Car alignment was terrible and had to continuously make adjustments to keep the car straight. Caused high fuel usage as a result. We can't do anything during our rental period as we were out of town and only made comments on our return. Nothing was said on our comments.
The location was a bit off the beaten path, but easy to find and navigate to. We got our car within a reasonable time, and it was a very new model, a great value for the price. My only complaint was the faint cigarette smell in the car, but a minor issue.
Shocking experience with West Coast Car Rentals. Hidden fees everywhere, terrible customer service bordering on bullying. I will never rent from them again.
Car was fine. Pickup was slightly delayed because car was returned after hours by previous customer and needed a wash. And it was well below freezing so wash took a while. Happy to use again next trip.
Was a little sceptical of Routes Vancouver seeing as they weren't one of the main chains. However I found them extremely organised, the price was incredibly good value, the staff were friendly and the car was great.
Would definitely use Routes again when I’m back in BC.
The pick up van took over 30 minutes, as you will read in many reviews. If you are prepared, it's well worth the wait given their prices. The car I was shown had a windscreen crack and other damage, but they were happy to change it for a newer one straightaway. No other issues, prompt paperwork at return and no surprises.
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