ENTERPRISE CAR RENTAL REVIEWS IN GERMANY

They are amazing, I always rent their cars

So easy to use and always letting me find the best prices for the cars

the only complaint is the drop off together with all other companies, very crowded and slow with risk to exceed the contract deadline and lose the flight!

impossible to download and use the app with the promised 60$ discount

Just perfect! I needed to wait a little bit but then experienced great customer service. I allready did two other bookings at the same station within a few days of returning the car.

smooth process. Everything works well.

Véhicule lourd et sous-motorisé, manquant de reprise lors des accélérations et dépassements.

OK

Le bureau est un peu éloigné du centre ville mais le prix était très compétitif pour ce type de véhicule et cette période. (64€ pour 4 jours contre 130€ pour 4 jours en centre ville). Le guichet est facilement trouvable et la récupération s'est fait simplement.

Rien à dire, comme d'habitude, fluide, simple, intuitif.

I booked a WV Golf and you gave me a renault cactus. I noticed after getting the keys and I did not wanted to take more time for the change due to there was a long queue

We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.

This part went fine and smooth - we were happy with the booking process.

Everything went smoothly on renting both pick-up and drop-off, friendly and fast staff.

I used Price Drop Protector when booking and we got a refund due to a lower price, that's a great feature. It makes you comfortable to book even with long time in advance.

Staff was very nice and helpful.

Staff from the instant online Customer Service platform (Chatroom) provided excellent assistance which was highly appreciated.

I payed more than I thought. Also the counter in enterpreise told me the hole price with booking and insurance is 127 Euro, but I was surprised that I payed 118 Euro just for booking and 127 for insurance. As I called the enterprise to ask about that, who answered me was not friendly at all. And I did not get a ford, I got another type of care.

Just perfect. Great customer experience.

Just perfect. Great customer experience.

Perfect

Everything perfect.

Everything perfect.

Great rental experience

Great rental experience

Nice and quick service.

Everything was nice and easy.

Everything was good. Purchased the full insurance for 99Euros and when it came to inspect the car for any scratches or dents , the staff casually told not to worry as i have purchased the full insurance. While dropping of there was a minor scratch at the bumper which was reported by the inspecting lady. And next day i was sent an email if i met with an accident.My journey was very smooth and ensured car is parked nicely in P+R spots or in Hotel Parking. Other than that everything was great.

Counter staff was very helpful, tried to be as fast as possible, offered water and coffee during wait

Great Customer Service such a professional agent!

Easy to use app

Perfect Car. Wish i could buy this Car from Enterprise

The car had a scratch on the bumper that was not documented in the rental contract, which led to 1150 Euro damage charges upon return. I did not receive a vehicle from the booked class (4 door sports sedan) but an SUV.