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+60-392125422
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+52-7449800692
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+64-99508740
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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6705719277
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6705719277
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CAR RENTAL REVIEWS ON ACE AT GATWICK AIRPORT, LGW

Average rating on ACE at Gatwick Airport: 4.9 /10

Gillian

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Economy | Ford Fiesta or similar
Reviewed: Wed, Jun 26, 2019
“Excellent service”
About ACE: 10.0 /10
Great car with a high spec for no extra cost. Staff were helpful and friendly.
About QEEQ: 10.0 /10
Easy to book and got a price drop alert a few weeks before which saved me some money and was a simple process to rebook.

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Intermediate SUV | Nissan Qashqai or similar
Reviewed: Wed, Jan 3, 2018
“All good!”
About ACE: 8.0 /10
Like: The car, the staff
Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.

Jordi Sebastia Cerqueda

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Compact | Ford Focus or similar
Reviewed: Wed, Aug 1, 2018
“Superb Vehicle, after a real red tape process”
About ACE: 6.8 /10
Like: Superb vehicle over our expectations. Kind people at drop off point and in transfers.
Dislike: Transfer time hight -not a lot of information about schedule in airport point-. Too many time at the office before final car pick-up.

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Economy | Ford Fiesta or similar
Reviewed: Tue, Jun 18, 2019
“Stressful collection”
About ACE: 7.0 /10
They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,
About QEEQ: 8.0 /10
Booking was easy but then ACE didn’t appear to have our booking

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Economy | Ford Fiesta or similar
Reviewed: Thu, May 9, 2019
“Great price and easy booking process.”
About ACE: 9.3 /10
Friendly staff operating the shuttle from the airport, at the desk and at drop off. Whole process of pick up and drop off very easy. The staff at the pick up desk did try and fairly 'hard sell' of their local insurance products and made a few misleading statements about the full coverage insurance products I had paid when making the booking with Easyrentcars.com. This made us feel a little uneasy when leaving the pick up point that may not be adequately covered. once we arrived at our destination though, we double checked the insurance documents we had previously been sent and we reassured that we were adequately covered. That being said, we will certainly use both Easyrentcars and ACE again in the future.
About QEEQ: 10.0 /10

R.Arnold

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Economy | Ford Fiesta or similar
Reviewed: Thu, May 2, 2019
About ACE: 5.0 /10
I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary. The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels. Attempts to call Ace from pick up location (Green Motion at Gatwick) failed. A very disappointing experience and one that will not be repeated. The efforts to upsell type of car were annoying clumsy.

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Compact | Ford Focus or similar
Reviewed: Sat, May 25, 2019
“Complete con artists!”
About ACE: 2.0 /10
They have several names, to blame each name for poor service. But really its all the same company! I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are. Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby. Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money. DONT DO IT

Byron Bertie

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Reviewed: Sat, Aug 11, 2018
“Kent - London”
About ACE: 2.0 /10
Terrible service, terrible service, 1. Upcharge Step One: They didn't give us the car we reserved, only a model they deemed similar. Then they insisted our luggage wouldn't fit and tried to make us pay an extra £100 per day for a bigger car. They wouldn't even let us test it out, claiming we would damage their car. We were two women, four 10-year-old kids, and six pieces of luggage. 2. Upcharge Step Two: When we refused to pay extra, they still wouldn't give us a car. They finally relented and offered a slightly larger car for £100 more per day only after we insisted we would rather rent another smaller car for £100 per day. 3. Upcharge Step Three: They only accept credit cards with chips. The registered driver didn’t have one, so using another person’s card would require adding that person as a second driver, costing another £100. 4. Upcharge Step Four: They insisted we buy their insurance even though we repeatedly stated we already had full coverage from home. They said they'd need to hold £800 as a deposit. 5. During the car return, despite the rain, they inspected the car multiple times until they found two tiny scratches for which they demanded compensation. Even after we wiped off the marks, they insisted there was a dent and charged us £810. 6. They provide a free shuttle to pick up the car, but you have to buy a bus ticket to get to the airport after returning the car, wasting time. 7. The entire staff seemed to be Arab, which was very concerning. 8. Strongly recommend against renting from this company! Always go for a major rental company instead.

D.Mcwilliams

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Small SUV | Nissan Qashqai or similar
Reviewed: Mon, May 20, 2019
About ACE: 10.0 /10
Good
About QEEQ: 10.0 /10

Novia Springhall

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Reviewed: Mon, Jun 11, 2018
About ACE: 2.0 /10
They forced us to buy an add-on fee that wasn't insurance. The American couple next to us had the same issue. The rental company said it was because ACE is an American company. Even after seeking help from QEEQ customer service, it was useless. After negotiating for over an hour and paying an extra RMB 300 to get unlimited mileage, they finally gave us the car. The actual rental was from Green Motion. I advise everyone to avoid these two terrible companies!

Robert Field

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Reviewed: Mon, Jul 9, 2018
“In London”
About ACE: 2.0 /10
Very low efficiency and not enough staff.

N.Isaacs

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Economy | Ford Fiesta or similar
Reviewed: Fri, May 31, 2019
“Car Rental Does Not Have Automatic Car Available For Us”
About ACE: 6.0 /10
We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.

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