CAR RENTAL REVIEWS ON BUDGET IN LOS ANGELES

In the beginning, the customer service staff kept saying that there was no available booked car and tried to ask me to upgrade. After negotiations for a while, I finally got another car in the same class as what I booked. When I picked up the car, the tire pressures were something wrong. But luckily, the on-site staff helped me to fix it.

Pedimos un SUV y nos dieron un Jeep Wrangler. El coche esta muy bien, pero consume bastante mas que un SUV normal.

Quick, efficient and courteous. The best!

Easy to schedule and excellent price.

I had to exchange the car since it had some noises from the wheels. All budget cars are heavly used

Good clean car with pretty good customer service.

Easy way to get a good priced rental car.

Customers too much busy and few empathetics

Not clear WHERE to pickup the vehicle!!

I got Hyundai accent which is smaller then the car I expected to get (Ford focus or similar).

It was a great, hassle-free experience, given that it was my first time to rent a car in the US.

Only thing missing were how to handle tolls on highways with the device installed in the vehicle and how to pay the tolls after rental. Also it could be nice to have a more clear overview of requirements regarding insurance, it’s always a jungle!

No comments all worked just fine

Above expectation.

Great

Pick staff OK Drop off staff EXCELLENT

The pricess at the time of pickup was very disorganized. It took a long wait and post that they booked the same car for 3 customers. We were sent back to the exchange section and had to start the process from the scratch.

Great rate. Switched to easyrentcars from a different site as the rates for similar products were so much cheaper! Thank you.

I went to budget before renting a car , I assumed that budget will give me a price less than EasyRentCars. Unfortunate they gave me the car for 2800$ I was shocked! I told the lady on the counter that I found it cheaper, so I will book it online, she replied that would take an hour to appear on the system. I opened on EasyRentCars I found the car I want for 860$ I booked it. I went to the lady after 10 minutes she found my rental. I took the car for 1077$ with all total cost.

It is perfect, cheaper than the company it self

Budget didn’t honor the booked deal . The agent insisted on no availability and I had to buy higher package

Some staff need to be more friendly.

The service at the counter was slow and not professional. Car I was given was not just very very dirty inside and out side but was making a noise. I told this to the lady when leaving the barrier but she only said fill out the form. Didn’t even speak proper English. I rented the car for 2 weeks and had to leave the Las Vegas. I got a headache driving the car. When I was back in alps Angeles I was told go to Burbank Airport Budget/Avis. When I went there I was refused a replacement and told off. I called Budget/Avis Number and I was told To call Recovery team. I said I am standing at on of your branche and the car is making a noise not broken down. I had to ask for the Manager to be heard. Then an Avis Manager at Burbank Airport helped me and changed my car to one that was much cleaner and with no technical issues. His name is Armon and truly a nice and friendly person.

No comments

Avalon was great

23 July 8 Pm.The driver of shuttle bus send me at LAX arrival terminal instead of departure terminal. He say that the traffic is too Jam. So I try to carry my 2 big baggages up to second floors to Departure gate by myself..(very far) . Don’t do this again Thank you

Easy to rent. I will use your company again on next Trip

Very good service from the budget staff.

Very easy the booking and everything is as promised on the announcement

upgraded me for free. it was great