Always book with Hertz. Other might be cheaper but the cars will be damaged and scratched and you will be worried that you will have to pay extra at the end.
No issues when you're with a reputable company like Hertz
I was very unimpressed that the sales assistant tried to sell us additional insurance when it was clear we already had paid for additional insurance through QEEQ.COM. Indeed if I hadn’t read it carefully, I would have failed to notice the additional €1000. It was also helpful that QEEQ.COM had highlighted this as a potential issue- still a poor show from hertz in cork when late night covid 19 flight that had lost our luggage made us tired and weary! That said when I rang to change he drop off and had another representative they couldn’t have been more helpful and the office in Wexford were equally helpful
Waited quite a while in the terminal before being told to proceed to the shuttled bus to head to the pick up area. That time was wasted. Was initially given keys to a manual instead of an automatic. That was fixed quite quickly but was a pretty avoidance error.
“Forced to upgrade to full cover at 4 times the price. You suck Budget”
About Budget:6.0/10
Our check-in person wasn't very nice and forced me to upgrade to their full cover as I didn't have a credit card, they would not accept my excess cover I had purchased elsewhere. The upgrade to full cover was also over 4 times what it would have been if I had selected this option at time of purchase (€20 vs. €90). Pretty predatory. Also the car was only half full of petrol when we picked it up. Our check out person was very nice though.
When I arrived in Dublin they hit me with the insurance charge. Asked if I had a letter from my credit card company about insurance. Of course I do not. Another customer was being asked the same question. That is a scam!
“We've never spent this much on a hire car before, it was eye-waveringly expensive!”
About Thrifty:6.0/10
The lady at the desk wouldn't accept my credit card, as the limit wasn't quite big enough. Also wouldn't accept any of the remaining 3 debit cards we brought with us. This meant we had to spend a considerable amount more on the full insurance, which we didn't want.
Not being warned of needing a huge credit limit on your credit card meant we had to pay twice as much.
There were also no details of the drop-off location and we had to frantically search for the correct phone number so we didn't miss our flight, which added to the stress.
About QEEQ:7.0/10
Spoke to someone online about adding a baby seat to the booking. That was fine, but Thrifty didn't even have it in their system at their end, so we had to add it on there anyway.
The drop-off details were incorrect and we almost missed our flight.
I have always been very happy with European rental and they accept my letter from my bank stating that my insurance is covered with them where other car rental companies will not accept that
Pick up location not clear - long wait for pick up. The rental person I spoke to was excellent - very nice, there was an older gentleman who was speaking to another client - mainly confusing them
The website said there was a shuttle bus which almost made me rebook with a different company but the counter was actually in the terminal at the Hertz desk. I was very happy with the pick up.
Car was brand new.
Excellent service from the staff at Europcar. I was late in on a flight and they remained open for me. and upgraded me rather than send me to the far-away depot. They also facilitated me changing the details of my booking as my credit card had recently become out of date. Fantastic service all-around.
“Easy straight forward booking, quick easy pick up and drop off. Decent car for what I needed.”
About Budget:8.0/10
Car first offered was not compatible to my Sat nav connection. Had to arrange an older car which had the required connection plug. Staff did all they could to sort this out for me. As a vital piece of equipment, this should be made clearer to people at the time of booking.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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