Overall Good Experience

Counter wasn't too busy, got the car I reserved, which isn't always the case. No difficulty locating my reservation.

Since QEEQ includes some insurance, one doesn't need to spend so long at the counter as they try to sell you more extras. Price was still very good.

Good service ...good people ¡!! Offered upgrade without extra cost.

Gteat service and easy to.book. comprehensive bookings.

The queue to collect the car was over an hour and a half which I consider completely unreasonable. At one point there were 4 members of staff talking amongst themselves rather than serving the very long queue of people, who were extremely tired after a long trip. When I did get to the desk, the employee then attempted to sell various insurances, claiming we didn’t have any protection when the paperwork clearly stated we did. Obviously, we did not take the insurance, but he told lies about the amount of cover we had, trying to take advantage of our lack of knowledge of the country and our fatigue. I loved the car, it was exactly what we needed, but the service at Budget on pick up was terrible. On return it was easy and friendly.

Very easy to use. Good prices, would definitely use again.