Very pleasent experience.

Got a free upgrade.. Super friendly staff

So easy and a much better deal

El coche estaba totalmente nuevo. Todo funcionó perfecto. Los empleados amables y diligentes. Ningún problema en todo el viaje lo que se agradece mucho cuando estás fuera de tu país.

Todo bien.

When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.

23 July 8 Pm.The driver of shuttle bus send me at LAX arrival terminal instead of departure terminal. He say that the traffic is too Jam. So I try to carry my 2 big baggages up to second floors to Departure gate by myself..(very far) . Don’t do this again Thank you

Easy to rent. I will use your company again on next Trip

Their prices are the cheapest available and that comes with other prices. 30 min long line of people and no cars of the type you book are part of it. Other rentals will offer you free upgrade, budget will charge you for this and give you car you dont want - in my case it was truck. Lady at the counter told me that its not too big and she is driving it her self and it got back camera for parking which is necessity in LA and that mid size SUV is too small for 3 people. When I wanted different, smaller car they offered me mustang (literally the opposite of big car). Apparently I can wait until someone return car I booked and then I can take it. I canceled my booking and went to Dollar which is very well organized. Until today Im waiting for refund from budget.