East Coast, Gold Coast Airport Car Rental

Best price car rental
Address
Pickup
Return
Opening Hours
Deposit
Accepted Cards
E-voucher
Age requirements
Driver's License Requirements
Additional Extras
Cross Border
Cross Islands
Distances to Landmarks

East Coast - Gold Coast Airport Information, Car Rental Instructions & Policies

Address

3 Karana Street Tugun, QLD, 4224

Telephone

1800 474258

Pick-up Instructions

The East Coast - Gold Coast Airport car rental location is located out of the airport

You can arrive of East Coast - Gold Coast Airport car rental by free shuttle bus.

East Coast Car Rentals provides a free transfer Shuttle service from the Airport to their Rental office situated close by. You will receive an SMS text 24 hours prior to your pickup time with an active link to the Shuttle requesting system. To order your Shuttle, click the link in your SMS after you have collected your bags or cleared customs if you are arriving Internationally. Shuttle bus drivers will respond to your request, and you can use the system to also get walking directions on how to get to the shuttle collection point. If an SMS has not been received , please call our Reservations team on Ph: 1-800-474-258 or 1-800-028-881(Int. +61 7 5555 8908 or +61 7 5555 8900 then press Option 2) for Shuttle bus pick up.

Drop-off Instructions

Please return the vehicle to the above address. Our free shuttle will then bring you back to the airport.

Opening Hours

Days of Week	Sunday	Monday	Tuesday	Wednesday	Thursday	Friday	Saturday
Opening hours	07:30 -18:00	06:30 -19:00	06:30 -19:00	06:30 -19:00	06:30 -19:00	06:30 -19:00	06:30 -19:00

Deposit

Deposits are depending on which car type your rental car falls into, and can be paid with credit cards (pre-authorization)

Representative Car Models	Deposit Amount(approx.)	Business Days Required for Refund
Applicable to all car types，incl. Compact，Suv，Economy，Mini and others. Pack up ^	USD300-5000	30-60

Accepted Cards

Credit cards issued by the following companies qualify a car rental from this store: Visa, Master

E-voucher

Yes. E-voucher is accepted. Show the digital voucher on your mobile instead of a print-out is good enough.

Age requirements

21 - 99 years old

Young Driver Fee applies at 21 - 24 years old with charge of AUD 9 per day approximately.

Driver's License Requirements

The main driver and any additional drivers must provide a full physical driving licence with no major endorsements. The license should be held for at least 1-2 year(s).

For foreign renters, you need to bring:

Original driving licence + International Driving Permit

Please note that the IDP(International Driving Permit) is only a translation and you must bring your original driver’s license with you.

Original driving licence + NAATI Translation

The translation of the driver's license certified by the Australian Translation and Accreditation Institute (NAATI) can be used to rent a car and drive in Australia.

For local renters, you need to bring:

Full driver's license issued in Australia

Additional Extras

Extras Prices

Additional driver

Note that all drivers must provide their valid documentation.

To be confirmed

GPS rental

Provided by the local stores. Usually, interface and voice are of the local language.

AUD 8/day

Infant car seat rental

Recommended for children weighing under 20 lbs /9kg (birth to approx. 1-12 months)

AUD 10/day

capped at AUD 99

Child car seat rental

Recommended for children weighing 20-40 lbs /9-18kg (approx. 1 - 3 years)‌

AUD 10/day

capped at AUD 99

Child booster seat rental

Recommended for children weighing 40-80 lbs /18-36 kg

AUD 6/day

capped at AUD 66

Cross Border

To be updated

Cross Islands

Conditional:

Depending on which island to bring the rental cars to, policies differ:
Phillip Island, Kangaroo Island, North Stradbroke Island

Rental cars can only be driven on sealed/bitumen or well maintained roads. Vehicles are not to be taken above the snow line. Not allow to drive between mainland Australia and Tasmania in either direction or into or out of the Northern Territory or Western Australia; Excluded from the protection is on the ferry or driving on beaches or through streams, dams, rivers or flood water. Please note, any vehicle towing or recovery costs incurred while located on any of the islands and locations listed above will be at the Customer’s expense and we are unable to guarantee the provision of a replacement vehicle.

Must-not:

Taking rental cars to following islands is not allowed：
Fraser Island, Gove Peninsula, Tiwi Island, Groote Eylandt, Tasmania, Hamilton Island, Horn Island, King Island, Griffiths Island, Cockatoo Island, French Island, Churchill Island, Mariah Island, Mornington Island, Flinders Island, DayDream Island, Fitzroy Island, Bruny Island, Magnetic Island, MacLeay Island, Rottnest Island

Excess

Third Party Liability Insurance Excess differs by car model:

AUD 5500 for Toyota Yaris Cross Hybrid,Commuter,Nissan Sunny,Suzuki Jimny,Toyota Corolla Hybrid,Renault Megane,

AUD 0 for other car models.

