18 Car Rental Brands at Coolangatta Airport (OOL)

Reviewed: April 12, 2021

Very friendly staff, great support, will go there again for sure

Reviewed: December 28, 2020

Great.. exceeded expectations !

Reviewed: July 14, 2020

Easy and affordable !!

Reviewed: March 11, 2020

Unfriendly arrogant staff. Ponytail guy and Ashley

Reviewed: February 26, 2020

All good!

Reviewed: January 21, 2021

I was a little surprised and to be honest a little scared that I was left on a side road when I was picking up the car. If it had been explained to me beforehand that this process would happen because I was from Melbourne and could not enter NSW then it would of been ok. Dropping it off I knew the same process was to happen.

Reviewed: November 29, 2020

Very helpful

Reviewed: August 8, 2019

This is the second time we booked a car thru Alpha Car Hire. The first time around was a very good experience, hence the reason why we went with them again this time around, and they did not disappoint. Very easy to deal with and their staff are super friendly. Will definitely use them again in the future.

Reviewed: July 17, 2019

car is good, condition of child seat was really bad. Counter staff are not friendly and welcoming at all. anyway overall I am happy because of car's condition, good value for money. No any other issue to mention.

Reviewed: April 26, 2019

Very good overall except the pick up and drop off location is far away from airport and need to wait for shuttle bus to transport to and from the airport. The car condition is excellent.

Reviewed: December 11, 2020

The car we received was a lot larger than we booked, although this wasn’t a problem. Service was friendly and efficient.

Reviewed: July 26, 2020

Lovely Manager and just across the road from the airport. Definitely will book again

Reviewed: March 11, 2020

the car size was just right for the 2 of us staff at the counter was very helpful and friendly close to airport so no long wait for pick up drop off

Reviewed: March 9, 2020

All good!

Reviewed: January 17, 2020

Didn’t get the car I paid for , got a hatchback when I was to get a sedan , wanted to change drop off point but had no drop off point between Sunshine and cairns so I had to drive 8hours from Airlie beach just to drop car back

Reviewed: March 23, 2020

The booking was really good. A larger car will be better but it was still a good car for a medium SUV. It will be appreciated to confirm to the guest the car seat instead of saying that budget can’t confirm the availability. Thanks

Reviewed: January 7, 2020

expensive

Reviewed: December 10, 2019

Counter staff was friendly. Took a bit of time to locate the car but it was in good working condition. We rented a Kia Carnival so there was enough space for 8 medium sized luggages at the boot.

Reviewed: November 29, 2019

Should be cheaper.

Reviewed: August 17, 2019

I booking medium SUV , but they arrange the small SUV to me, then I need to pay for upgrade .

Reviewed: February 5, 2020

outlander is a very small 7 seater

Reviewed: October 30, 2019

Good value car ideal for our needs

Reviewed: September 23, 2019

Terribly old car, 225000 km on odometer, no central locking, manual windows. Truly a piece of junk. Never again will I use cut price car rental!

Reviewed: August 23, 2019

excellent overall service, staff, quality of car dan driving exp

Reviewed: August 6, 2019

Okay but don't want to wait for 1-2 months to get the deposit released to my bank account. It should be within 1-2 weeks maximum.

Reviewed: February 4, 2020

Your counter staff at Gold Coast are awesome!

Reviewed: November 9, 2019

I booked Toyota Corolla and expect to get similar car, but they gave me Hyundai Accent

Reviewed: September 22, 2019

The whole hiring process was super quick and easy.

Reviewed: September 17, 2019

Good car for our trip. Cheap and cheerful. Would get it again.

Reviewed: August 27, 2019

Car ran rough - sounded and ran as if it was stuck in a lower gear all the time and ended up consuming an excessive amount of fuel. A car this small should get better than 40 MPG. I was lucky if i got 25-30 MPG maximum. Plus, the front tires were close to being bald. Also, if you have an early morning flight, before 7:00am out of Gold Coast Airport, you are out of luck getting to the airport from rental return as nobody is there before 7:00am to take you to airport, unless you want to pay $35 shuttle fee.

Reviewed: February 1, 2020

Quick pick up from the airport,friendly staff.Car was nice late model sedan.

