Car type I booed was not available at the time of pick up, after 2 hours waiting they just gave me another car (smaller) I had to go 2 times to another airport to try to change it for the car type I selected originally. A lot of time waste on this. Finally at the 3rd day I could get the final car correctly.
“No vale la pena espwrar mas ee una hora para llegar al mostrador. Pesimo servicio de Thrifty/Budget”
About Thrifty:10.0/10
En el puntaje que sale 10 para el ahorrativo le pondria 3 por el tiempo de espera en la fila para llegar al mostrador. Solo dos personas atendiendo y la fila mas de 40.
Nunca me entregaron el auto que reserve, a las 4:45 pm me dijeron que no tenían una auto para alquilarme y me dejaron tirado en el aeropuerto sin ninguna solución, tuve que alquilar el auto con otra empresa
Sugerencia si es posible reducir el tiempo de espera para reclamar el auto sería ideal . Gracias
About QEEQ:10.0/10
Me gustaría como estrategia nos pudieran enviar promociones o descuentos a futuro o bonos como “ gancho” para volver a rentar el auto en la misma empresa
Very disappointed at the fact that ACE keep their plate connected to their own sunpass. This made us not able to use our connect that car plate to our sunpass therefore we were stuck avoiding all toll roads not to be charged extra fees.
“Not happy with Ace! The car was not nice for the cost!”
About ACE:5.0/10
Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!
The process started with the Budget counter closed and needing to negotiate our luggage a floor down to Avis. Then we waited about 40 minutes because there was just one representative on duty. From there everything picked up. The vehicle was excellent and drop off was very smooth.
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