28 Car Rental Brands at Queenstown Airport (ZQN)

Reviewed: September 14, 2020

We had to wait for some time to be picked up from the airport when we first arrived. That might have been due to covid and they not wanting to take more than 1 group at the time in the pick up van. We were given a bigger car than booked which was fine by us. Could have had a bigger office

Reviewed: August 21, 2020

The booking process was really easy and we got a great deal for our 3 days in Queenstown. On pick up, it took several phone calls to contact the pick up staff (which makes complete sense once you see how busy they are). Once pickup contact was established everything ran smoothly and the staff were very friendly. The first car was terrible, something was wrong with it, screeching and sounded sick. A phone call on the second day secured a swap vehicle and this was most appreciated. We were upgraded to a better (bigger) vehicle and this ticked all the boxes for us and we were more comfortable taking the drive over the Crown Range to Queenstown. Note: initially the documentation said we would need to pay $1500 deposit with a 30-60 turn around with the refund. That caused a bit of stress. This was not the case. We paid $500 deposit which was refunded when we returned the vehicle.

Reviewed: August 20, 2020

team was great in helping out! thank you ezu team!

Reviewed: August 19, 2020

Pick up was weird as nobody new what van or company was picking us up. i called them twice and the van was at the airport all along with a little EZU on the windscreen which wasn't visible. The staff were very helpful. I had left my drivers license on my scanner at work so they waited until i could organise a temporary one and dropped me off and picked me up to do this. They gave us water and laughed and sympathized. While the car wasn't the MARK X it was close enough. Drop off was easy as. I will definitely use these guys again

Reviewed: August 17, 2020

Great services, car wasn't 4x4 but they gave us chains for free. Would recommend

Reviewed: August 25, 2020

Apex provide a shuttle service from the airport to the pick up point in Queenstown. When we called for the shuttle to pick us up, no one answered the phone.

Reviewed: March 26, 2020

Due to Covid-19 we had to leave for Auckland from Queenstown on 20th morning. We asked them for a refund of the remaining days to which they refused also when also asked for q courtesy car just for 2 hours they refused. We aren't happy with the service provider. I request for a refund for the remaining 3 days.

Reviewed: March 18, 2020

Pick up at Queenstown Airport was smooth. Slightly further away from the airport but not too difficult to find. Return at Christchurch Airport was very fast as the lady did a quick check and everything was ok. They also offer complimentary drop-off to the airport

Reviewed: March 5, 2020

Apex is great.

Reviewed: February 18, 2020

Everything good except ease of use of navigation device hired

Reviewed: August 11, 2020

They were great all round.

Reviewed: August 11, 2020

Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.

Reviewed: July 29, 2020

Efficient car rental service.

Reviewed: March 10, 2020

今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。

Reviewed: January 19, 2019

The staff member at KOOCAR was very nice, but did not know the terms of the rental agreement e.g. insurance for extra drivers etc. This was unhelpful as we wanted to add extra drivers, but ended up not doing this as we couldn't get clarity from him on whether they would be covered by the insurance.

Reviewed: July 26, 2020

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

Reviewed: February 13, 2020

Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.

Reviewed: December 31, 2019

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

Reviewed: July 21, 2020

Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff. Very shambolic. A bad experience.

Reviewed: July 2, 2019

Great experience

Reviewed: May 6, 2019

When picking up the car at Queenstown Airport a closer to 9pm, we waited for 20+ minutes before being served. The counter lady is a trainee and told us that we have to find the car ourselves as she does not know which bay# the car resides. Also she could not answer some of the questions on card authorisation and insurance which leaves us quite unhappy. We finally found the car we noted that the petrol was not entirely full and it is not upon drop-off that we got told that we have to take a photo to validate such. Without any further info from the trainee, we simply infer that we need to return the car at the same petrol level to when we pick it up. So we filled up the petrol to full tank before we drive out from our final destination to Christchurch airport which took one hour and return the car as it is. During the rental we also notified Europcar that the electric uplift back door malfunction at times. Later we received an invoice from Europcar and got charged additional 86NZD on petrol which left us extremely unsatisfactory about the entire rental experience.

Reviewed: June 24, 2020

It was a good ride, you need 4WD in NZ in winter

Reviewed: April 1, 2020

We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.

Reviewed: March 22, 2020

返却後、空港へのシャトルバンがなかなか出発せず、店舗に着いてから空港に着くまで30分以上かかった。

Reviewed: February 6, 2020

When drop off car was a little bit long time for guest.

Reviewed: January 31, 2020

The car exceed my expectations as I rent a Yaris and ended up with a Corolla. Customer service was great

Reviewed: January 9, 2020

The photo of the car booked was a later model but the car provided on the day was considerable old.

Reviewed: March 23, 2020

Pleased with the good cost of car

Reviewed: May 27, 2019

Excellent customer service! however, the car given is a suzuki and is smaller than a Hyundai Accent.

Reviewed: May 21, 2019

Service and staff were very helpful, the car had lots of issues and concerns!

