VANCOUVER CAR RENTAL REVIEWS

Like: Cheap and clean car
Dislike: Shuttle there and back to airport took longer than I would’ve liked.

Like: Pickup at the airport was fast. Check-in was courteous and friendly.
Dislike: Hours of operation meant that since we returned before they opened in the morning we had to take a taxi back to the airport at our expense.

Like: great value
Dislike: Maybe a flier on how to find the office. Google maps was not helpful and was frustrating.

Like: Booked from Australia and picked up in Canada - able to drive in USA and back into Canada!

Like: This Hyundai must have been one of the best cars we've had. 5 liters/100 km throughout the trip type thing.

Head room drivers seat of vw Jetta a little tight.

I thought the staff could have talked to me more directly. They seemed to think that I knew more than I really did.

Like: Friendly

Like: Location and shuttle are perfect....no need to rent at airport. This was almost the same experience...without the fancy counter.
Dislike: The airport arrival pickup was not clearly written. I thought I had to walk through the airport rental garage to find shuttle pick up area, when in fact, it was right outside the airport door. I had to call twice to ensireninwas in correct spot. The longest part of the pick-up, was waiting while the agent answered same phone calls over and over. I wasn't the only one confused by the description. Just wait at the shuttle stand, they come frequently!!!

Like: Friendly and very helpful staffs, great price for the vehicle
Dislike: It would be great if there's more car model to choose

Great job! Thank you for hooking us up with an upgrade when the booked vehicle had issues.

Got a brand new Nissan Rogue as a free upgrade. Amazing Service.

Dislike: The car pick up was in a little sketchy area by the airport, not what I expected, so I worried about being taken advantage of. However the owners of the car pick up were helpful. I didn't like the $500 authorization

Like: The employee was friendly. He also helped us in the facilitation of picking up the rental car.
Dislike: The person in front of us took a while to decide. It would have been better if those who had confirmation letters be in one line while those who had none would be in another.

Dislike: The pick up and drop off was not at the airport, you have to call them and then they would send a car to pick you. Picking up was not too bad but the drop off was a huge problem. The complimentary "shuttle" service is only within office hours, so for us, our flight was at 10am which means we had to be at the airport by 8am, and the rental company told us we had to drop the car at their office and book a cab to the airport. That was inconvenient and extra cost to us.

Waited an hour after the phone call to be picked from the airport, no call display to communicate where about is the picked driver. The vehicle is filthy sticky with garbage inside not cleaned up from the previous rental, and was told none available as I requested for another car. Lots of ding dens found around the vehicles Must purchase their collision insurance at their counter without options. Will never rent again from this company.

Like: Price paid at reservation was a much better value than other car rental choices.
Dislike: When we went to pick up the car which we had prepaid for the clerk was going to charge us an additional $200+ as a drop off charge. It was only my protest that caused her to check with her manager who waived this charge. As this was not even mentioned in the prepaid reservation I was shocked to first hear of it at pickup. This needs to be addressed in future rentals and it is an absurd charge. No one should have to pay that especially when you are quoted a specific cost for your total trip and prepay it.

Like: Good service ,good value no problems.

0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.

The car was excellent, however, the inside of the windscreen was dirty. This made driving I'm bright sunlight very difficult Also, the windscreen washer fluid did not contain de-icer/detergent and so immediately froze when sprayed onto the windscreen.