CAR RENTAL REVIEWS ON HERTZ AT DUBLIN AIRPORT, DUB

Waited quite a while in the terminal before being told to proceed to the shuttled bus to head to the pick up area. That time was wasted. Was initially given keys to a manual instead of an automatic. That was fixed quite quickly but was a pretty avoidance error.

Les échanges ont été un peu compliqués pour comprendre les conditions (barrière de la langue) Le prix (275€) était plus élevé que le prix annoncé (158€): charges, plein d'essence. La voiture devait être rendue avec le réservoir vide, ce qui est assez compliqué. Du coup, on paie du carburant inutile

Picking up the car was fine once location was found. Car was returned to a different location in the airport and there was no member of staff to check it back in. It has taken longer to release my funds held on my card. The excess is very high €2500 and the cost of daily insurance is a rip off, thankfully I have insurance to cover this.

Booking was easy and confirmation received very quickly.

The counter staff were great. We got the car that we had rented but it was not top quality. It wasn't clean, water bottle left behind not vacuumed. The front fender was bolted together, scuff marks everywhere. However, we were able to travel around Ireland with no issues.

Car was fine.

I did not see the requirements for the added insurance on the website. When I got to the counter, there was no option other than to purchase it.

The service from Hertz was impeccable. The counter staff stayed late, past 1am, waiting for me as their last customer of the night. They had all my details ready and had me driving away in less than 5 minutes. Returning the car was a breeze also. The attendant had the inspection done before I had left the car.

We were required to pay a collision "surcharge" even though we had outside insurance. Additions e.g. GPS, additional driver etc really added up.

Good responsiveness and documentation.

Car was great. Staff tried to upsell. Return location was not as described, delaying arrival at airport.

Drop off was misleading and totally confusing. Was supposed to open at 05:00 and I was there at 05:30. Gates were marked in red tape to say closed and open at 7 written over the 5. Return to car centre. Also why an extra charge to travel in Northern Ireland.

All was good.