary and inappropriate for customer privacy. I was charged 2000nzd for the tyre damage. I asked for a more accurate estimate on spot and a male staff said 500 is enough. The officer handling my case told him to "f... off". For the refund of excess charge, I wrote in a few times for bank transfer instead of credit card refund to avoid the hefty exchange charges, but the requests were simply ignored.

Reviewed: September 30, 2022

Scotties staff were excellent and accommodating when I called with unique questions. Easy collection, easy drop-off. Understanding about a mix up with time zones and helped me out.

Reviewed: April 28, 2021

great value car ran great

Reviewed: December 4, 2020

Good

Reviewed: February 7, 2020

I think scotties’s shuttle (when I pick up)is really hard to find,so I walk 20 or more minutes to get there.However,scotties’s staff is good,they can speak Chinese to help us.(when I went to Christchurch)

Reviewed: April 26, 2018

Like: upgrade to bigger size car, simple pick up without trying to sell lot of extra services
Dislike: old radio with no aux or bluetooth but that's complaining on a high level

Reviewed: September 27, 2022

空港に迎え来るまでにかなりの時間1時間半から2時間が掛かっていた こちらは便も伝えているし、待っていても良いのではないかとも思う。

Reviewed: November 19, 2021

Perfectly suited to my day trip to Christchurch

Reviewed: August 6, 2020

I rang the company the day after pick up to say bonnet would not open due to faulty lever. No water in water reservoir so couldn’t clean windscreen or check oil. No one rang back

Reviewed: July 29, 2020

The car exceeded all expectations for the price we paid. The car was very clean and the staff very friendly offering a pickup and drop off from the airport. Would book again.

Reviewed: July 27, 2020

Awesome car, plenty of space and tidy, for sure I will use Yes Rentals again

Reviewed: August 17, 2020

The car I picked up was not the same as the one I had booked. This was very disappointing. The person at the pick up location was not able to provide any information about this and the contact from Koocar was available only by phone and did not pick up when I called. they then responded by text and were quite rude. Koocar would also not allow me to take the car without signing onto additional insurance.

Reviewed: March 23, 2020

You can talk to the staff ,he always respond yours. Reasonable price and Reliable .

Reviewed: February 23, 2019

Staff was good...greeted n treated well but they showed up a bit late.

Reviewed: August 9, 2020

Staff is very friendly and helpful.

Reviewed: January 8, 2020

The staff is very polite and even make me aware of the traffic rules, Do’s and Don’ts, safety etc. They went through with me in great details and ensure the car is in good condition. The staff even speaks my language.

Reviewed: January 7, 2020

good car and good staff. very well service.

Reviewed: January 5, 2020

A bit of communication lost, but great for Asian market. It would be great to know what amount if bond would be needed. Overall great car and service.

Reviewed: July 21, 2020

Very good service and lovely staff at the counter.

Reviewed: March 13, 2020

Great desk service from Alistar. Loved the vehicle--just perfect for our needs and ran very smoothly the whole time.

Reviewed: February 29, 2020

Car was very high mileage, over 100,000km and looked tatty, but was better than the first vehicle they tried to rent me, which I rejected.

Reviewed: November 28, 2019

Nil

Reviewed: September 29, 2019

Easy booking process and friendly service. Definitely recommended.

Reviewed: March 31, 2020

They're very helpful and accomodating. Especially, they don't charge us anymore for next days due to the Covid-19 Lockdown here in New Zealand, while waiting our flight home.

Reviewed: March 12, 2020

They were excellent in terms of customer service. The vehicles we have used have been older models and therefore extremely good value for money. They were mechanically in good condition and drove well. A month of driving in the South Island without a hitch.

Reviewed: February 12, 2020

Car was severely damaged from previous rentals (cosmetic only) and was in a poor condition. Windscreen chips /cracks should have resulted in a new windscreen being fitted. Oil warning light was on and we were advised the firm didn't have the equipment to take it off. No clear policy on what constitutes damage or not (even when the car is quite damaged already). No deposit taken for car.

