Like: The counter for pick up and drop off is just at the airport itself. Though had to walk to the other terminal where we alighted, but thankful didnt need to travel out of airport in the traffic jam to retrieve the car. Dislike: Communication was a slight issue as we couldnt speak in thai, but we still manage to get what we wanted.
Like: Got a brand new car above from expectations! Dislike: AVIS has a pick up and drop off area outside of the airport so it is a bit of a hassle to load and unload luggage on a van that takes you to the place. Same with drop off. Always need extra time..
This was my first time using a car rental service. While the vehicle itself was good, my experience with AVIS customer service in Hatyai airport was horrible. Staff were rude and I felt rushed throughout the entire chaotic pick-up process.
I arrived at the AVIS counter to pick-up the vehicle and was given paperwork to sign without much time to read what I was about to sign. The girl kept rushing me, "Sign here! Sign here!", despite me clearly having questions. The girl did not know or pretended not to know about the AXA insurance coverage I had purchased together with my booking.
After paying THB8000 (amount which was not mentioned when the booking was made online) from my credit card as deposit, I was told to go outside the terminal to collect my vehicle. It was raining now. As a guy was about to handover the car keys to me, he receives a call on his mobile phone from someone asking me for my credit card number. Not wanting to read my credit card number to some random caller over the phone in a foreign country, I was told to go back to the AVIS counter inside the terminal. I had to walk around the terminal building in the rain and go through Thai airport security again to get to the AVIS counter, soaking wet. I was told that the girl needed my credit card details for AVIS records (even though my deposit payment earlier had already cleared) and that she had forgotten to ask for it earlier.
After giving my credit card information, I go outside the terminal again, where once again I am rushed to sign documents taking custody of the vehicle despite asking to inspect it first. The guy and I walk around the car in the rain looking at minor scratches and dents, with me wondering why AVIS does not have a shaded area or at least an umbrella for this process.
After signing over ownership of the vehicle, everything was smooth sailing. Despite minor scratches and dents, the car was clean and in good driving condition.
Like: Avis counter is located directly outside the baggage claim (if you land in the main terminal). The process was quick and the car was already parked outside ready for us. Dislike: When leaving, we were going through the other terminal and there were no visible signs about where to return the car. I drove around the airport 3 times until someone directed me to the parking lot. Even after driving into the parking lot, it was difficult to spot the Avis signs and teams. Once I got there, I had to return the car and then return the forms to the counter inside the terminal (which was time consuming and inconvenient). There should be ONE place to return the car and forms, or someone should have done this for me.
Like: Car is good nice new!staffs are helpful! Will carry luggage for u~send you to departure hall! Dislike: Maybe the staff couldn’t explain more in English with the credit card verification,for the deposit part.We just worry we cant get back the $$.
Besides credit cards and debit cards, now you can pay for online car rentals with cryptocurrency in 2020. Bitcoin(BTC), ethereum(ETH), and bitcoin cash(BCH) are accepted. Wonder how long does a bitcoin transaction takes and how to pay with bitcoin? Read our FAQs.
C.Zhe Ming
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View more >Dislike: Communication was a slight issue as we couldnt speak in thai, but we still manage to get what we wanted.
Andrew
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View more >H.SO
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View more >W.Teh
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View more >C.CHA
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View more >Dislike: AVIS has a pick up and drop off area outside of the airport so it is a bit of a hassle to load and unload luggage on a van that takes you to the place. Same with drop off. Always need extra time..
Michael Stone
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View more >Taimur Tajik
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View more >Dislike: When leaving, we were going through the other terminal and there were no visible signs about where to return the car. I drove around the airport 3 times until someone directed me to the parking lot. Even after driving into the parking lot, it was difficult to spot the Avis signs and teams. Once I got there, I had to return the car and then return the forms to the counter inside the terminal (which was time consuming and inconvenient). There should be ONE place to return the car and forms, or someone should have done this for me.
C.MUN
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View more >Dislike: Maybe the staff couldn’t explain more in English with the credit card verification,for the deposit part.We just worry we cant get back the $$.
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