Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!
The manager Karen/jelly (sorry) has been nothing but wonderful to us! Even upgraded our vechile free of charge!
Definitely will be contacting her again for future visits.
Well well, firstly what was advertised was $89 per day plus insurance. When I got to Atlas rental the lady behind the counter proceeded to explain why I was an idiot to use easyrent cars platform. Then proceeded to charge me an additional $300 for insurance and extras. Overall, poor service, poor 3rd rate experience. As someone whom travels extensively and rents vehicles on a regular basis I won’t be using Atlas again - furthermore, I ended up with two insurance policies for a 2 day car trip and paid $400 for these - crazy. Anyway the trip was good, however atlas (no thank you)
We booked and got confirmed for a Toyota Camry, however when we picked up the car we got offered a Pulsar. So the front counter staff said he would get the manager to call me on the next day but I never receive any. He said he would expecting a Camry to be returned next day and would call but never happen but eventhough he should give me a refund credit for being offered a smaller car. In fact he tried to persuaded me to believe that Pulsar is similar to a Camry !! Until I said to him I used to live here and I bought a Pulsar in 1996 then he stoped.
Anyway the whole experience was bad.
We didn’t expect that our credit card would be debited by about $400 as a “hold’ until after we returned the car. And then to have to wait up to one week to have this amount transferred back onto our credit card seems unreasonable.
Sure just a ho,d on the card would have been all that was required. Being on a tight budget we really needed that amount for our holiday
Service was fantastic! Didn’t catch the NZ lady’s name that dealt with us but she was awesome & very friendly. The vehicle itself was fantastic & cleanliness was spot on! No problems whatsoever and when we come back to the Gold Coast I’ll definitely hire again through atlas! I recommend 100% THANK YOU :)
About QEEQ:10.0/10
Very easy process! Prompt & very straight forward.. great value too. Thank you :)
The rules say that the security amount will be refunded within 10 working days.It will be more than 10 weeks, Even though,I didn't get back my refund.Whenever I contact customer care,they promises that the security amount will be 2 business days..They said to me like 8 times..But no use.Try to get back my money.thanks.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Saanchi Agrawal
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