26 Car Rental Brands at Queenstown Airport (ZQN)

Reviewed: August 20, 2023

Car was perfect for our holiday.

Reviewed: December 9, 2022

Small but very efficient company

Reviewed: October 20, 2022

The car we rented was a Nissan Tiida, the vehicle had done over 170,000kms and whilst it was clean and tidy, it was very old and should be retired at this stage! The biggest issue was the car seat for our 6 month old baby. When we arrived the car seat wasn't fitted, this process took about 40minutes to sort out The first car seat installed moved about 15cm either side and was not secure. We had to say this wasn't good enough as they thought it was fine. Three car seat's later (all in extremely poor condition) we had to settle for something that was somewhat secure.. All of the car seats looked like they were about 20-30 years old and are not up to today's strict standards. These seats offered little to no protection for our baby should an accident occur, the seat belts were so old they folded over, there was no protective cushioning. I was so relieved to return the car seat/car upon leaving. We would never rent through Ezu again based on how old the rental was and the extremely poor condition of their non-compliant infant car seats. I felt unsafe the whole time with our baby in the car which was awful. Skimping on the safety of babies - shame on Ezu!

Reviewed: October 12, 2022

Got a free upgrade, the car was excellent

Reviewed: June 22, 2022

The car originally booked was KIA RIO and the car provided was Toyota Camry 2.5L which was way big to our requirements. Costing more on fuel

Reviewed: August 15, 2023

great service

Reviewed: February 23, 2023

Car had less than 10k km on the clock and ran perfectly. A rotten constant-variable auto gearbox but that's the norm on hire cars.

Reviewed: January 8, 2023

Pick up counter closing at 4.00 pm too early .our flight was delayed so had to ask counter staff to stay open for a bit longer.Saff was very unhappy about it and rushed though the pick up.

Reviewed: November 30, 2022

Good car, fuel efficient and comfortable.

Reviewed: April 29, 2022

First time renting. All good

Reviewed: March 21, 2023

Had to upgrade as the booked car wasn't available. But there were no issues and we were happy with the upgrade.

Reviewed: July 21, 2020

Booked a large 4x4 SUV but got a small 2wd instead. Couldn't give us a good reason why we couldn't get the vehicle we booked. Their vacuum cleaner didn't work. And had no staff. Very shambolic. A bad experience.

Reviewed: July 2, 2019

Great experience

Reviewed: May 6, 2019

When picking up the car at Queenstown Airport a closer to 9pm, we waited for 20+ minutes before being served. The counter lady is a trainee and told us that we have to find the car ourselves as she does not know which bay# the car resides. Also she could not answer some of the questions on card authorisation and insurance which leaves us quite unhappy. We finally found the car we noted that the petrol was not entirely full and it is not upon drop-off that we got told that we have to take a photo to validate such. Without any further info from the trainee, we simply infer that we need to return the car at the same petrol level to when we pick it up. So we filled up the petrol to full tank before we drive out from our final destination to Christchurch airport which took one hour and return the car as it is. During the rental we also notified Europcar that the electric uplift back door malfunction at times. Later we received an invoice from Europcar and got charged additional 86NZD on petrol which left us extremely unsatisfactory about the entire rental experience.

Reviewed: March 13, 2023

One issue I didn't understand was the insurance. I believe I paid QEEQ as the agent sufficient funds to ensure full coverage and no excess. On pick up I was asked for a $3000 bond and told any damage etc would be taken from that bond. I would then approach QEEQ for a claim on insurance paid with you. Turns out there were no issues, but I still don't get it?

Reviewed: October 11, 2022

Nice staff, very helpful

Reviewed: February 17, 2023

Great value and friendly service. Only problem was it didn't have full tank. Got stuck buying fuel at the ski resort at $30 for 5 litres next day. Cars should be provided with full tank.

Reviewed: February 7, 2023

The car was as expected - clean and in good condition. The wait time for the shuttle varied and depending on how busy the counter staff are, it would affect the time taken to pick up and drop off the car.

Reviewed: January 12, 2023

The vehicle was a Toyota yards hybrid. They claim it was a 2013 but it seemed even older than that. Headlight lenses were "fogged over" from age so they weren't very bright at night. The car had numerous scratches & dents.

Reviewed: January 10, 2023

Great car and very convenient airport shuttle.

Reviewed: January 9, 2023

Arrived at 1:30 so they said we had to bring the car back at 1:30pm instead of our initial 2pm booking time. Great customer service would have left it at 2pm drop off!

Reviewed: December 20, 2022

Everything was great.

Reviewed: January 23, 2023

Airport desk was a little understaffed on pickup. Upgrade to SUV verry much appreciated! Booster seats were not so clean and material a bit frayed etc.

Reviewed: January 23, 2023

SNAP were great. We phoned them from the airport and they were there within minutes to pick us up and take us to collect our vehicle. Staff were very friendly and the service was fast.

