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East Coast, Gold Coast Airport Car Rental

East Coast 1000+ ratings, 9 reviews

Gold Coast, Queensland, Australia

8.6 / 10 Very Good

East Coast - Gold Coast Airport Information, Car Rental Instructions & Policies

Store Location

15 MAUD STREET, TUGUN, QLD 4224 AUSTRALIA

Telephone

1800 474258

Pickup from Branch or Car Park & After Hours Pickup

The East Coast - Gold Coast Airport car rental location is located out of the airport

1. After you have collected your luggage, please call 1-800-4-PICKUP or (1-800-474-258) for our free courtesy shuttle.2. After entering the International or Domestic Arrivals hall, turn left and walk all the way to the end of the terminal, to the “COACH PICK UP” area No.24, as shown on the map below. 3. Wait outside in the “Grand Transport Transit Centre” or area No. 24 on the map.Note: *** DELAYS MAY OCCUR DURING PEAK TIMES ***

Return to the Store, Car Park or Key Box & After Hours Return

Please return the vehicle to the above address. Our free shuttle will then bring you back to the airport.

Opening Hours

Days of WeekSundayMondayTuesdayWednesdayThursdayFridaySaturday
Opening hours
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00
07:00 -22:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid credit cards and debit cards
Representative Car ModelsDeposit Amount(approx.)Business Days Required for Refund

Applicable to all car types,incl. Compact,Suv,Economy,Mini and others.

Pack up ^
AUD 100015-30

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

Car rental with debit cards is also accepted and listed as below: Visa, Master

Visa Master

DinersClub,JCB,Discover,AMEX are not accepted.

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Driver age requirements

21 - 80 years old

Young Driver Fee applies at 21 - 25 years old with charge of AUD 8.8 - 9.9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers will need to provide a full driving license in their name with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Domestic License + IDP

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

For local renters, you need to bring:

Driving License issued in Australia

This option applies to customers with local driving license, please show your local license at pick-up.

Additional Extras

Extras Prices
Extras Prices
Toddler car seat rental
Toddler car seat rental
Recommended for children weighing 40-100 lbs /18-45kg (approx. 4 - 11 years)
AUD 5.5/day
Additional driver fee
Additional driver fee
Note that all drivers must provide their valid documentation.
AUD 12.1/day
capped at AUD 12.1
GPS rental
GPS rental
Provided by the local stores. Usually, interface and voice are of the local language.
AUD 8.25/day
capped at AUD 66
Infant car seat rental
Infant car seat rental
Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)
AUD 6.05/day
capped at AUD 66
Child car seat rental
Child car seat rental
Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌
AUD 6.05/day
capped at AUD 66
Child booster seat rental
Child booster seat rental
Recommended for children weighing 40-80 lbs /18-36 kg
To be confirmed
capped at USD 30.25

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island, Kangaroo Island, Mornington Peninsula, Bruny Island
Rental cars can only be driven on sealed/bitumen or well maintained roads.Vehicles are not to be taken above the snow line.Excluded from the protection is on the ferry or driving on beaches or through streams, dams, rivers or flood water.

Must-not:

Taking rental cars to following islands is not allowed:
Fraser Island, Gove Peninsula, Tiwi Island, Groote Eylandt, Magnetic Island, Tasmania

Excess

To be updated

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.9 mi from Coolangatta Airport

Railway Stations

8.6 mi from Robina Train Station

18.7 mi from Helensvale Train Station

Hotels

0.2 mi from Golden Riviera Beach Resort

0.3 mi from Sandbox

0.5 mi from Sandcastles On Currumbin Beach

FIND ME A CHEAP RENTAL
Map view of East Coast Store Location
coordinates: -28.1431239 153.4924732

Check out this.

Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Guest Reviews

Total points: 8.6 / 10 Very Good

  • Vehicle condition: 7.7
  • Vehicle cleanliness: 8.4
  • Spaciousness: 9.1
  • Counter staff: 8.4
  • Pick-up location: 8.8
  • Drop-off location: 8.8
  • Pick-up time: 10-30 mins
  • Drop-off time: 0-10 mins
  • A.Miller

    Gold Coast

    6.7 /10 Average

    Reviewed: Thursday, May 28, 2020

    Lyn on the counter was very pleasant but in a terrible rush as there were so many people there nothing was explained properly to rushed
    Read More >
  • Anonymous

    Gold Coast

    8 /10 Very Good

    Reviewed: Thursday, May 28, 2020

    All good but was charged several dollars more because I picked it up early, but didn't get a refund when I returned it early. However price was good.
    Read More >
  • Anonymous

    Gold Coast

    9.7 /10 Excellent

    Reviewed: Thursday, May 28, 2020

    Easy online booking! Have used this company previously!
    Read More >
  • C.Gibson

    Gold Coast

    4.3 /10 Average

    Reviewed: Thursday, May 28, 2020

    Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot. It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers. As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service. I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did. Kind Regards
    Read More >
  • Anonymous

    Gold Coast

    9 /10 Excellent

    Reviewed: Thursday, May 28, 2020

    Good service, quick and easy getting the car. There were a lot of ants on the outside of the rental car upon pickup. The ants were a nuisance throughout the rental period. Car could have been cleaned better before I rented it. Sticky stuff inside the car was attracting lots of the.
    Read More >
  • R.Moreno

    Gold Coast

    10 /10 Excellent

    Reviewed: Thursday, May 28, 2020

    Fantastic reliable experience with great cars. Simple process for pick up and drop off and super friendly staff.
    Read More >
  • Satisfied user from Melbourne,

    Gold Coast

    10 /10 Excellent

    Reviewed: Thursday, May 28, 2020

    Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.
    Read More >
  • P.Schmidt

    Gold Coast

    9.7 /10 Excellent

    Reviewed: Thursday, May 28, 2020

    Quick pick up from the airport,friendly staff.Car was nice late model sedan.
    Read More >
  • A.Merheb

    Gold Coast

    10 /10 Excellent

    Reviewed: Thursday, May 28, 2020

    The staff was friendly helpful and the car was in excellent condition. The rate was very cheap
    Read More >
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