Reviewed: January 13, 2020

Pickup service and process was seamless. Drop off was also seamless, however the counter staff that accepted my return, forgot to tell the shuttle driver I was waiting at their depot to be taken to OOL airport. As he was unaware I was at the depot, I had to wait an extra 10 minutes for his return, before getting picked up. The counter person almost wanted to blame me, for taking a seat, which she suggested, while I waited for the driver the first time he went by the depot. Otherwise everything was easy and seamless.

Reviewed: August 21, 2019

Fantastic reliable experience with great cars. Simple process for pick up and drop off and super friendly staff.

Reviewed: May 31, 2019

Good service, quick and easy getting the car. There were a lot of ants on the outside of the rental car upon pickup. The ants were a nuisance throughout the rental period. Car could have been cleaned better before I rented it. Sticky stuff inside the car was attracting lots of the.

Reviewed: May 13, 2019

Wanted to write an email to provide some formal feedback on my experience with the customer service team at the Tugan car rental depot. It was less than satisfactory and left me with a very poor impression on the way you deal and engage with your customers. As a paying customer, you would expect that you are treated with friendly, courteous and respectful service - this was not the case when i picked up my car on Sunday 5//5/19 - instead was met with extremely poor attitude, no smile, short and vague responses - overall not a great example of how customers should be treated, i drove away with my car feeling ripped off and started what was supposed to a special getaway with my partner in a foul mood due your customer service. I hope you take this feedback on board and communicate with your team at the Tugan depot so that other customers are not left with the same sour taste in their mouth as i did. Kind Regards

Reviewed: January 6, 2020

車の品質、サービスで申し分ない 今回の旅の重要なポイントになりました

Reviewed: January 3, 2020

We ordered an 8 seat van and had to make do with 2 4wd vehicles. It was very disappointing

Reviewed: December 13, 2019

I booked corolla but got diffrent car and heard it's upgraded But car was not that comfortable to drive.

Reviewed: November 14, 2019

車の受け取り〜返却までとてもスムーズでした。おかげで問題なく旅を終えることができました。ありがとうございます。 ただ、返却の時駐車するスペースがどこにあるかわかりづらかった点は迷いました。借りた会社のスペースが埋まっていたからです。「他の会社に停めて良い」などの説明があるとより便利に感じられそうです。

Reviewed: November 3, 2019

Should give me the car I booked or similar

Reviewed: December 2, 2019

Counter service was quick and very helpful.

Reviewed: September 10, 2019

Counter staff wasn't that friendly and seemed not so happy that we purchased the add-on comprehensive insurance via EasyRentCars platform instead of directly through Avis. Car didn't meet our expectations as we booked an Intermediate Corrolla but were given a Compact Hatchback Corrolla instead. Only noticed this once we reached the pickup bay area and were too lazy to walk back, dragging luggage & our small children, to Avis counter inside the Terminal to get the car changed.

Reviewed: September 24, 2018

Like: Quick and Easy. Fabulous staff and very friendly.
Dislike: Car was a little underpowered and no reversing camera.

Reviewed: June 19, 2018

Like: The location in the airport

Reviewed: November 25, 2019

Would never deal with NU cars again! The booking said the car rental was from Coolangatta airport and i had to call their office to find out where they were. They than said they were in tweed heads and proceeded to take 30 minutes to pick us up when they said they were 8 minutes away. Then we got to their offices finally and the manager there was extremely rude, changed our drop off time to an hour earlier, told us to drop it off at an offsite location and when we did he charged us an extra $70 when we dropped it off on time. The manager at the drop off location tried calling their offices and mobiles and they did not answer. Absolutely a horrible experience overall. He even was barking orders at his worker infront us and told us other patrons have been “fucking pigs” in how they left the state of his cars. Did not feel comfortable with the entire experience and the only benefit of dropping it off at the other location was that we didn’t need to see him again.

Reviewed: November 5, 2019

I am very satisfied with atlas with last 2 booking with them . Would not consider anyone else

Reviewed: October 18, 2019

Staff was very helpful and pleasant to interact with, appreciate everything. I needed to call the general landline to get instruction for pick up and drop off and was helped very quickly. It's great that a text message was able to be sent regardless of the country my number/sim was linked to. Very happy with my experience!

Reviewed: September 17, 2019

People were lovely, the whole process was very easy!

