TORONTO CAR RENTAL REVIEWS

Quick, fast and the car was excellent

Easy access & great value

I ordered a medium Nissan suv, they seemed to want to push me in a jeep wranfler instead. I pushed back to get the Nissan. It was onlyb5000 km old. Very technically advance, could steer itself around corners type technology. Car was flawless in performance and got great fuel economy

Great booking platform, I have recommended it to a few friends. I used from Australia to book in Canada. Have checked on the app for Australia, new Zealand and the States too.

During check in the staff weren't as friendly but when I was dropping off the car to get to the airport, I was close to missing my flight. Once we got to the office a staff member offered to take us to the airport so we don't miss our flight instead of waiting 15 minutes for another shuttle! So might not be as friendly but they are definitely caring and want you to have a great experience.

Routes was great. Had a great experience.

Great service

Excellent service

Easy to use

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.

Hidden daily insurance fee of 8.99 despite having a separate car insurance from my credit card. Zoom is located over 10km from the airport - location misleading and very inconvenient. After our drop off we were refused a shuttle back to the airport as it was too late, we needed to pay additional 20$ for transport back to yyz. Overall with all the additional cost and inconvenience I will never use zoom again and will spread the word amongst my friends and family

Vehicle was exactly what was specified! Had to take a train (10mins) from YYZ but it was worth the savings

Booking was easy and simple!

The rented car exceeded my expectations. I received a new car in less than 10 minutes, the lady at the reception desk being very kind and helpful. I can't hope for anything better, even if the car doesn't rent directly from the airport parking (in this case the price could reach double). But the rental center is close to the airport and it is easy to arrive by a free shuttle bus from Viscount link train between the terminals station.

If you rent a car and it’s should be the car you rent and I did not get that

The car was a little bit dumpy but the price was outstanding and that is what is most important to me . If you want to save money choose this rental, if you are picky I need a perfect and new car then go elsewhere .

Vivian at the front desk attend us with smile and gave us excellent service. We was lucky. We got brand new Jeep. Only one thing was not good, they gave us empty tank and we should gave the car back empty but it has quite a bit gas. It's easier when you get it full tank and you return it full. Otherwise it was excellent.

Good site to book the car. Excellent customer service.

Car exceeded expectations, process was simple

Worked well on letting me know what's needed

Got a brand new car from them, pretty happy

Easy to use app, love it

Routes has now served me on 4 occasions in the past year now. Somehow, they keep exceeding my expectations. Vehicle selection is great and the customer service has been excellent. I have to commend their counter service rep. Vivian on going above and beyond.

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

Yes

I arrived 15mins earlier to pick up the car but instead ask me to wait for my booking time!