Reviewed: September 12, 2019

I asked for an intermediate sized car, as I just moved to the country and had a lot of luggage with me. I asked for a larger car because of my luggage, and was promised a Toyota Corolla or similar. Hitch gave me a Mazda Demio, which BARELY fit my luggage. The keyless entry didn't work, and they were not very accommodating at pick up. I feel like I was downgraded on my rental, the car had no trunk space, and was SMALLER than I paid for. I feel like I paid much more than I should have for that car.

Reviewed: August 20, 2019

It was good. The only thing that happened was that the car didn't have the tank full.

Reviewed: March 29, 2020

Good deals. Didnt get a kia carnival as "suggested". Gor a Previa instead. So the space was kinda tight.

Reviewed: March 18, 2020

Car was quite old and the interior was in rough shape

Reviewed: September 6, 2018

Like: Better than expected for the cost, lots of extras

Reviewed: February 24, 2020

車の受け取りは迅速に済んだ。

Reviewed: October 17, 2019

Staff at the counter on pick up and return were very helpful. Car was in great condition and the baby seat was installed correctly, although it was smaller than we hoped.

Reviewed: August 28, 2019

We got a KIA Carnival. But the space rear seat is to small.

Reviewed: February 18, 2020

Awesome.

Reviewed: February 1, 2020

Due to our flight arrive early, if possible,please allow the client pick up car early, more flexibility.

Reviewed: July 7, 2019

I booked a Corolla not a Hyundai on the site. Would have preferred a Corolla. Wiper Water was not filled.

Reviewed: June 18, 2019

Excellent service, only confused when thrifty was explaining the insurance, as I prepaid and took a full cover from easyrentcars, it seemed a pressure moment to sign a doc having access fees of 4000+

Reviewed: April 22, 2019

We spent the bond money when we picked it up and the staffs told me we could get the money back when when return the cars. When we drop-off the staffs told me like a we have to wait for a while (10-15 days). More than 20 days I didn’t get it and I let my brother calling them but they told me to tell te by myself. However I don’t get the bond yet!

Reviewed: February 7, 2020

Service was terrible. When drop off the car, the service lady insisted there were scratches and asked for penalty. I wiped off the scratches as they were just dirt. That lady insisted there was a chip on the windshield and asked for penalty as well. I explained it was evidenced on check in and that was not caused by me. However I still received a letter claiming $120 repair fee for that tiny 10mm chip. The company is clearly cheating the money!

Reviewed: December 31, 2019

The car and customer service exceeded my expectation. The collection and drop off was easy and superb. Highly recommended.

Reviewed: January 17, 2020

The car booked was a Porsche Cayenne and I was disappointed with the age/condition of the car. During full lock of the steering wheel, the car kept making a low whining sound. The stereo/radio unit was damaged and was clearly glued back several times. The aircon vents were also damaged. Overall, I was disappointed in this car rental

Reviewed: January 13, 2020

Car was old, dented body work, quite dirty, and very noisy to drive, not great suspension. We quickly realised why it was so much cheaper than the other care hire places. Staff friendly but clearly not enough of them and low staff morale. On our arrival they initially told us we'd have to wait two hours after the scheduled pick up time for our car to be ready. After a 36 hr plane journey from Europe with 3 small children this was completely unacceptable. We said so and they somehow rustled up a far in 20 minutes... Tank wasn't full but they were relaxed about it.

Reviewed: January 13, 2020

Got an upgrade on vehicle. Took a while to get keys with all the paper work. They told me I had to drop car with them and get taxi for early drop off.

Reviewed: December 26, 2019

Overall the condition of the Toyota Camry meets my expectation. I would like to have a bit of power for overtaking with 4 adults which is a bit stretch. Generally, I’ve no complaint about car performance and engine-wise in quite good condition. Room for improvement for car cleanliness. Also one of the tailight has water leakage problem.

Reviewed: November 26, 2019

I was given a Hyundai accent in almost new condition...not a Toyota. When I went to collect my vehicle was told I had to pay an extra $20 a day as I didn't have full coverage. When booked in Australia I thought I had it all paid for. Not happy. Service was fine

Reviewed: November 26, 2019

Easier than other companies

Reviewed: September 27, 2019

I was stoked with $117 for a "corolla or similar" for 4 days but of course that was too good to be true, I got a sluggish Hyundai Accent instead. Still good value I suppose. The staff were ok but didnt go out of their way at all. I wasnt explained the drop off location and had to leave cash for parking as I dropped it in the wrong spot and didnt have time to move it. I left my phone in the car and had to wait half a day for them to retrieve it and then arrange my own courier.

