Originally booked a full-size SUV online, but they refused to provide one at the counter. They were very firm, only offering a small Dodge mini van. We had four people, three being women, and a lot of luggage. The reasons for booking a full-size SUV were for storage space and safety, as American roads are often either mountainous or desolate. Instead, they gave us a mini van. It was very disappointing. QEEQ's negotiation attempts were futile. The rental company only provided that one type of car. Before booking, I repeatedly confirmed with customer service that a full-size SUV would be available, and I paid in full. The difference in car models was significant. They didn't even offer a basic SUV. When dealing with QEEQ, they suggested alternatives like a Jeep Cherokee or Wrangler, which I would have accepted. After long discussions, the rental company still didn't offer even a Hyundai Santa Fe mid-size SUV. We wasted a lot of time, and my throat got dry from all the talking. We stood awkwardly in the rental office with no resolution. The rental company was very firm, and their manager just watched, making none of the staff willing to help. There was no sense of service, and it disrupted our plans, forcing us to change our hotel reservations.
“Departure from Chicago: Driving along the western side of the Great Lakes into Canada”
About Alamo:6.0/10
The car we picked wasn't available, only one vehicle was left. We later discovered the audio navigation system was not working. The rental company agreed to a replacement, but due to our tight schedule, we didn't switch. They promised an 85% discount but only waived $25 when we returned the car.
“Not sure if it was equivalent to the expected vehicle - Ford Mustang vs Buick Cascada.”
About Alamo:8.3/10
The counter staff were helpful but the garage staff were not very helpful or knowledgeable. We arrived after a long flight in the evening and got perhaps two minutes familiarisation with the car which was really too little especially as it was not the car expected...
Returning the car was very easy. There's no need to go to the counter; just follow the signs for 'rental car return' and drive to the Alamo location. Someone will wave you down to stop. They only check if the gas tank is full, then let you take their shuttle bus to the airport.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
Patricia Whitehead
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