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+86-1089171020
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00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 7152873088
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 7152873088
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Horrendous Experience with Enterprise

Reviewed: Tue, Jul 23, 2019
About Enterprise: 2.0 /10
We had a nightmare experience that is still ongoing - it totally ruined our vacation. We twice had to change cars due to 1 faulty car and 1 Mitsubishi recall - costing us two days of vacation circling back to Germany to change. Then after the second vehicle switch, we were charged 950 Euros (the full deposit) without explanation (bar one email to us addressed to a wrong email address). After many phone calls, being on hold for long periods and promises of calls back from Enterprise, we discovered that Enterprise at Nuremburg Airport (where we changed the second car) had 'discovered' damage after we returned the vehicle. Originally when we arrived they had thoroughly checked the car and exchanged telling us everything was OK, there was no damage. They just charged us without a discussion. Now they told us to email our complaint and we have had no response since we contacted them on 11th July. We feel scammed.
About QEEQ: 10.0 /10
This part went fine and smooth - we were happy with the booking process.
Medium SUV | Ford Kuga or similar

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