The car we book above was not the car we actually got but that was down to ourselves as we extended our reservation earlier and there were no car available....staff was amazing and very helpful.
About QEEQ:10.0/10
Fantastic service...will definitely use this company again
They were able to replace the car after the original rental over heated. However I had to be taxied back to the airport as they could not bring a replacement car to me. Otherwise, a good experience.
The counter staff who helped me was horrible. Rude and degrading when I asked about insurance options. I will never use Thrifty again! That being said, I saw other counter staff who were more pleasant and engaged with the customer in a professional manner.
in general, i had a good car but the time i spent to pick up from airport was not confortable. When i got to the pick up location there were not any car and a full line to wait.
We noticed some extra charges (insurance) that i had not agreed to. Not sure if this is standard or not. Bumped up the price from original quote by about 30 percent. Otherwise a great car and good experience.
Car was great. Only issue i had was we arrived late evening and thrifty desk was closed and redirected to Dollar desk where we waited for over an hour and a half.
A toda costa nos trato de vender adicionales, a pesar de decir siempre que NO nos encontramos con que finalmente nos habían agregado un servicio de asistencia en ruta que nunca solicitamos.
The amount due at the counter did not match what was listed in the receipt. I was asked to pay additional taxes and fees on top of what I was quoted at the time of booking which came to an additional $30
Pickup process at Las Vegas was terrible. Car I reserved wasn’t available, we were waiting for over an hour to get a car, customer service and communication was next to none. In the end we got a pickup truck that was made available. Whilst the drop off in LA was easy and a breeze.
About QEEQ:10.0/10
Online process was very easy and would use again when needed. 10/10
The staff at the Thrifty counter told different conditions from a call center representative so we tried to explain to the call center and it didn't work. So we spent wayyyyyy extra money on this rent. Totally unsatisfied.
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