GOLD COAST CAR RENTAL REVIEWS

Easy online booking! Have used this company previously!

Fuel option was a great idea, and competitively priced at 1.10Ltd.. cheaper than seen available Only required 1 full tank at most for the 5 day stay, pre paid fuel just made the last day less hectic at the end of the trip. Especially with kids, parents would appreciate

Great service. Complimentary upgrade.

It was a pretty smooth process overall, they tried super hard to sell us more insurance, which I hear is the norm with places like that. We ended up barely using the car in the end cos we were so paranoid about getting even a TINY scratch on the car. Lesson learned! Never again.

service was good as expected. some difficulty finding the vehicle in the car park

happy with the process

Was offered a free upgrade which was excellent because we ended up with more luggage than was expected.

It was easy to use and navigate. Price was really good value for money

The girl at the counter was very friendly. Unfortunately the guy who assisted us was rude and short with us. Apparently we were "in luck" when our booking did not go through with the company, but they had a spare car. They did apologise but it was just a really unpleasant experience.

Unexpected airport surcharge when paying for zero excess insurance.

They are very helpful.No complain about them.

Service was fantastic! Didn’t catch the NZ lady’s name that dealt with us but she was awesome & very friendly. The vehicle itself was fantastic & cleanliness was spot on! No problems whatsoever and when we come back to the Gold Coast I’ll definitely hire again through atlas! I recommend 100% THANK YOU :)

Very easy process! Prompt & very straight forward.. great value too. Thank you :)

All ok.

I felt that the lady at the desk was a bit abrupt and not overly helpful when sorting our booking as well as trying to scare us into booking further insurance despite explaining we already had our own insurance

They charged me the rent on the counter by mistake although I had paid off everything online. Money is expected to be refunded in 10 days time.

The rules say that the security amount will be refunded within 10 working days.It will be more than 10 weeks, Even though,I didn't get back my refund.Whenever I contact customer care,they promises that the security amount will be 2 business days..They said to me like 8 times..But no use.Try to get back my money.thanks.

the car i booked was not the car i got when i picked up the car.

All good but was charged several dollars more because I picked it up early, but didn't get a refund when I returned it early. However price was good.

This is the second time I’ve hired from Apex and they provide excellent vehicles at excellent rates.

Very easy to book a vehicle

Inconsistent information provided by counter staff at time of pick up versus drop off. Staff pretended not to know who the individual had been who checked out the car to me. No luggage cover for hatchback car leaving luggage exposed when travelling. Errors in what time to return the car, how much petrol to return the car with. Bald tires.

Staff were friendly , vehicle was a station wagon (not specified in booking details) difficult to park and turning circle too wide. Too may bells and whistles, overall was satisfied.

Didn't check mechanical issue of the car before handover to customer as a result receive car with fuel leaking issue and also receive the car with empty tank so didn't realise in first place when realise and call them they don't have similar car to change so told me that we will call back but no call back till end of renting period I end up with using my friends car as i don't want to tack risk with my kids and family. so basically its west of money and time as i am not able to use the car for almost four days of my trip out of seven days when I drop off the car they told me to do something to cover this issue but still waiting for their call so really not good experience at all with this rental car company hope some one will help us to resolve this issue soon.

Booking process and deals are good but need to choose rental car company carefully as its first time for me and having big issue from the rental company