We couldn't lock our doors because we didn't have a way to open it. The engine lights went on when we arrived at our location. The wear on one of the tires was uneven making the vehicle shake.
I was at the Right Car counter, and I signed the contract. And soon after the representative took it back and tore it saying he was cancelling the reservation. I was asked to show my insurance which I did and he claimed the liability was not enough. I have attached a copy of my insurance and as you can see it has 100/300/100 limit, so I was trying to find out where is my insurance lacking the coverage and asking for an explanation. At no point did I ever refuse their insurance. And in fact even agreed to purchase it. The representative just decided to cancel the reservation with no value reason and ask me to leave. I had prepaid the entire amount of reservation and was told I would get no refund. I see no fault of mine in this and the least I deserve is my money back. Not to mention this caused me a lot of inconvenience, wasted my time, and I had to end up looking for another car rental which costs me a lot money. I had never ever experienced such terrible car rental experience in my life before.
“Not in the airport but we were picked up in the car and driven to the office. Really efficient”
About RIGHT CARS:7.3/10
Great team over there. In and out with the minimum of fuss.
About QEEQ:10.0/10
Great site and I’d recommend it. Not sure about the window of booking though. Emphasis that I had to have the car back within an hour window even though it was only 16 hours of that final day.
“Horrendous bait and switch. Forced to take insurance and other services to triple the price.”
About RIGHT CARS:3.3/10
They bait you with low rates and then force you to take "mandatory" insurance that triples the price of the rental.
They tried to give me an old car with cigarette burns and smell at first and I had to insist for them to give me a reasonable clean car.
The car had barely any gas on it. I assume on purpose so I return it with more gas than they gave me.
Their service is horrendous!
You should not do business with them anymore or you will loose your reputation. You will certainly loose my business.
They tell everyone there who is using their own insurance, that their property coverage isn't high enough, even though they have different values and the only notice is the liability amount minimum required... thereby forcing everyone to get additional insurance.
There isnt communication on how to find the car rental place. Thereby making it a long and confusing search.
“overprice, they have mandatory insurance to buy cheap car and then upcharge . very sneaky,”
About RIGHT CARS:2.3/10
Right Cars counter was no help, first they tell you mandatory insurance or no car rental , they hit you with two types of insurance totaling over $29. they do not take your black car CC insurance. ( RIP OFF), second car was suppose to be a Full size looked more like compact, and dirty , seats were all stained, car inside was dirty. third deposit was suppose to be returned same day, now they tell me when i return car it would take up to 7 days. Customer service was horrible.
will never rent from them again i will stick with dollar,hertz,national, budget. never again
Do not rent with this company, I was given a car that had the trunk already damaged, on my way to my hotel the trunk opened, other drivers honked at me to let me know, not the best way to start. I managed to close it and continue. The second day I called no answer, not the way you want to spend your vacations, on the phone and trying to get another car that never happened. I tied a cord to keep it close. I finally talked to somebody two days before my vacations ended and told them I did not want to be blamed for that, and they told me not to worry about it.
Guess what, A week after my deposit was not returned and when I called they said that they will not give me my deposit back because I damage the Trunk!!!!!!!. What is wrong with these people, they are so dishonest, I will not recommend this company at all. Go with the ones that are in the airport, even if is more money
One more thing, I spoke to the manager today I mention that I will fill out this survey, and he said that if I do it, he will not help me in any way to get my deposit back. That is so unprofessional.
“A very good experience with a small local company”
About RIGHT CARS:9.7/10
You have to make clear to customers that they need to update the car rental company with the last status for the arrival time. They are very kind and they will be waiting you in front of the arrivals. But they have to know the flight and the time
About QEEQ:8.0/10
There is no info on the voucher about the rental office location. Hopefully I had a mobile to use and to get in contact with them.
SCAM ARTISTS! Right cars is scamming people with low rates only to charge extra fee upon pick up of the vehicle such as supplemental liability insurance if you don't have 300,000 on your own insurance ( most if not all states only requires 25,000 - 50,000) so why are they asking for 300,000? to obligate you to buy theirs!. to sum it up, will never rent from them again and will do everything I can to steer as many customers away from them as I can.
“terrible! I received no help after my complaint! I do not recommend using this company”
About RIGHT CARS:2.0/10
This has been the worst rental experience I’ve ever had! The guy at the counter was so rude and aggressive, he tried to force me to add their insurance when I had insurance from EasyRentCars already! I then refused the car! Zero out of 5
“Not pleasant, spent a lot of time on the phone trying to solve a problem.”
About RIGHT CARS:4.7/10
The car was not very clean, there was some trash in side the car, spilled coffee on the back doors and the tire pressure light was on. We checked all the tires and they seemed fine.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
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