Dollar’s customer can improve

About Dollar: 5.0 /10
When I collected the vehicle at the counter I felt like I am dealing with a law enforcement officer!!! And when I returned the vehicle it took a while to get a receipt ... there was no one at the car return area, counter staff were busy ... I will try to avoid Dollar in the future.
About QEEQ: 10.0 /10
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Reviewed: Mon, Jun 24, 2019
Medium SUV | Jeep Grand Cherokee or similar

Relevant Reviews on Dollar NEWARK LIBERTY INTL AP


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Compact | Ford Focus or similar
“Lined up for long time at ewr. Slow desk service due to short staff.”
About Dollar: 9.7 /10
Car was ok. Counter service slow because not enough staff for amount of customers lined up waiting for service.
About QEEQ: 8.0 /10
Reviewed: Sun, Aug 18, 2019


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Economy | Chevrolet Spark or similar
“Don't Use Dollar”
About Dollar: 3.7 /10
I would never rent from Dollar again. The entire customer experience was appalling. The representatives behind the counter were more interested in their personal conversations then actually doing their jobs. I learned more about their lives then how to use the EZ-Pass and the all the surcharges for the vehicle. The entire process took entirely too long and with all of the other options available I would think that a company would be interested in retaining customers. Also giving Dollar a value of 3.7 stars is a joke. 0 stars.
Reviewed: Wed, Jul 24, 2019

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Compact | Ford Focus 2 Doors or similar
“Easyrentcar is fine, beware of Newark airport fees”
About Dollar: 5.0 /10
They should list that airport fees are exorbitant and increase price by well over $100. Staff at the counter was VERY pushy on adding extras and really hassled me on adding unnecessary insurance options.
About QEEQ: 8.0 /10
Reviewed: Wed, Jul 3, 2019


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Full Size | Chevrolet Malibu or similar
“Smooth and pleasant”
About Dollar: 9.7 /10
Car was great, staff at checkout and drop off were great. Only thing that I wasn't expecting was checking the vehicle for damage and filling the vehicle report myself at pickup.
About QEEQ: 10.0 /10
Reviewed: Mon, May 27, 2019

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Medium SUV | Jeep Cherokee or similar
“If I hadn’t had a printed off a copy of my invoice and deposit paid I would have been overcharged”
About Dollar: 10.0 /10
Dollar staff were very good, however, they had been misinformed if the amount I had paid m, so had input manual override inchaeges
About QEEQ: 10.0 /10
Easy and efficient - great value for miney
Reviewed: Sun, Apr 14, 2019

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