long line in beginning but went back to extend and had great service no wait

Fox made me sign a no damage page before looking at the vehicle. The woman at the counter told me I had to sign to find out which car I would be getting. The car was drastically out of alignment and kept pulling to the right. while it was a newer SUV, I requested a full size car and they said none were available.

Easyrentcars.com was great. Think they need to check who they are using though.

I arrived at midnight at the airport and there was no sign at counter directing me to the car booth in parking garage. I spent 30 minutes trying to find someone to help and I even tried customer service to no avail. I turned to enterprise who said that there may be someone in the garage booth, once again no sin directing me to it,not to mention the interior of the vehicle panel fell off while I was driving several time I had to take time to fix it. And the vehicle that I upgraded to was tin can sounding while I drove the entire time, I should have just kept the original car I requested. I have been renting for years this was by far the most dissatisfying experience I've had.

Ridiculously slow service from pickup at the airport to check in at the counter to waiting for the shuttle after drop off. Not worth whatever money I saved going through Easyrentcars.com

They did not have the size car we reserved so they put us in a smaller car. No compensation for the downgrade. They did offer an upgrade at an additional cost if we did not want the smaller car. Good for them. Too bad for me. Said that was all they could offer me. Kept saying she had never heard of Easyrentcars.com a Chinese company. Needless to say the car was to small for our needs and made for a miserable trip.

Getting what we reserved would have been a good start!