Reviewed: May 16, 2019

I was expecting to get Hyundai accent, but they gave me a compact Suzuki. But overall great experience.

Reviewed: March 15, 2020

Counter staff for pick up was very good and helpful.

Reviewed: February 19, 2020

Great car and service from the thrifty team. Was very happy

Reviewed: February 9, 2020

The car’s alignment was bad and we realised it on the 2nd day itself. I called to see if we could change the car. And they told me to call again the next day and the next day. For 3 days straight I called but had to explain the situation to 3 different people and there was no record of me putting the initial request. We went there on the 4th day only to realize we could have easily exchange it if we’ve brought the car in immediately and request for a technical check. This was not mentioned to me from the 1st-3rd call.

Reviewed: November 24, 2019

the car i hired was supposed to be a toyota Rav 4 however i always seem to get "the OR Similar vehicle'' in my case a Mitsubish,i when i order in advance i expect to get the vehicle i request. Only Gripe on an otherwise enjoyable experience

Reviewed: September 15, 2019

Car was not ready on time, I waited for about 20 minutes

Reviewed: March 14, 2020

great staff

Reviewed: February 25, 2020

Very friendly customer service. 100% recommend again

Reviewed: February 23, 2020

Eli was very professional, friendly and helpful! I highly recommend their services.

Reviewed: February 29, 2020

Ok

Reviewed: February 12, 2020

Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.

Reviewed: November 25, 2019

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

Reviewed: August 27, 2019

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

Reviewed: August 20, 2019

Solid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff

Reviewed: February 24, 2020

The car was old one but was in very good condition. I had a chat with one of the guys while they were dropping to the airport and he informed they are replacing all old cars with new ones in coming few months. No complaints.

Reviewed: January 21, 2020

I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.

Reviewed: January 12, 2020

Very good service

Reviewed: October 28, 2019

it was my first experience though.. i felt very good.. i would definitely recommend discount car rentals to all my friends visiting nz. cheers

Reviewed: August 26, 2019

We booked what we thought would be a 'Toyota Yaris or similar' but got a Nissan Tiida that had done 195,000km. Not what we were expecting at all.

Reviewed: February 24, 2020

The car is in excellent condition and drive smoothly

Reviewed: January 9, 2020

Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.

Reviewed: August 21, 2019

丁寧に説明してくれました。貸出しも返却もとてもスムーズでした。 車両もキレイで快適でした。 やっぱり少し高くても空港内で完結する方が楽ですね！

Reviewed: September 13, 2018

Like: New car.

Reviewed: February 10, 2020

The car had a odour but done the job

Reviewed: July 21, 2019

Really old car , over 200k km , many parts are missing, passenger not work well .

Reviewed: January 20, 2020

Staff was great. The car was great which is the whole point. But pick up waiting took long. That could have been quick

Reviewed: October 12, 2019

The car had a issue after 30mins of pick up and I brought back to ask swap to other vehicle. at the time the didn’t have available so I went back next morning. The guy who I talk to on pick up day was good service. But next day I talk about whole story to two staff they treat us like we have no knowledge to drive a car. It looked no problem when I brought back but it definitely had problem to start the car. I explain to them but we disappeared the way they talk to us.( maybe because we are Asian female )

Reviewed: December 31, 2019

They are undermanned. There is only one person in the whole of Queenstown who works for the car company. The person who will pick up the customer is the same person who will process the car rental. They only have one 5 seater minivan to pickup and dropoff customers. For me and my wife who rented 2 cars, we needed to leave some of our companions in the airport to get the cars first from their location 7 minutes away from the airport. During the drop-off we needed to drop-off our companions first in the airport and then brought the cars. When we dropped the car, there was someone ahead of us so he needed to bring that first group to airport first and come back for us. The only good part was the Chinese guy who is the only one doing everything was very apologetic.

Reviewed: December 31, 2019

It was very fast check in but to drop off, it was Christmas Day and only 1 person worked. We had to wait more than 20min outside to return the car

Reviewed: November 30, 2019

This rental company is a nightmare. Took them more than an hour to pick us up. Dropping off was even worse. Service staff was incompetent and completely overwhelmed.

Reviewed: November 26, 2019

Nil

Reviewed: October 22, 2019

The car that they gave me not correspond to the one that I asked. Hiunday Accent. Smaller than Corolla Yaris. Besides the car was old with severall little scrachs.

Reviewed: October 18, 2019

Car was great to get around in and we got it at a great price. Only issue was the key did not work. Had to manually use the key and I got charged an extra petrol fee after drop off even though I told the man at the counter I had filled the car until it clicked. Pickup service at the counter was average

Reviewed: September 6, 2019

Fast and friendly. Very smooth process would use again.

Reviewed: June 19, 2019

Great Car, Great Staff , Great experience , cannot say anything wrong or any flaw with the experience, will highly recommend them again,

Reviewed: February 7, 2019

Ease of pick up and drop off was fantastic. Car was in great condition and all for the best price!

Reviewed: December 25, 2017

Like: How simple it was!
Dislike: Nothing in particular. May be an explanation for how simple the drop off process is.