Like: Superb vehicle over our expectations.
Kind people at drop off point and in transfers. Dislike: Transfer time hight -not a lot of information about schedule in airport point-.
Too many time at the office before final car pick-up.
They didn’t appear to have our booking, the lady on the desk was very unhelpful, made it a complicated process & tried to give us a smaller car. Very pushy and condescending,
About QEEQ:8.0/10
Booking was easy but then ACE didn’t appear to have our booking
Friendly staff operating the shuttle from the airport, at the desk and at drop off. Whole process of pick up and drop off very easy. The staff at the pick up desk did try and fairly 'hard sell' of their local insurance products and made a few misleading statements about the full coverage insurance products I had paid when making the booking with Easyrentcars.com. This made us feel a little uneasy when leaving the pick up point that may not be adequately covered. once we arrived at our destination though, we double checked the insurance documents we had previously been sent and we reassured that we were adequately covered. That being said, we will certainly use both Easyrentcars and ACE again in the future.
I have rented cars online many times. Your site was not clear about CDW and I was required to pay for collision insurance that was not neccessary.
The car described was a 4 door Fiesta or similar. The car available was a 2 door Fiat 500 - similar in that it had 4 wheels.
Attempts to call Ace from pick up location (Green Motion at Gatwick) failed.
A very disappointing experience and one that will not be repeated.
The efforts to upsell type of car were annoying clumsy.
They have several names, to blame each name for poor service. But really its all the same company!
I dealt with greenmotion through this booking. I dont have time to write how horrendous the service was & how rude the sales staff are.
Yes i walked away, got a hotel & then a train all after a 24hour flight & 1year old baby.
Thats how bad it was!!! They are con artists that will take advantage of people being on holiday with no where to go & take all your money.
DONT DO IT
“Car Rental Does Not Have Automatic Car Available For Us”
About ACE:6.0/10
We arrived and were told there are no automatic cars available, the only one was a large Volkswagen Caravelle. Were told it would be at least two hours before one was returned. We could not wait and ended up paying more for the Caravelle in order to leave on time. Pretty disappointing.
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Gillian
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View more >Dislike: I didn't get an Intermediate SUV or Nissan Qashqai but a Citroen C3.
Jordi Sebastia Cerqueda
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View more >Dislike: Transfer time hight -not a lot of information about schedule in airport point-. Too many time at the office before final car pick-up.
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View more >R.Arnold
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View more >D.Mcwilliams
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View more >N.Isaacs
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View more >Car Rental Companies AT Gatwick Airport, LGW
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