Reviewed: January 20, 2020

Staff was great. The car was great which is the whole point. But pick up waiting took long. That could have been quick

Reviewed: October 12, 2019

The car had a issue after 30mins of pick up and I brought back to ask swap to other vehicle. at the time the didn’t have available so I went back next morning. The guy who I talk to on pick up day was good service. But next day I talk about whole story to two staff they treat us like we have no knowledge to drive a car. It looked no problem when I brought back but it definitely had problem to start the car. I explain to them but we disappeared the way they talk to us.( maybe because we are Asian female )

Reviewed: January 21, 2023

Counter staff were very friendly and helpful.

Reviewed: November 25, 2022

Unfortunately we had terrible experience with Jucy. It was the only car rental company available , as everything else was fully booked . The car we were given was in horrible condition , very hard to drive. They charged us over $600 for 3 days and most of our last day we spent on one spot unable to start the car. The service provided when your car breakdown was the worse we ever experienced . We we holding on line for 30 min. Then we were told to stay by our car that someone is going to call back.. an hour later still no one called .. so we kept trying to call all different people , even an Jucy shuttle driver , after 2 hours we finally got on hold someone and AAA repair service was organized. .. no one showed up for an hour. Luckily the car "magically" started again otherwise we would be still stuck there now. We drove it straight to the office because we we worried to stop , that it wouldnt start again. The worse thing is that they washed it and put it back for rent. I really feel sorry for who ever gets the same car.

Reviewed: January 8, 2023

It was a very spacious car and we enjoyed our trip as there was a good spacious car

Reviewed: March 23, 2020

Pleased with the good cost of car

Reviewed: May 27, 2019

Excellent customer service! however, the car given is a suzuki and is smaller than a Hyundai Accent.

Reviewed: May 21, 2019

Service and staff were very helpful, the car had lots of issues and concerns!

Reviewed: May 16, 2019

I was expecting to get Hyundai accent, but they gave me a compact Suzuki. But overall great experience.

Reviewed: January 4, 2023

Everything was perfect

Reviewed: May 25, 2022

The car was exactly as expected and the team were great in their customer service and shuttling us to/from the airport in a timely manner.

Reviewed: April 1, 2020

We did wait a long time to get a vehicle as the customer ahead did not have the correct booking information to hand and held up proceedings, and there was only one customer service rep serving at the time. The car had not been cleaned since the last rental, but the car performed as expected.

Reviewed: March 22, 2020

返却後、空港へのシャトルバンがなかなか出発せず、店舗に着いてから空港に着くまで30分以上かかった。

Reviewed: February 6, 2020

When drop off car was a little bit long time for guest.

Reviewed: December 6, 2022

Car was great, but a bit difficult to go through the check-in process.

Reviewed: December 31, 2019

It was very fast check in but to drop off, it was Christmas Day and only 1 person worked. We had to wait more than 20min outside to return the car

Reviewed: November 30, 2019

This rental company is a nightmare. Took them more than an hour to pick us up. Dropping off was even worse. Service staff was incompetent and completely overwhelmed.

Reviewed: November 26, 2019

Nil

Reviewed: October 22, 2019

The car that they gave me not correspond to the one that I asked. Hiunday Accent. Smaller than Corolla Yaris. Besides the car was old with severall little scrachs.

Reviewed: October 10, 2022

Yes, it was a good car and powerful. I like how i drive it on the road. It took me about 30 minutes to get my car because of the long que but that's ok.

Reviewed: February 24, 2020

The car was old one but was in very good condition. I had a chat with one of the guys while they were dropping to the airport and he informed they are replacing all old cars with new ones in coming few months. No complaints.

Reviewed: January 21, 2020

I ordered the car as per the picture on the website - which was a relatively new Toyata Rav4. What I got was a 10 year old Nissan Dualis with 164k kms. This is false advertising. I argued with the manager on the day and he wouldnt budge. I laid a compalint the next day on line (chat), as this car was rubbish and too small. I argued with him again for 20 minutes. After 2 hours he agreed to swap another customers 2017 Rav4 with the car I had. I had to drive througfh Queesntown (2 hours) to swap it. Bad experience all round.

Reviewed: January 12, 2020

Very good service

Reviewed: October 28, 2019

it was my first experience though.. i felt very good.. i would definitely recommend discount car rentals to all my friends visiting nz. cheers

Reviewed: August 6, 2021

Hi team, We have booked the car for 2 days, before we confirmed the booking it was mentioned that we are guaranteed a Toyota Rav4. It was never mentioned OR A SIMILAR VEHICLE, however we were not given the car model guaranteed to us. Please find attached screenshots for booking. Regards, Margie Garcia and Karam Paul

Reviewed: November 19, 2020

Easy it was.

Reviewed: February 7, 2019

Ease of pick up and drop off was fantastic. Car was in great condition and all for the best price!

Reviewed: December 25, 2017

Like: How simple it was!
Dislike: Nothing in particular. May be an explanation for how simple the drop off process is.

Reviewed: April 12, 2021

Car was neat and clean. It did meet the expecations.

