Terrible!

They did not have the size car we reserved so they put us in a smaller car. No compensation for the downgrade. They did offer an upgrade at an additional cost if we did not want the smaller car. Good for them. Too bad for me. Said that was all they could offer me. Kept saying she had never heard of Easyrentcars.com a Chinese company. Needless to say the car was to small for our needs and made for a miserable trip.

Getting what we reserved would have been a good start!