AUD 5500 for Toyota Camry Hybrid,Fullsize,Mitsubishi Pajero(diesel),Nissan Xterra-4wd,Toyota Hilux Workmate,Toyota Hilux Sr,Toyota Hi-lux Dual Cab Ute,Polestar 2,Kia Sportage,Mazda Mx30,Intermediate,Ssang Yong Korando,Skoda Kamiq Automatic Or Similar,Mg Zs Ev,Unknown,Cupra Born,Opel Mokka,Kia Carnival,Tesla Model 3,Tesla Model Y,Toyota Camry,Ford Kuga,Mazda Bt-50 Dual Cab Ut,12 Seat Bus,

Collision Damage Waiver Excess differs by car model:

AUD 5500 for Toyota Yaris Cross Hybrid,Commuter,Nissan Sunny,Suzuki Jimny,Toyota Corolla Hybrid,Renault Megane,

AUD 0 for other car models.

AUD 5500 for Toyota Camry Hybrid,Fullsize,Mitsubishi Pajero(diesel),Nissan Xterra-4wd,Toyota Hilux Workmate,Toyota Hilux Sr,Toyota Hi-lux Dual Cab Ute,Polestar 2,Kia Sportage,Mazda Mx30,Intermediate,Ssang Yong Korando,Skoda Kamiq Automatic Or Similar,Mg Zs Ev,Unknown,Cupra Born,Opel Mokka,Tesla Model 3,Tesla Model Y,Toyota Camry,Ford Kuga,Mazda Bt-50 Dual Cab Ut,12 Seat Bus,Kia Carnival,

Fuel Policy (what does it mean)

Full to Full

Distances to Airports | Railway Stations | Hotels | Other Landmarks

Airports

1.9 mi from Coolangatta Airport

Railway Stations

8.6 mi from Robina Train Station

18.7 mi from Helensvale Train Station

FIND ME A CHEAP RENTAL

Map view of East Coast Store Location

coordinates: -28.142951267722 153.49233019908

Location Images

East Coast-Gold Coast Airport-29881-feeder_bus

The Shuttle Bus

East Coast-Gold Coast Airport-29881-store

The Rental Desk

Guest Reviews

Total points： 8.7 / 10 Very good

Vehicle condition: 2.9
Vehicle cleanliness: 3.1
Spaciousness: 3.2
Counter staff: 3.1
Pick-up location: 3.0
Drop-off location: 3.1
Pick-up time: 10-30 mins
Drop-off time: 0-10 mins

