“Well pleased - will come again so long as your price is competitive”
About Hertz:8.0/10
Well pleased with the car. Probably you could have told us it didn't have GPS so we didn't spend time looking for something that wasn't there, but minor inconvenience.
“Adelaide to Cape Jervis to Kangaroo Island and Back”
About Hertz:10.0/10
There is a Hertz counter at Adelaide Airport. However, when I collected my luggage and went to pick up the car, there was no one at the counter. I had to go directly to the airport parking lot, where several rental car companies have their parking areas. It was fairly convenient.
Terrible experience. It was my first time renting a car, and I specifically chose a Subaru Outback with four-wheel drive. However, when I picked up the car, they gave me a two-wheel drive Tucson with less space, weaker power, and not four-wheel drive. I called customer service, who told me to contact the rental company directly. They said it was an equivalent vehicle, but how can a car worth over 40,000 be equivalent to one worth just over 30,000? The wheelbase and length are completely different. Just because they are both SUVs, it doesn't mean they are the same class! The experience was extremely frustrating, felt like I paid to be mistreated, and they didn't even refund the price difference.
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Andrea Conrad
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