Very quick to pick up car. As advised by EasyRentCars, they tried to sell us extra insurance and even claimed the insurance we purchased through EasyRentCars was invalid. They also made us pre-buy toll roads as they said it would be cheaper and hard to avoid driving on them based on our route. However, we never drove on a tolls road so that was a waste of money.
About QEEQ:10.0/10
Very easy and smooth process, cheaper than competitors.
Almost no wait time at the counter, staff friendly, although tried to sell me the insurance I already have purchased. Didn't informe me about pre-purchased free tank, afrer I asked, they confirmed it though
About QEEQ:10.0/10
Include the info about fuel option in confirmation/details of booking. There is no written record of fuel option ordered to show at the counter.
Also, the AXA super protection confirmation is in HKD instead of USD.
Upon pick up the car was covered with water obviously after being cleaned which wasn’t a problem , however on return they attendant informed me that I would have to pay for a very small chip in the top drivers side of the windscreen.
At no stage during our journey did I see or hear anything contact the windscreen so I will not except any charge for it
Rented here because of multiple previous good experience. Times before it was only 1-2 days rental, this time 11 days. Make sure you will check what you paying for as they got tendency to add you stuff you dont want just to earn more money.
About QEEQ:10.0/10
Count with 30-40% higher price when you reach the counter even when you payed for whole booking with full insurance.
Had no problems in picking up or dropping off car. Staff were polite and helpful. There was an assumption that I'd want their extra insurance and not return car with full tank of fuel, but when I said no it was accepted immediately. All in all very satisfactory experience.
About QEEQ:10.0/10
Best price and value, easy ordering, documentation very clear - what else would I need. Excellent
Couldn't download their app!
Dollar counter staff bumped my booking up by €300 when you have been travelling arrive late at night you really do not want to haggle on a price you think you have booked. Counter staff asked me to explain the vehicle protection insurance as I hadn’t booked directly with them? He also added on baggage insurance , medical insurance and daily toll road charges !! Not impressed with that
About QEEQ:8.0/10
Booking was easy be careful of add ons at car pick up
Was expecting a Chrysler but got a lower grade Dodge. Had to pay for a full tank of fuel and return empty. It is difficult to return empty so I paid more for fuel than necessary. Everything else was very good.
About QEEQ:10.0/10
So far it seems EasyRentCars is a super service and for my trip, it got the best deal I could find.
The car was not there on arrival. I had to wait an hour whilst management finished in order to make a decision. They tried to offer another type of car instead which would have been a downgrade...I said no
They then drove the dirtiest car inside and out, to me that has clearly come from the queue from drop off.
The told me that fuel was cheaper on drop off, but charged more for it.
They also took a security deposit that they have yet to return
Not happy
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