Like: Superb vehicle over our expectations.
Kind people at drop off point and in transfers. Dislike: Transfer time hight -not a lot of information about schedule in airport point-.
Too many time at the office before final car pick-up.
1.Staff was rude.(Person at desk who's name is Ame,was very rude).
2.Each and Every staff person at desk are trying to force the customers to buy full protection insurance from ACE/GREENMOTION.
3.If the customers have bought the full protection insurance from other website at the time of booking online,they are asking us to call back and cancel that insurance and then buy with them at the desk. If you are not willing to,they would scare you with big numbers,big deposits etc.
4.Only if you buy full protection with them,and they suddenly act to be very kind and be polite to you.
5.Paid shuttle bus should be free as almost all of the rental cars at the airport is free of charge.
6.I had to wait almost for 3 hours to reach the front desk because of long queues and no one even cared if we are ok.
7.It would not take that long, only for the fact that each customer had to go through the same process of staff trying to up-sell their insurance and cancel the already booked insurance.staff are happy even if the customers are waiting outside for hours as long as the person at desk buys the insurance with them etc.
Waited ages to pick up car. Wouldn't accept my credit card for the deposit, but would accept it to pay the 0 excess charges as a result. Car was good though.
Friendly staff operating the shuttle from the airport, at the desk and at drop off. Whole process of pick up and drop off very easy. The staff at the pick up desk did try and fairly 'hard sell' of their local insurance products and made a few misleading statements about the full coverage insurance products I had paid when making the booking with Easyrentcars.com. This made us feel a little uneasy when leaving the pick up point that may not be adequately covered. once we arrived at our destination though, we double checked the insurance documents we had previously been sent and we reassured that we were adequately covered. That being said, we will certainly use both Easyrentcars and ACE again in the future.
I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary.
The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels.
Attempts to call Ace from pick up location (Green Motion at Gatwick) failed.
A very disappointing experience and one that will not be repeated.
The efforts to upsell type of car were annoying clumsy.
Like: The Customer Service Advisor Danielle provided excellent service and was very friendly. I would definitely recommend Ace Rent Cars/Green Motion because of her. thank you very much Danielle. Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
“Made to wait nearly three hours in the cold to pick up the car. Simply awful.”
About ACE:7.7/10
Being made to wait so long to pick up the car detracted from any positives like the car being brand new. Not a fan of mileage caps on rental cars so will think twice before using again. Pick up location is not at Heathrow airport.
Everything was good except for the long delay to pick up my car.
2.5 hours wait isn’t acceptable, taking 40 mins to book people is crazy. You need to address the issues when renting to foreign drivers.
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View more >Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.
Jordi Sebastia Cerqueda
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View more >Dislike: Transfer time hight -not a lot of information about schedule in airport point-. Too many time at the office before final car pick-up.
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View more >R.Arnold
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View more >N.Sala
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View more >Dislike: Long waiting time to pick up but mainly because customers did not find out about company's policy before collecting car.
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View more >M.Alsalem
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View more >J.O'brien
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