CAR RENTAL REVIEWS ON ATLAS AT COOLANGATTA AIRPORT, OOL

I am very satisfied with atlas with last 2 booking with them . Would not consider anyone else

Have always received best price

Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!

People were lovely, the whole process was very easy!

安いので仕方ないのは重々承知してますが。。 空港へ迎えに来てくれるシャトルバス。 20分で到着と言われましたが１時間は待たされました。余裕のあり旅だったから良かったけど、 キチキチの旅だったら、ブチ切れてましたね。 しかし、レンタカーのスタッフは悪びれるわけでもなく超ハイテンションで親切(笑) 日本人がギスギスしすぎなんですね。 反省です。 でも急いでる時は使わないかな。 返すときもなかなかシャトルバスが来なくて 飛行機に乗り遅れそうになりました。

Car is dirty and old. The staff took long time to process every single customers.

The manager Karen/jelly (sorry) has been nothing but wonderful to us! Even upgraded our vechile free of charge! Definitely will be contacting her again for future visits.

Well well, firstly what was advertised was $89 per day plus insurance. When I got to Atlas rental the lady behind the counter proceeded to explain why I was an idiot to use easyrent cars platform. Then proceeded to charge me an additional $300 for insurance and extras. Overall, poor service, poor 3rd rate experience. As someone whom travels extensively and rents vehicles on a regular basis I won’t be using Atlas again - furthermore, I ended up with two insurance policies for a 2 day car trip and paid $400 for these - crazy. Anyway the trip was good, however atlas (no thank you)

Easy

We booked and got confirmed for a Toyota Camry, however when we picked up the car we got offered a Pulsar. So the front counter staff said he would get the manager to call me on the next day but I never receive any. He said he would expecting a Camry to be returned next day and would call but never happen but eventhough he should give me a refund credit for being offered a smaller car. In fact he tried to persuaded me to believe that Pulsar is similar to a Camry !! Until I said to him I used to live here and I bought a Pulsar in 1996 then he stoped. Anyway the whole experience was bad.

We didn’t expect that our credit card would be debited by about $400 as a “hold’ until after we returned the car. And then to have to wait up to one week to have this amount transferred back onto our credit card seems unreasonable. Sure just a ho,d on the card would have been all that was required. Being on a tight budget we really needed that amount for our holiday

Service was fantastic! Didn’t catch the NZ lady’s name that dealt with us but she was awesome & very friendly. The vehicle itself was fantastic & cleanliness was spot on! No problems whatsoever and when we come back to the Gold Coast I’ll definitely hire again through atlas! I recommend 100% THANK YOU :)

Very easy process! Prompt & very straight forward.. great value too. Thank you :)

The rules say that the security amount will be refunded within 10 working days.It will be more than 10 weeks, Even though,I didn't get back my refund.Whenever I contact customer care,they promises that the security amount will be 2 business days..They said to me like 8 times..But no use.Try to get back my money.thanks.

the car i booked was not the car i got when i picked up the car.

Like: Easy to deal with, friendly, fast and reliable vehicle. Great price too. Easy pick up point. Will definitely use again.

Like: Easy pickup and drop off. Upgraded
Dislike: N/a

Like: The staff were very helpful & couldn't do enough, it was a wonderful experience overall
Dislike: nothing at all

Dislike: I got the car with petrol not really full :(