The Avis staff were great to deal with and the car was an absolute dream to drive.
The price I got was almost unbelievable.
The return process was clear for the public holiday.
An overall great experience.
About QEEQ:10.0/10
The website and app are very easy to use. The prices are very clear (and great!) I will be using Easyrentcars.com again in the future.
Had a parking lot hit and run. Alamo immediately processed the 4000.00 deposit which was converted as a Canadian credit card was used. When the claim was finally settled for 1800.00 the funds were returned in Au $ dollars triggering conversion losses in excess of 300.00. The deposit should have been held and not processed untill all charges were confirmed which would have eliminated the currebcy losses.
Difficult to find the customer service base at adelaide airport. There is no indication on the booking that its shared with enterprise car rental bookings. Sign
should be bigger or change your name to enterprise car rentals.
Was not clear where to get the shuttle bus from and I waited 45 minutes for it to arrive. Potentially a timetable could be put up so customers are made aware?
Switch bottom doesn’t work all the time , might need Change battery before hand over to the customer . When we get the car , it was quite dirty (inside) with many ash....
I am pleased with the pick up procedure, but drop off procedure could be better if I was informed that no one at drop off location
About QEEQ:9.0/10
I should be informed that no one at the drop off area. I have to ask AVIS counter and was told that just leave the car there and lock it then walk inside to see the agent
Car was unsafe had 2x bald tyres, fuel tank was not full on pick up, I did show attendant he agreed I also took photos, vehicle had numerous scratches that where not noted on booking also showed attendant, all he said was take photos.
I dont rent vehicle to then spend half hour looking over the vehicle and taking photos so I dont get charged for things I didnt cause. Terrible experience wil never use Alamo again or recomend!!
Thank you to all Apex car staff, excellent service, very accommodating and honest people, thank you so much for keeping my forgotten stuff (Shades) after returning the car.
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