Reviewed: July 18, 2019

They did not have the car I requested, and tried to "upgrade"me to a larger car. Unfortunately, bigger does not always mean better when hiring cars to drive around an unfamiliar city. They then tried to give me a car that cost more per day. Eventually, they managed to "find" a car that was more suitable -- why it was not offered in the first place is a bit of a mystery.

Reviewed: July 16, 2019

Helpful and knowledgable staff.

Reviewed: November 11, 2019

Fast and easy process, even on the drop off

Reviewed: October 26, 2019

Excellent!

Reviewed: September 7, 2019

Our flight information changed the morning we were leaving the USA for our trip, which was two days before we attempted to pick up the car. I called right cars, knowing there was a time difference and it was late at night in New Zealand, however I wanted to confirm the change in pickup time as soon as I found out the flight information changed. We were originally to land around 1pm, and it changed to land at 11pm. A man answered who said he was working from home, and I told him I wanted to make sure we could pick up when we landed even if it was at night outside of office hours. He confirmed, saying that he was going to be on shift at that time. When we landed, I called for the shuttle and the same man told me no one was there, that I was supposed to pick up the car at 11am THE NEXT DAY. I told him that I could not come back the next day, that I specifically checked with him that i could pick it up at night and he insisted that the pickup time was set for 11am. I told him to cancel the car, and went to an airport desk to rent a car that I could take straightaway. When I called to get a refund the next day, I was told I had to go through the booking company. I called and was told I was marked a no-show, so I could not get a refund. I called the owner of Right Cars and he said he would have to do some investigating, but I have heard nothing since.

Reviewed: May 21, 2019

Counter staff member Tim was excellent

Reviewed: April 20, 2019

The car itself was fine; drove well, no issues. The only problem was the fact that everything was in Japanese and it hadn't been switched 9ver yet despite having over 150,000 kilometers logged.

Reviewed: January 8, 2019

Noone in office, no car was made available for us. They couldn’t find my number to call us. We ended up using a different company Which delayed us 2.5 hrs trying to sort out. Will actively tell people to never use this company

Reviewed: July 12, 2018

Like: Cheerful friendly obliging and helpful staff.Car excellent.Pickup and dropoff super easy.Could fault nothing about my experience with this company.

Reviewed: June 30, 2019

Just one word AWsm

Reviewed: February 25, 2019

The initial car provided had almost 100,000 km on it. Within two days it had a front-end problem and I noticed it also had two bald tyres. Car was changed over two one that was much better. Counter staff tried hard.

Reviewed: September 21, 2018

Like: The car totally excellent in condition, and the staff were more than helpful. Thanks

Reviewed: September 3, 2018

Like: I loved the car. In good condition, low mileage and drove really well. The service from the guys was really good too. Very friendly and went out of their way to help me when I needed anything.
Dislike: The instructions on the approved email may be a bit hazy on pick up procedures. I didn't realize that I can call upon arrival in the country for a pick up. Minor issue as it was located only 20 min walk!

Reviewed: August 24, 2018

Like: great value for money i feel like i got a great deal and it was all so easy!
Dislike: car smelled funny i was told it was some product they use in the cars it was a very minor issue but thats the only slight negative i could think of

Reviewed: February 16, 2019

very old car

Reviewed: January 28, 2019

I was disappointed with the professionalism of the company and the unusual requests to do car hand over and return at a supermarket.

Reviewed: January 19, 2019

The customer service was excellent

Reviewed: January 16, 2019

They were helpful, it seemed to take a while to get the paperwork sorted and the man seemed a bit flushed. Ok experience overall.

Reviewed: August 18, 2018

Like: they are willing to help customers, excellent!!
Dislike: nothing

Reviewed: November 29, 2017

Like: Easyness by which staff assisted in changing reserved car (from smaller into bigger as had too much luggage at very reasonable price
Dislike: Nothing to comment here. (But if at all maybe the location Nav had difficulties indicating road system-most probably through the building of news roads not yet processed in the maps)