This was my first time using a car rental service. While the vehicle itself was good, my experience with AVIS customer service in Hatyai airport was horrible. Staff were rude and I felt rushed throughout the entire chaotic pick-up process.
I arrived at the AVIS counter to pick-up the vehicle and was given paperwork to sign without much time to read what I was about to sign. The girl kept rushing me, "Sign here! Sign here!", despite me clearly having questions. The girl did not know or pretended not to know about the AXA insurance coverage I had purchased together with my booking.
After paying THB8000 (amount which was not mentioned when the booking was made online) from my credit card as deposit, I was told to go outside the terminal to collect my vehicle. It was raining now. As a guy was about to handover the car keys to me, he receives a call on his mobile phone from someone asking me for my credit card number. Not wanting to read my credit card number to some random caller over the phone in a foreign country, I was told to go back to the AVIS counter inside the terminal. I had to walk around the terminal building in the rain and go through Thai airport security again to get to the AVIS counter, soaking wet. I was told that the girl needed my credit card details for AVIS records (even though my deposit payment earlier had already cleared) and that she had forgotten to ask for it earlier.
After giving my credit card information, I go outside the terminal again, where once again I am rushed to sign documents taking custody of the vehicle despite asking to inspect it first. The guy and I walk around the car in the rain looking at minor scratches and dents, with me wondering why AVIS does not have a shaded area or at least an umbrella for this process.
After signing over ownership of the vehicle, everything was smooth sailing. Despite minor scratches and dents, the car was clean and in good driving condition.
The pick up process was easy and hassle free. However, the drop off was otherwise. Due to language barrier I had procced to park the car at the airport parking and incurred parking fee of THB20. There was no clear explanation on the drop of process. Overall I am satisfied with the service.
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Michael Stone
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View more >Ronnie J
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View more >YING
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