“Overall, the car was great. The booking system was easy but the pick up process for me should of bef”
About Alpha Car Hire:10.0/10
I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.
They offered us a larger car for no extra price as we had 3 teenagers in the back seat for 5 weeks and they thought it would be best with a larger sedan than a small hatchback. The staff went above and beyond and the vehicle was fabulous.
About QEEQ:10.0/10
LOVE the ease of this website and booking process...PLUS the price radar and refund on cheaper price.
Quick pick up from the airport,friendly staff.Car was nice late model sedan.
About QEEQ:9.0/10
I think it was easy to book online.Paid the highest insurance premium only to be told $1000 credit card swipe and doesn’t cover hail or flood damage.Had to change to east coast rental insurance for an extra $70 and cover everything and no credit card swipe.Due to major flooding blocking the highway that morning of pickup.And previously being caught in a hailstorm in this exact area. I wasn’t going to take any chances.The $70 extra was piece of mind.All went well and easy car refunded their policy.
The booking was really good. A larger car will be better but it was still a good car for a medium SUV.
It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability.
Thanks
Very friendly staff, great support, will go there again for sure
About QEEQ:10.0/10
Best ever rates, best ever customer service especially the chat service. will keep coming back. maybe you need to extend your service to accommodation as well. only one thing, your reference number was different from the one ACE had and it took them few minutes to find my booking, if you guys use or add in the reference number from the supplier thats will be great.
Didn’t get the car I paid for , got a hatchback when I was to get a sedan , wanted to change drop off point but had no drop off point between Sunshine and cairns so I had to drive 8hours from Airlie beach just to drop car back
Popular car types, best rate by month/day of week/hour/rental period, one-way destinations, insurances
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Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
A.Yong
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