QEEQ

Horrible customer service experience with a nice car

About Budget: 7.7 /10
When we picked up the car on the 14th of August from Los Angeles Airport, the counter staff member called Bruce was absolutely terrible. It was probably one of the poorest customer services I have experienced in my life. He was rude, bullying and even tried to sell us extra insurance even though we had bought the full insurance package covering everything there is. He was mocking us and had an attitude as if he was supreme. I don't understand how can you have a person like that on the job. Never using Budget again for renting a car, if that is what the company wants to represent. I would appreciate if you would forward this feedback to his manager.
About QEEQ: 10.0 /10
Reviewed: Sun, Sep 1, 2019
Medium SUV | Ford Escape or similar

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Pickup Truck | Nissan Frontier 2 Doors or similar
About Budget: 9.7 /10
Added on double in insurance they said I had to have.
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Reviewed: Mon, Mar 23, 2020

S.Koo

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Full Size Van | Ford Transit or similar
“Overall good experiences.”
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Counter staffs was helpful and give good advises etc
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M.L.

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Economy | Ford Fiesta or similar
“Awful. Charged for add'l insurance TWICE because the company was not familiar with Easyrentcars.com.”
About Budget: 7.7 /10
Pretty awful. The building was run-down, and there were approximately 50 people in line ahead of me. There was no air-con and it was very hot outside. The woman at the counter was very rude and almost did not accept my reservation because I purchased it in NZD. She gave me a "free" upgrade after I refused the offer to pay for one, and the vehicle I received repeatedly gave me a "low oil" warning - scary to drive!
Reviewed: Fri, Oct 18, 2019

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Full Size | Chevrolet Impala or similar
“Bad experience with Budget”
About Budget: 8.0 /10
They tried to sell me full insurance without needed. I informed them i dont want and again they put it in the contract. Thank God i saw before sign. In drop off they put me 10$ to be charged without informing what it is. Again i noticed and i came back. They remove it and print another final reciept without apologising or telling me what was the mistake! Terrible
About QEEQ: 8.0 /10
Reviewed: Wed, Jul 24, 2019

S.Makar

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Medium SUV | Ford Escape or similar
“Great experience thanks”
About Budget: 10.0 /10
Everything going fine
About QEEQ: 10.0 /10
Everything going fine
Reviewed: Sat, May 4, 2019

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