Reviewed: July 26, 2020

Although we had pre paid the collision damage waiver, Hertz advised this was not the case and charged for this again. They also denied that we had paid a deposit despite showing them the Qeeq receipt. When asked to see his screen I pointed out his own system showed a $200 deposit. The Hertz rep advised the Qeeq agreement was noting to do with them. Total agreed to paid via Qeeq $1,034.19 total charged by Hertz $1,219.94 on top of the $244.13 deposit paid. Accordingly total charged $1,464.07 against the agreed $1,034.19 an extra cost of $429.88!

Reviewed: February 13, 2020

Car was in good condition and ran excellently. Easy to pickup and drop off. Staff member was friedly. Gave correct instructions to return it after hours.

Reviewed: December 31, 2019

Unauthorized claims received from Hertz. Have already written to the easyrent cars and Hertz

Reviewed: December 5, 2020

Yes, everything perfectly.

Reviewed: June 19, 2019

Great Car, Great Staff , Great experience , cannot say anything wrong or any flaw with the experience, will highly recommend them again,

Reviewed: October 11, 2020

It was such a nice car to travel, good services for both pickup and dropoff. The car made us feel comfortable along our road trip. Thank you.

Reviewed: March 15, 2020

Counter staff for pick up was very good and helpful.

Reviewed: February 19, 2020

Great car and service from the thrifty team. Was very happy

Reviewed: February 9, 2020

The car’s alignment was bad and we realised it on the 2nd day itself. I called to see if we could change the car. And they told me to call again the next day and the next day. For 3 days straight I called but had to explain the situation to 3 different people and there was no record of me putting the initial request. We went there on the 4th day only to realize we could have easily exchange it if we’ve brought the car in immediately and request for a technical check. This was not mentioned to me from the 1st-3rd call.

Reviewed: November 24, 2019

the car i hired was supposed to be a toyota Rav 4 however i always seem to get "the OR Similar vehicle'' in my case a Mitsubish,i when i order in advance i expect to get the vehicle i request. Only Gripe on an otherwise enjoyable experience

Reviewed: August 11, 2020

They were great all round.

Reviewed: August 11, 2020

Very easy to use and friendly service. Always easy to contact if there was an issue. Great price too.

Reviewed: July 29, 2020

Efficient car rental service.

Reviewed: March 10, 2020

今回クイーンズタウンで借りクライストチャーチでドロップオフ。「〇〇レンタカー」など社名の入った車でピックアップしていただけるとわかり易いがスタッフとの合流に時間がかかりすぎた。

Reviewed: January 19, 2019

The staff member at KOOCAR was very nice, but did not know the terms of the rental agreement e.g. insurance for extra drivers etc. This was unhelpful as we wanted to add extra drivers, but ended up not doing this as we couldn't get clarity from him on whether they would be covered by the insurance.

Reviewed: June 24, 2020

It was a good ride, you need 4WD in NZ in winter

Reviewed: March 14, 2020

great staff

Reviewed: February 25, 2020

Very friendly customer service. 100% recommend again

Reviewed: February 23, 2020

Eli was very professional, friendly and helpful! I highly recommend their services.

Reviewed: February 29, 2020

Ok

Reviewed: February 12, 2020

Everything about the car was fine and collection was super easy, staff were very lovely but there were no staff anywhere in the office when I returned the car which lead to me missing my flight. I was calling the office to try get help finding the drop off location and then had to just wait for someone to return to leave the car and get the shuttle to the airport.

Reviewed: November 25, 2019

Asked for a large SUV which we received however, the car didn't have a working radio with Bluetooth (it had an aftermarket radio). Told them we had to switch vehicles as we weren't going to use a car with no working radio in 2019. The staff were accommodating and advised we could swap for a car that had radio the following day, although it wasn't a 4WD. Annoying to have to go through this process but the staff was friendly.

Reviewed: August 27, 2019

The pick up process was unorganised and rushed. The interior of the car was clean, however the car had a significant amount of dents already. There was no snow chains available. Charged $12 for shuttle from airport- this should be complimentary.

Reviewed: August 20, 2019

Solid car, with quality AA service offering. Ran well and was clean and tidy. Van service pickup was easy, but because 3 renters in van, we then repeated a lot of information 1 by 1 at desk. Could fill this in online or on way to yard. Put a bigger sign on Rd to find for dropoff

Reviewed: February 24, 2020

The car is in excellent condition and drive smoothly

Reviewed: January 9, 2020

Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over. Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.

Reviewed: August 21, 2019

丁寧に説明してくれました。貸出しも返却もとてもスムーズでした。 車両もキレイで快適でした。 やっぱり少し高くても空港内で完結する方が楽ですね！

Reviewed: September 13, 2018

Like: New car.

Reviewed: February 10, 2020

The car had a odour but done the job

Reviewed: July 21, 2019

Really old car , over 200k km , many parts are missing, passenger not work well .

Reviewed: September 6, 2019

Fast and friendly. Very smooth process would use again.