Car was VERY used, a lot of damage inside and outside. Two photo sessions was needed to document it all, wiper not good, and key not funtional below 12C. We did not get the car we had booked, Nissan...but a 110.000km used Subaru.
Smooth pick up and drop off. Friendly staff - tried to upsell insurance as expected. Car was in quite poor condition exteriorly - lots of scratches and several chips on the windscreen which we did raise there and then and staff assured us this was all noted and would be accounted for at the end. They take pictures and email them to you to confirm appearance of vehicle at collection, we were quite alarmed when we got these through to our email several hours later as they in no way represented the extent of the scratches and chips present (thankfully we took our own extensive pictures). We called the company who were quite reassuring about the situation. At drop off we were whisked away almost instantly at Wellington Airport - very efficient. They did release all of our deposit so seems they are perhaps more laid back than other rental companies we've dealt with in the past! The extra insurance would have been around 90 NZD so perhaps we could have saved ourselves the anxiety of wondering if our 2000 dollars was safe by paying that.
Terrible customer service at pick up and drop off-lazy employees, huge line, no smiles, poor communication. Will never use apex or easy rental cars again
Like: Good location. Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
Handed an ancient model of the vehicle - despite a new model being shown when I booked. Refused to take the car as it wouldn’t fit our luggage and was a
Wreck but apex demanded more money. Had to argue with staff for half hour who were extremely rude. I will make it my objective to tell as many people as possible about this joke of a company
About QEEQ:8.0/10
Car Rental Companies AT Auckland International Airport, AKL
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View more >Dislike: Difficult to add a second driver after rental had started. We would have had to go back to the location to show the licence in person. Would be much easier to send in a photo or scan.
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View more >L.Goss
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