TORONTO CAR RENTAL REVIEWS

We did Not get the car that we wanted and the staff were very unfriendly. I would not recommend this location at all

Car was in a great condition, staff were helpful, zero problems throughout the whole process. The pick-up point being a shuttle bus ride away from the airport was a minor inconvenience, but as long as you take the time into account it's not an issue.

I'm not entirely happy about the $500 on my credit card. There was a hold put on the card for $5000, so why the additional charge of $500 that will be 'reversed' in the next few weeks. A few weeks?? No doubt that $500 went into an investment account somewhere to make Zoom some extra money, which again - doesn't make me happy. I'm not a bank.

The staff was super helpful and helped us get to the vehicle, however, we had to meet them at a specific part of YYZ airport separate from the car rental section. They gave good directions, but the airports signage was poor and it took us some time to find it. We also rented a 7-seater minivan and were expecting to be taken in a shuttle van to the rental company's offices, but were picked up in the vehicle itself. Which would have been fine, except that we had 6 people with us and all of our luggage, strollers, and car seats and so someone had to wait behind while the Iversta employee drove us to the offices.

great selection, but car that was promised not available. they provided an amazing upgrade but was not cleaned and was very smelly

great platform. simple and easy to use regardless of location

Electronic voucher not accepted, accepts hard copy voucher only. Challenge if I don't have access to printer. Staff was helpful and evoucher sent to her email to be print out @ pick up location.

Car was very clean with excellent specification. Counter staff were helpful and polite. Easy pick up once we found the counter.

Got a free upgrade which was great. The girl at the counter was a little severe, but was efficient and thorough with her job. I felt the $1500 damage waiver was excessively high, and would have appreciated prior warning of that.

Very easy to use platform with great prices. I set up the price match feature but nothing adjusted so no comments there.

Routes was kind enough to offered larger vehicle without any extra charge. Vehicle was brand new and it was a perfect size for my family.

Extremely happy with the rates and options given while booking.

Everything was good

Pick up paperwork took a little longer than expected. As a bonus I was able to book the car for an extra day at the same great rate when I picked it up. Returning the car was super easy and quick.

Booking was easy and smooth.

Office staff were unhelpful, difficult and unfriendly. Before pick up minibus collected us from airport and allowed 15 passengers in a 12 seater minibus. 16 people in total crammed into a minibus. Driver continually answered calls on his mobile whilst driving us to the office. The collection point for the minibus is awkward also and the office to collect car is around 20 min drive.

Zoom has a policy which is not detailed when making the reservation that there is a 2 hour window on the "pickup" time. We were delayed getting there (and definitely called them initially within the 2 hour window) and yet they put a "no show" on our reservation with no phone call or notification of any kind, despite the fact that I had pre-paid! When we got there, they had no cars available of the type I reserved, and we had to do a weird swap 2 days later to get what we had paid for originally. This is totally unacceptable and horrible customer service.

More clarification about mileage per day

when we arrived at Routes Car rental they upgraded us for no charge and the vehicle was extremely comfortable and made our trip very enjoyable.

booking through easy rent cars was just that EASY

The car we got (Jeep) was much larger than the car we chose (Toyota). Although the size of the vehicle was not an issue for me, it did mean higher fuel costs. I'm not sure a vehicle the size I ordered was available. This could be an issue for others. There was no user manual in the car - we couldn't turn the internal lights off for a number of days until someone told us how. Even google couldn't help us (suggested taking the fuse out). However, the service from Routes was excellent and I would definitely use them again.

Staff didn't seem keen on compromising at all

Great customer service.

Got a free upgrade to Dodge Durango

Waited a long time to get the rental. Got charged for cleaning pet hair even though there was no pet on the car