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Live Chat Email Us Service Code: 1162237272

Not happy with Ace! The car was not nice for the cost!

Reviewed: Fri, Nov 26, 2021
About ACE: 5.0 /10
Yes very upset with ace I had marked down on my confirmation I did not want insurance extra insurance and they put it right on there and told us initial everything and charged us an extra $300 not happy with the experience at all!
About QEEQ: 8.0 /10
Medium SUV | Jeep Grand Cherokee or similar

Relevant Reviews on ACE in United States


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Economy | Toyota Yaris 2 Doors Hybrid or similar
Reviewed: Fri, Sep 20, 2019
“Good service”
About ACE: 9.7 /10
Counter staff professional & knowledgeable.
About QEEQ: 10.0 /10
10 on Beaufort Scale.


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Sat, Aug 10, 2019
“Terrible experience. Do not fall for this completely fake come on.”
About ACE: 6.0 /10
Had to wait for an hour to get a shuttle. Many regular shuttle buses came and went while I was waiting for the special one. I was taken to a very odd location, far from the regular rental agencies. I was told that their hours were 8-5. I was only in Houston for part of the day, and 100 miles. I had to drop the van at a diff. location. I was told that the 20$ fee would be waived. It wasn't. I called Ace. They never called me back. I e-mailed Easyrentcars.com, and the e-mails were not accepted.


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Economy | Hyundai Accent 2 Doors or similar
Reviewed: Wed, Jun 19, 2019
“The worst car rental experience”
About ACE: 3.3 /10
The whole experience was the worst thing ever. The bus in the airport dropped me off at a parking lot then from there I got into a shuttle bus to get to the car rental place. I was then checked in by a rep via an iPad which made me feel uncomfortable. I had to tell him all my info again and show him my credit card. I was told I had to buy additional insurance which added $100 to my total sum. if I had known this before hand I would not have booked. I then was sent to another rep to sign my contract agreement. After that I saw another rep to process my payment, but why did the virtual rep want my credit card info when we initiated and the exp date?! I felt like I was juggled around too much, the whole experience was very impersonal. I felt I did not get the value for my money. I wold never use or recommend this company again. I feel I should get a portion of my money reimbursed.

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Intermediate | Toyota Corolla or similar
Reviewed: Wed, Apr 3, 2019
About ACE: 10.0 /10
You're doing a great job. I'll be a return customer! Thanks so much.
About QEEQ: 10.0 /10


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Full Size Van | Dodge Grand Caravan or similar
Reviewed: Wed, Jan 23, 2019
“Price was not as I was informed I will be paying!!!!”
About ACE: 2.0 /10
Pressure sales are not a great way to be successful for business cause the customers don’t come back, scaring customers what might happen if additional packages aren’t bought risks customers loyalty and good ratings if it doesn’t benefit. I get it it’s the biz but as the customer honesty would of got a lot more business, loyalty and good ratings.

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