They would not honor the reserved class and downgraded to a lower vehicle class. I don’t know if this was miscommunication between QEEQ and Ace or all on Ace but I won’t be using them again.

The reservation process went smoothly and the price dropped about $20 after I made the reservation. The big problem was that I didn’t get the vehicle that I reserved. I reserved a Jeep Grand Cherokee or equivalent and Ace wouldn’t accept my reservation for that class and downgraded me.

Location of the airport location was a BUSH street with very large commerical vehicles in area...a little dangerous/stressful to get in and out of. Counter staff big help.

I was very pleased with the whole process and the car booked.

Long wait to check in and out Non maintenanced vehicles Slow dragging and required a oil change. The next day I begin my rental the oil change signal continued to come on, dirty, shoes under seat and trash in doors and backseat. Overall horrible experience will never rent from Ace again. Ripoff once they get your money they bring out raggedy cars, taking advantage of out of towners.

Did not have vehicle we reserved terrible never ever ever come back. Had mother in law in wheel chair needed expedition got a mini van. Should get a refund.