CAR RENTAL REVIEWS ON THRIFTY AT ORLANDO INTERNATIONAL AIRPORT, MCO

Like: EVERYTHING
Dislike: PROBLEMS WITH THE INSURANCE

Was disappointed with the toll charge not explained to me was under the impression the charges came off my credit card as we used them as this is what our usual car rental company did. Instead we were charged £120 for 2 weeks we were only there 12 days. Not happy.

Like: Great
Dislike: nothing

Like: Excellent comfortable car, worked perfectly for our family of five. Sat Nav was essential.
Dislike: On arriving at the desk on time for our car, I was told that it wasn’t ready and they were waiting for a minivan to come in. Having prebooked the car and very tired from a trans Atlantic flight I was very surprised by this. We had to wait over 30 mins in the end.

Like: The simplicity of it all. Short wait, organised on arrival and when return, couldn't have been simpler.
Dislike: Nothing.

Like: Staff were super friendly, especially at the car pick up desk. Ms. Julie and Ms. Barbara at the Orlando International Airport car pick up desk went above and beyond to help me out.
Dislike: I had to exchange cars 3 times due to several problems, but finally got a nice car and was my problems were solved.

The counter staff member didn’t know how to run my credit card. I spent over a hour trying to get checked in. Finialy after an hour he said he didn’t have s car for me. There was over 40 people that checked in while I was there. No wonder they didn’t have a car for me. He said he could get me an upgrade at the same price but when s received the bill it was over $200.00 what my contract was quoted. I contacted EasyRentCars and they took good care of me and were able to make the charge match my original estimate. Very nice customer care.