The rental was not booked as the required pick up/drop off times. As we were delayed with several days notice none of the phone numbers provided were operational. Phoned all, each time recieved message "the phone number dialed is not an operational number" so unable to extend
About QEEQ:8.0/10
Requested pick up drop off times were ignored therefore I paid for 5 hrs of rental prior to being in the usa, and had to drop off the car 7.5 hrs prior to our departure depriving us of a day's activities
Booked for a sports car and was told there were none available. Asked to be given a standard car at a lower fare and was told that it would cost me more to do so. Was given a Cadillac that smelled like stale cigarettes and was dirty.
“Not my worst hiring experience but not my best either.”
About Hertz:9.0/10
Hertz always try to upsell and tried to get us to buy an upgrade and when we refused told us we would have to have a free upgrade as they didn’t have any of our cars in.
About QEEQ:10.0/10
Was really worried initially about booking with you as the name QUEEQ was not known to me and I did feel I might be getting scammed. I actually nearly stopped h to e booking but did some background checks and continued.
The car had faults - steering vibrating when at speed, oil fault, tyre fault light came on intermediately. The smell from cigerettes, masked by chemicals which were overpowering
I exchanged the car due to the above
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J.Morgan
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