Dislike: very unsatisfied about the cleaning fee charge upon return the car. the main thing is that the car carpet is not removable. there is no way for tourist like us be able to clean the sand and dust. in that point, it seem that it is very unfair to charge the additional cleaning fee for the carpet. thanks.
“Very good rent for pick up in airport and drop off in perth city”
About Europcar:8.2/10
Like: the car match to my request. Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car.
The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
Like: One of the cheapest i’ve been able to find. With it being very easy to use and the whole process from booking to paying to collecting and dropping off was pretty seamless.
Like: Efficient and friendly staff, great vehicle Dislike: No parking spaces available during early morning (5:50am) drop off. No real problem - had to double park outside Europcar rental office
“My car rental experience couldn't have been better!”
About Firefly:10.0/10
Like: I loved cruising down the coast in my modern, clean and trendy rental car. Even though I'm below 21 years of age I was able to hire it and didn't have to pay a huge bond either. The car was pristine clean, drove perfectly and I was really happy with the customer service I experienced before and after the hire.
Like: Great service provided by Steven. Vehicle is clean and comfortable to drive. Efficient in fuel consumption. Truly enjoy the whole 8 days of driving. Dislike: Nil
Like: The staffs are friendly and really helpful. The one who entertain me during the pick up explained everything that I need to know really precise in her own way. The car is really comfortable and in a very god condition. Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
“Recommended Car Rental Service with affordable Price”
About Budget:10.0/10
Like: Car return is convenient. The vehicle is clean and comfortable. Space are spacious. Services are excellent. Dislike: The gps sometimes can’t understand the location we need
Like: I liked that they listened to my feedback, I booked on a third party site and some of the pickup location information was missing as well as instruction to call and let them know you were ready for pickup. The process was detailed and easy and quick once I was at their office to collect the car. I was offered additional discounts and the option to extend my hire for the same price I had booked it for - not a higher price :) Dislike: Waiting to be collected and taken to their office when I could have been dropped directly there to collect the car (miscommunication with the third party site).
Like: The car was in good condition and the collection process was smooth and fast, albeit the initial confusion on the type of car booked. Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours
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R.FONG CHUN YONG
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View more >Dislike: Details about document to prepare. Pls mention no photocopy required as it can be done on desk
J.NG
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View more >N.TeWhau
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View more >P.Moore
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View more >Dislike: Pretty good overall
D.Martin
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View more >Tom Tong
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View more >Dislike: the staff on collection side never marked down the painting defect, luckily i took the picture and proved to drop off point shown that the defect already there when i collected the car. The car is good except the wheel's tyres and alignment not in good condition, driving became more tired and worry about the slippery when driving in wet weather during my trip.
M.Bin Bahurudin Setambah
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View more >Dislike: None
Goh
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View more >J.Khor
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View more >Dislike: No parking spaces available during early morning (5:50am) drop off. No real problem - had to double park outside Europcar rental office
S.Burley
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View more >S.Tee
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View more >Dislike: No comment so far
H.Chong
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View more >Dislike: Nil
E.Wong
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View more >A.MOKHTAR
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View more >Dislike: Takes quite some time for the staff to fill up my details during the pick up. It will be easier if I could fill my details like passport number and everything during the booking. So that, the staff just need to double check the details.
K.Wong
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View more >Dislike: The gps sometimes can’t understand the location we need
P.Taylor
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View more >S.Blight
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View more >C.Lee
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View more >A.Kerr
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View more >Dislike: Waiting to be collected and taken to their office when I could have been dropped directly there to collect the car (miscommunication with the third party site).
K.AZIZI
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View more >Dislike: The car was returned at 3.30am and there was no one manning the return counter. All there was was a self key drop with no proper instructions as to how it should be done. Perhaps a clearer instruction should be posted for ease of return during odd hours
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