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The Hertz and dollar said they only use a chip not swipe and my chip couldn’t and they refuse to sw

About Dollar: 2.0 /10
I did not pick up the car the representative refuse my card and she was so rude to swipe she said she can only use the chip but not swipe so I took uber so I need refund back as soon as possible
Reviewed: Sun, May 3, 2020
Compact | Mazda 3 or similar

Relevant Reviews on Dollar in United States

M.Hunter

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Intermediate | Hyundai Elantra or similar
“Easy”
About Dollar: 9.7 /10
The staff that helped me were great!!!
About Qeeq: 8.0 /10
Good
Reviewed: Mon, Sep 16, 2019

S.Evans

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Medium SUV | Jeep Grand Cherokee or similar
“Unclear Charges”
About Dollar: 8.3 /10
- lots of charges added at the time of pickup. Was probably in the small print at the time of booking, but should be more clear. - car group advertised was a Jeep Cherokee - ended up with something (although in the size category) couldn't be included in the same category if car prestige was part of the criteria
About Qeeq: 8.0 /10
- additional charges should be more clear during the booking process. I would much prefer to know all of the potential additional charges upfront at the time of booking
Reviewed: Mon, Aug 12, 2019

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Intermediate | Nissan Sentra or similar
“The counter staff were extremely unhelpful at all stages.”
About Dollar: 8.7 /10
Upon pickup the counter staff member was pretty rude and unhelpful. The guy who releases the car downstairs was extremely rude in front of my family. Dollar didn’t explain about the SunPass for Florida (you pretty much can’t drive anywhere in Miami without a toll road) so I now have $90 admin to pay to them plus a toll bill which is higher than having the SunPass as it has been billed by plate. The car had numerous scratches and I had to clean out the back of the car including the rear armrest console after picking the car up.
About Qeeq: 10.0 /10
No issues, would use again.
Reviewed: Wed, Jul 17, 2019

J.Song

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Compact | Hyundai Accent or similar
“Excellent”
About Dollar: 10.0 /10
I was so impressed with my rental experience compare other rental company. This time was almost perfect Thank you so much
About Qeeq: 10.0 /10
Reviewed: Wed, Jan 16, 2019

K.Williams

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Intermediate SUV | Toyota Rav4 or similar
“We had a trouble free holiday. The Buick was the best !”
About Dollar: 10.0 /10
Like: I was the driver and I loved the rental car. We did a lot of sight seeing with many miles between cities. I was never too tired from driving to participate in the fun.
Dislike: Your service was the best I've had from a internet 3rd party auto rental.It was a smooth operation. Dollar was also a reason for that feeling.
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Reviewed: Wed, Jul 11, 2018

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