A.Merheb
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The staff was friendly helpful and the car was in excellent condition. The rate was very cheap
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A.Miller
Gold Coast
6.7 /10 Average
Reviewed: Wednesday, October 9, 2024
Lyn on the counter was very pleasant but in a terrible rush as there were so many people there nothing was explained properly to rushed
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Anonymous
Gold Coast
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
All good but was charged several dollars more because I picked it up early, but didn't get a refund when I returned it early. However price was good.
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Anonymous
Gold Coast
9.7 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Easy online booking! Have used this company previously!
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C.Gibson
Gold Coast
4.3 /10 Average
Reviewed: Wednesday, October 9, 2024
Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot. It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers. As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service. I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did. Kind Regards
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Anonymous
Gold Coast
9 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Good service, quick and easy getting the car. There were a lot of ants on the outside of the rental car upon pickup. The ants were a nuisance throughout the rental period. Car could have been cleaned better before I rented it. Sticky stuff inside the car was attracting lots of the.
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R.Moreno
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Fantastic reliable experience with great cars. Simple process for pick up and drop off and super friendly staff.
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Satisfied user from Melbourne,
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.
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P.Schmidt
Gold Coast
9.7 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Quick pick up from the airport,friendly staff.Car was nice late model sedan.
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P.Edmonds
Gold Coast
9.7 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The car was ready when we arrived & was a Hyundai I30 in spotless condition. There was no discrimination regarding age, relating to extra costs for insurance. Emma the lady who handed the car over was friendly & informative & was a joy to deal with. Would certainly use East Coast again if visiting Queensland.
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Z.Todorovic
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Service was great car was what I expected will use them again
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A.Kol
Gold Coast
9 /10 Excellent
Reviewed: Wednesday, October 9, 2024
I was surprised that they didnt have any details on how much i paid and also that i had to pay for the insurance because i thought i did that online. i couldtn find it on the day and they had no info so i feel like i paid for this twice
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S.Mak
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
only issue is that the car pickup location is a 5min drive away from OOL. They do provide shuttle service. But my return flight was at 8am, so had to take an Uber back to OOL as they only open at 7am. Overall car had no issue that’s the most impt.
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M.Robbins
Gold Coast
9.7 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The shuttle service was fast and efficient. Just remember to go to the far end of the terminal where the coaches are. The car was great and cheaper than the airport rentals. I would use again for my own holiday rentals as you do need an extra 15 minutes for the shuttle.
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Vanessa Lew
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Convenient, quick, and economical.
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Maggie Barnard
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
This company in Gold Coast is quite good. The pick-up and drop-off services are convenient and quick. Highly recommended.
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Kirk North
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Overall good, but it's a bit far from the airport.
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Diana Coverdale
Gold Coast
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
Excellent service, really great.
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Simon Gibson
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Very good
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Suzanne Clarissa
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
This company's cars are all white and generally in good condition. The staff's service is acceptable. There aren't many locations, and it's a bit far from the airport, but there's a free shuttle, which makes it convenient.
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Vivien Pritt
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The staff were very friendly and attentive, and there was a dedicated vehicle to take us to the pickup location
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Berg Onions
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The staff had a great service attitude, and there was a shuttle to the pick-up location.
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Paula Winifred
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The condition of the CRV was excellent. I am very satisfied. The rental location is about a 5-minute drive from the airport. They waited for me even though my flight was delayed.
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Zoe Charles
Gold Coast
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
Overall, it was good, but the location is a bit far from the airport.
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Ronald Paul
Gold Coast
6 /10 Average
Reviewed: Wednesday, October 9, 2024
We waited for almost an hour to be picked up at Gold Coast Airport.
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Leonard Clark(e)
Gold Coast
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
The customer service staff were very friendly and explained everything in detail. However, East Coast Rentals is not a big company and doesn't allow direct pickups at the airport, requiring a shuttle, which is a bit inconvenient.
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Anastasia Max
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The service was very warm and attentive. The car was in good condition. After finding out that we had already purchased full insurance through QEEQ, they didn't try to sell us any more insurance, just informed us that the insurance we bought had nothing to do with their company. Great value for money, highly recommended.
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Bella Hamilton
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Both QEEQ and the car rental company provided excellent service. Their patient explanations and tips were very helpful, and they actively helped me arrange my trip and solve many problems. Thank you.
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Nicholas Yule
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Great car rental company with low prices and quality service comparable to big brands!
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Sibyl Occam
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Satisfied.
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Constance Antoinette
Gold Coast
2 /10 Poor
Reviewed: Wednesday, October 9, 2024
I was asked to pay an additional fee for returning the car to a different location
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Jerome Stephen
Gold Coast
4 /10 Average
Reviewed: Wednesday, October 9, 2024
There is a $69 fee for driver’s license translation. No clear notice was given before renting the car.
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Horace Kennedy
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Quick and convenient
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Antonio Lancelot
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Excellent
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Greg Gunter
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Not bad, drove for a week along the East Coast.
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Eartha Malthus
Gold Coast
2 /10 Poor
Reviewed: Wednesday, October 9, 2024
This company is not good. If you book a car through Zuzuche, buying full insurance at pickup will be one-third more expensive than booking directly with the car company. They don't allow you to use your own toll tag and instead make you use theirs, which comes with a high management fee.
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Armand Church
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
We were picked up by a car as soon as we arrived at the airport!
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Nicola Billy
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
The phone customer service was good, but the voice quality was not very clear. There's a gas station nearby for refueling.
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Marcia McCarthy
Gold Coast
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
Simple process
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Norton Simpson
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Very satisfied
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Ives Barton
Gold Coast
10 /10 Excellent
Reviewed: Wednesday, October 9, 2024
Overall pretty good, the only issue was they reminded me about insurance a few times.
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Vivien Eliot
Gold Coast
8 /10 Very good
Reviewed: Wednesday, October 9, 2024
The car was too light, everything else was fine.
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M.Barley
Gold Coast
8.3 /10 Very good
Reviewed: Wednesday, October 9, 2024
Car was everything it was supposed to be, no problem. And it was very well priced. No trouble finding the shuttle to the rental location. A bit of a crowd at the pick-up desk meant queuing for a while. But I was the only customer in the place for a quick easy return. But beware additional charges- needed to extend a 4 day booking by 3 hrs, which cost more than a prebooked day !
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