Reviewed: August 13, 2019

安いので仕方ないのは重々承知してますが。。 空港へ迎えに来てくれるシャトルバス。 20分で到着と言われましたが１時間は待たされました。余裕のあり旅だったから良かったけど、 キチキチの旅だったら、ブチ切れてましたね。 しかし、レンタカーのスタッフは悪びれるわけでもなく超ハイテンションで親切(笑) 日本人がギスギスしすぎなんですね。 反省です。 でも急いでる時は使わないかな。 返すときもなかなかシャトルバスが来なくて 飛行機に乗り遅れそうになりました。

Reviewed: July 12, 2019

Car is dirty and old. The staff took long time to process every single customers.

Reviewed: October 12, 2019

I went to Gold Coast at night time and pick up after hours. They gave me a automatic car but Gear box and Transmisson is different I never drive same thing like this before then I have to paid for taxi go to motel. So I come back on next day for request change another automatic car and she approved for me get another one. I was lucky at this time very busy but still left only 1 car available for me changed. But I’m not really happy about my costs going higher up because of fee taxi 2 times.

Reviewed: October 10, 2019

It was a very smooth, quick and easy process.

Reviewed: October 8, 2019

NA

Reviewed: July 29, 2019

Great car. Very clean. Car seat was fantastic, safe and clean.

Reviewed: September 26, 2019

Enterprise was awesome. Except the staff at pickup was like a Robot. Felt he didnt want to serve us. At least thats how we felt

Reviewed: August 17, 2018

Like: Fine
Dislike: Fine

Reviewed: September 20, 2019

Counter staff were friendly and helpful - dedicated to get us on the road quickly.

Reviewed: August 12, 2019

受取前に取り扱い代理店について詳しく教えてほしかった。 車の、停車場所を図などで表示した、ものがあれば、言葉が分からなくても、すぐにわかって良かったと思う。

Reviewed: July 19, 2019

Was really great having a rental service that had the cars parked so close to the terminal. A very short walk from the counter to the cars and we were given very clear instructions on how to find it. The car was presented perfectly and we were given all the information we needed at pick up.

Reviewed: May 23, 2019

Choice

Reviewed: May 10, 2019

I ordered a highlander but was offered an outlander which would’ve cost me less if I ordered it , so instead went with a Kia Sorento with more space which had a way higher excess in which I had to get higher insurance which I hadn’t budgeted for of $527 NZD , highly annoying

Reviewed: August 29, 2019

Overall very happy with Aerodrive, pick-up and drop-off is fast without any hassles.

Reviewed: August 21, 2019

Great service.. brand new car

Reviewed: August 14, 2019

受付の男性が強面で、店舗も倉庫のような所だったので、若干不安でしたが、料金は安くても車は新しくて綺麗でした。質問に対する答えもきちんとしてくれました。 またゴールドコーストに行く際には、利用したいと思います。

Reviewed: August 5, 2019

I was upgraded because the car I booked had a flat tyre.

Reviewed: July 11, 2019

安くて案内が分かりやすい。 ネットでの申し込みはおススメ。

Reviewed: August 28, 2019

とてもスムーズに借りることができました。

Reviewed: May 31, 2019

Great service, nice clean car, easy process.

Reviewed: April 29, 2019

I was happy with the pick up process. It was fast and easy. And I have to commend them for availing a car for a last minute decision during the school holidays. On drop off my daughter realised she had left my glasses in the car so went back to retrieve them and was told she couldn't go back to the vehicle. As we were getting ready to board our flight we left. I've been trying to call to enquire but have been left waiting to have my calls answered. I don't have time to use your online services I'm on the road for long periods and calling is way more convenient.

Reviewed: August 26, 2019

何度か利用していますが、安定した車種と料金のバランスでいつも満足してます。

Reviewed: June 11, 2019

Everything was perfect. Staff was helpful, we got our requested car, the car clean & nice.

Reviewed: May 2, 2018

Like: Everything went great. Service at the counter was terrific. Drop-off was super fast. Really good location, too, for both the counter and where the car was parked.

Reviewed: April 17, 2018

Dislike: Were meant to have a qashqui but got a suzuki. Not quite as good

Reviewed: May 26, 2019

We waited in line for over an hour and a half didn’t even get an apology For the long wait he was quite rude hand me the keys said there is one mark on the car .... well another 15min walking around checking the car so I took pictures of the car email back straight away I will never recommend any of friends to go with Europcar