ADELAIDE CAR RENTAL REVIEWS

I booked the pick-up time is at 8am, I am on-time to the pick up location. The counter staff is friendly. I required GPS online already, when I tried to use it, the GPS can't be attached on glass, I asked for changed the "attach part" , the staff was serving another customer, the manager in the room just watch and smile , did not go out to help me. after the counter staff change the "attach part" for me, then I found the GPS "locked", I asked to change again, the staff was busy. When I can use the normal GPS, more than 30 minutes wasted. I could not arrived at the Great Ocean Road before sunset and I missed the beautiful view. Suggestion: 1. before customer borrow GPS, you should check all GPS 2. manager should help busy staff and not only watching.

easy and simple

when we went there, car has flat tyre already, nobody pre checked before us. no apologies wasting our time but staff rudely talk. they managed another vehicle for us which was cheaper than what i paid and staff was asking more money than what was on easyrentcars.com , i showed them amount in print out paper. finally it took more than 40 mins to get the car. don’t recommend east coast specially poor staff service

Keep up the good work!

Good platform easy to use!

Significant upswell of costs at pick up. Not cool.

予約通りの車でした！

空港受け取り返却だったので、とても便利でした。

Everything was just like what I expected.

Easy to use

Car good but wold expect gps navigation as standard.

Booking easy online.

Good customer service, good choice of cars

Easy to use website

Good customer service, good choice of cars

Easy to use website

Good customer service, good choice of cars

Good website

Took a while but instead of the brand new Kia carnival we were first offered we ended up with an older Hyundai iLoad which was exactly what we wanted and didnt let us down

no problems

Nice car. Nice customer service. Everything was smooth and easy. Quick pick up and drop off from the airport with their van.

Happy with the experience. Will recommend and come back again

Overall experience was excellent

Very good. It exceeds the expectations. Just try to highlights more your partners in order to save time. Personnaly in my case, I lost quite some time before I figure out that hertz was your representative company in Australia. Great business none the less.

The counter's staff was very helpful

Price drop and insurance basic protector worked their magic

Great car, polite and friendly staff, short shuttle service, simple process.

Relatively simple website.

Car was clean inside,filthy outside, headlights weren't aligned properly, and car was new. Counter staff in Adelaide was exceptional.

They lied about pick up location, no one was answering the phone and their office was closed and gated. Was not able to pick up the car I paid for and could not speak to a person that worked there as no one was picking up the phone. I will never use this company again. Very disappointing need and let down.

Amazing free upgrade to a high-class car. Welcoming staff, convenient transfer from/to terminal.

The staff at Adelaide Apex were extremely unhelpful. We had an issue, asked to speak to the manager, went in person and still not able to make contact. Extremely frustrating. We were forced to pay extra insurance on top of the insurance we had arranged (zero excess was included in our insurance).