Great time and mostly good car

Ace gave me Toyota Rav4 which was what I booked. Car was clean and in good shape!

Easyrentcars was easy to use and the charges was very reasonable.

Easy company to deal as a returning customer

Easy to use platform

Overall a very disappointing experience. Pick-up from the airport took longer than expected and standing in the cold with a small child was not ideal. When then we arrived to collect our rental which was not ready and the customer service representative, Dinesh was incredibly rude. He tried to push the insurance and tolls quite aggressively on us and then tried to make us sign for the condition of the car without seeing it. At this point I refused, left the counter and waited outside. I then witnessed another member of staff bring our car round to the front and crashed it into a bollard denting the front number plate slightly damaging the front of the car too. This was witnessed by quite a few people and it was all quite ridiculous really. The car itself was larger than we ordered and very scuffed and scratched. The child seat had no infant insert and was ripped. The car itself was very economical with fuel and comfortable and on hand back the staff were much nicer.

Guy seemed stressed

easy and fast to use

Like: Convenient airport shuttle service
Dislike: Staff Should be better informed about the Brisbane toll system