Phone contact from airport was difficult. Picking up and dropping off van at location was smooth.

Terrible service!! Not friendly at all! Waited over an hour to get the suv they didnt have. I had paid the deposit online plus the insurance for a total to be C$224.58 (Allianz for C$ 119.92). And now have been Charged $464.61!! USD? Are you kidding me? I was speaking to someone via 'monitor' and when I said I checked to pay the insurance and didnt need anything else he somehow said "just the standard?" and bamboozled me! The vehicle smelt like marijuana inside! The back passenger side tire was below pressure and when asked to pressurize it...they had nobody to do it and asked if I wanted a different vehicle (So I could wait another hour plus)? I will look into these manipulative practices which seem to be a scam and possibly contact the BBB. I want my money back! I will never use ACE again nor advise anyone to use this company.... I am not finished with this yet and look to be compensated for the full amount as recompense.

The car was awesome. We were able to get the car quick and start vacation without any trouble.

There was a very long wait to get the car. It wasn't the car I reserved. There were a lot of hidden fees. I had to pay a 250 deposit and 100 dollars for a toll package from ACE. I asked if I brought the car back earlier if I would get refunded they said no refunds. I wasn't the only person that was there that was unhappy. There were 4 others there that were unhappy. WOULD NOT RECOMMEND ACE to an ENEMY. Worst rental car service ever.

Had a great experience using this service.

they will do their best to get more money out of you. they offered the $3 upgrade to more than one person while I was standing. if you complain about the car they give you for any reason, they will tell you they don't have another one in the same price range, but if you pay an extra $3 per day they will get you a better car or a car without whatever you complained about. other than that, the staff seems nice. but the whole process lacks some integrity. shuttle drivers are nice people

Like: Very friendly and the gas mileage on the car we had was awesome!
Dislike: The address we put in would not located the actual place thankfully we found it due to cannot get thru the phone.