This was my second rental from this location and other than the deposit being $1000 for an SUV, I have never seen a deposit higher than $500 and last time that is what they took, the experience was pretty painless.
About QEEQ:10.0/10
Never a bad experience. Customer service seems to always be there when needed.
“Good care, marginal service signing in with Advantage”
About Advantage:8.7/10
Counter help was friendly but very pushy to purchase amenities, i.e. upgrade care, insurance, etc. I had my personal insurance card, she didn't even look at it and kept telling me if we didn't get the extra coverage and then had a problem we would have to pay rent for every day the car was out of service. She quoted me a rate of about $26 for the additional insurance, I very specifically told her my insurance had full coverage on all rentals, but she kept pushing. When I asked if the $26 was a rate for the full time of rental and not daily, she said yes, it was for the full term. So I caved and purchased it so we could get on with our vacation. I didn't look carefully enough at the contract before signing it and now see that I was billed the $26/day vs. for the entire term. I should have looked more carefully before signing, but she should have been honest with me as well over the terms and cost.
About QEEQ:10.0/10
Everything was efficient and friendly - no problem
“The Reach Rental associate went out of their way to make the rental experience very smooth.”
About reach rental:9.7/10
Very good rental experience - was in communication with Ran both before pick-up and return - made the transition process on both ends very quick and effortless - much better then the traditional pick-up and return process from one of the Big rental agencies .I wish my rental car experience went this smoothly for all my rentals. Thanks!
So happy Advantage was still open so we could pick up our car since our 2nd flight was cancelled and rebooked 6 hrs later. I was able to call to make sure Advantage would still be open and a car would be available and also reassure my husband we wouldn't be stuck without a car. We had to extend our time with the rental car and Advantage was great to work with. We kept the car for 5 more days. The only negative was the smell of the car. Previous smokers, I would imagine, permeated that stench and the smell seemed to get stronger everyday.
About QEEQ:10.0/10
Easyrentcars was easy to work with and the price watcher let us know it found a better price and saved us $53.
Efficient and fuss-free pick-up process with self-check in machine, avoiding any upsell of additional services. Drop-off was also quick and easy. Large selection of cars to choose from.
“Excellent value for the price and super customer service at pickup!”
About Advantage:10.0/10
We were extremely impressed by the Customer Service Rep who handled our transaction at pickup. He was fast, professional, friendly and most of all knowledgeable.
I requested a small compact car, but they were out. I was given a bigger suv, with a much larger gas tank. The millage wasn’t good. I wish I would’ve gotten the little car.
The staff at the Thrifty counter told different conditions from a call center representative so we tried to explain to the call center and it didn't work. So we spent wayyyyyy extra money on this rent. Totally unsatisfied.
Instructions for pickup from Terminal 1 only. I arrived Terminal 3. Thought I had to take bus to Terminal 1, and another to Rental Car Centre.
I thought Fox did a pre-authorization on cc for $150 deposit. Instead they took payment and refund later. Both transactions cost me exchange.
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