When we collected the car we asked if possible to add another driver for two weeks only. We were told not a problem. No other information was given out or offered. On returning the car we were charged an extra $400 dollars for the extra driver! The extra driver could have hired their own car for that cost. Why were we not that the cost would be so high?
Disappointment at Orlando international airport customer service. I had an account with Navy Federal Credit Union master card and I had . Retired fro US Army. My bank account with Credit Card was $12000 with zero amount own to NDCU. Dollar car rental said cant process the credit card. Called NFCU what's up what's up with the Master Card....Results was not the CREDIT CARD but the network system at the airport. After 25 ho25 hours of traveling it was very stressful. Overall, great service after all from DOLLAR car rental.
Dislike: The Sun Pass toll system was not explained well. I ended up paying over $10 per day for tolls when I only used tollways to and from the airport. The rest of my driving was on surface streets so I would have saved money by paying cash for the tolls I used rather than paying the flat rate.
there was no problem picking and dropping off but I did forget my disabled badge in the car and as soon as I remembered I went back and the car was not there. Now forgetting any items is fine but I depend on that disabled badge and I was told the car is gone I had to put a claim in for the lost item was it really hard for the staff to just check the car after us in just a second and take the badge to the office or just leave it aside.
Like: Our car hire from Dollar was processed quickly, efficiently and customer service was excellent. We were able to pick up our car and travel to our destination with no problems. Dislike: .
Like: Good car good stuff Dislike: I paid more than what was written on the website they said it is airport taxes although the price was tax included with no specifications and they said it is the role there actually i felt very bad
We had an issue with the first hire car as it broke down. We had to make several calls to the Dollar Customer Service line over a 3 hour period trying to organise the car to be towed (and I've just had a phone bill for £115!). So not the best experience.
Good choice of cars, easy to upgrade without seemingly being penalised. Some degree of up selling for toll pass and fuel but did not take this up. Have rented a few times with Dollar and they have always been very good with no problems.
About QEEQ:10.0/10
Easy site to use, I needed to cancel and rebook my booking and this was very easy to do. WI'll use again.
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D.letren
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View more >Dislike: The total final price could of bein better
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A.Elsayed
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View more >Dislike: I paid more than what was written on the website they said it is airport taxes although the price was tax included with no specifications and they said it is the role there actually i felt very bad
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