The cleaning of the car was not good and we had a problem with the windshield washer, the water jet it wasn’t working and we had some problems with it in the trip.
“Overall positive - but problems with pick up on arrival”
About reach rental:7.2/10
Meet and greet service at las vegas airport - but didn't know that before arrival. And couldn't get through to mobile number in UK to arrange pick up when we arrived.
Otherwise good .
The day before I leave home they called me to give me cell number for when I am ready. I called aftet I received my luggages. The guy AND the car were waitting me in the parking of the airport. NO waitting, NO shuttle ride. And free shuttle to airport after drop off.
WOW SUPER SERVICE !
“The Reach Rental associate went out of their way to make the rental experience very smooth.”
About reach rental:9.7/10
Very good rental experience - was in communication with Ran both before pick-up and return - made the transition process on both ends very quick and effortless - much better then the traditional pick-up and return process from one of the Big rental agencies .I wish my rental car experience went this smoothly for all my rentals. Thanks!
Car wasn’t properly registered and I was pulled over by the police twice and threatened with a ticket each time. Car was eventually switched out but new car had bald tires that hydroplane in the wet and dry weather. I had to postpone and cancel destinations during trip. Gentleman that brought the vehicle to me and picked vehicle up was excellent.
They asked me to cancel my rental via text 3 days prior the pick day. They said they didn't have any car or the car crashed. I refused !
Then, they told me that they found a car but I have to pay $.30/ mile after 100miles per day !!! + $1000 hold up fee.
i again refused, instead of an SUV they sent a sedan
I return the car 1 day prior, I haven't been reimbursed yet
Very unprofessional , do not recommend
About QEEQ:10.0/10
I called customer service, Arthur was super helpful. He called reach rental
And confirmed my rental
Amazing job
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